Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Project Documentation, Agile Methodology, Agile Project Management, Project Management, Project Management Life Cycle, Project Planning, Project Management Institute (PMI) Methodology, Sprint Planning, Backlogs, Stakeholder Management, Team Oriented, Communication
Beginner · Course · 1 - 4 Weeks

IE Business School
Skills you'll gain: Strategic Marketing, Marketing Planning, Marketing Strategy and Techniques, Marketing Effectiveness, Marketing, Customer Analysis, Business Strategy, Marketing Management, Integrated Marketing Communications, Target Market, Consumer Behaviour, Needs Assessment, Value Propositions, Market Dynamics, Market Analysis, Plan Execution, Customer Engagement
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Test Planning, Software Testing, Test Tools, Test Execution Engine, Acceptance Testing, Software Quality Assurance, System Testing, Test Case, User Acceptance Testing (UAT), Quality Assurance, Software Documentation, Agile Methodology, Risk Management Framework
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Version Control, Software Documentation, Microsoft Copilot, Microsoft Visual Studio, Program Development, Statistical Analysis, Descriptive Statistics, Statistical Programming, Debugging
Beginner · Course · 1 - 3 Months

Packt
Skills you'll gain: Business Process Improvement, Process Optimization, Quality Assurance, Digital Transformation
Intermediate · Course · 3 - 6 Months

MathWorks
Skills you'll gain: Electrical Systems, Model Based Systems Engineering, Electric Power Systems, Climate Change Mitigation, Energy and Utilities, Environmental Issue
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Network Planning And Design, Microsoft Azure, Network Troubleshooting, Network Security, Network Architecture, Network Monitoring, Load Balancing, Virtual Networking, Network Performance Management, Network Support, Network Administration, Network Infrastructure, Scalability, Computer Networking, Firewall, Virtual Private Networks (VPN), Performance Tuning, Cloud Deployment, Wide Area Networks, Network Routing
Beginner · Specialization · 3 - 6 Months

University of California, Davis
Skills you'll gain: Social Media Content, Social Media Strategy, Social Media Marketing, Campaign Management, Content Performance Analysis, Content Creation, AI Personalization, Digital Media Strategy, Prompt Engineering, Marketing Strategies, Content Strategy, Generative AI, Persona Development, Artificial Intelligence, Continuous Improvement Process, Responsible AI, Data Analysis
Intermediate · Course · 1 - 3 Months
Skills you'll gain: AI Product Strategy, Google Gemini, ChatGPT, Product Management, Generative AI, AI Enablement, Agile Product Development, Microsoft Copilot, Competitive Analysis, Market Research, User Story, Product Strategy, Prompt Engineering, LLM Application
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Social Media Marketing, Social Media, Key Performance Indicators (KPIs), Social Media Content, Brand Awareness, Marketing Analytics, Social Media Campaigns, Digital Advertising, Customer Engagement, Advertising, Market Analysis, Performance Analysis, Analysis, Digital Marketing, Marketing Communications
Intermediate · Guided Project · Less Than 2 Hours

AI Business School
Skills you'll gain: AI Enablement, Operations Management, Automation, Digital Transformation
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Consumer Behaviour, Solution Design, Sustainable Development, Environmental Issue, Business Planning, Market Dynamics, Entrepreneurship, Market Analysis, Product Development, Marketing, Needs Assessment, Business Development, Behavioral Economics, Sustainability Reporting, Cultural Sensitivity, Empathy & Emotional Intelligence
Beginner · Course · 1 - 3 Months