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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Preview
    Preview
    S

    Starweaver

    Introduction to Automotive Embedded Systems

    Skills you'll gain: Embedded Software, Embedded Systems, Cybersecurity, Automation, Electronics, Sustainable Technologies, Control Systems, Electronic Hardware, Internet Of Things, Software Development, Artificial Intelligence, Real Time Data

    4.5
    Rating, 4.5 out of 5 stars
    ·
    41 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Data Visualization in R with ggplot2

    Skills you'll gain: Ggplot2, Scatter Plots, Plot (Graphics), Data Visualization, Data Visualization Software, Heat Maps, R Programming, Graphical Tools, Data Wrangling, Tidyverse (R Package), Graphics Software

    4.9
    Rating, 4.9 out of 5 stars
    ·
    131 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Fundamentals of Microsoft 365 Generative AI

    Skills you'll gain: Prompt Engineering, Microsoft Copilot, Responsible AI, Microsoft 365, Microsoft Office, Information Management, Generative AI, Productivity Software, Microsoft Word, Document Management, Editing, Content Creation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    41 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    N

    Northeastern University

    Business Application of Machine Learning and Artificial Intelligence in Healthcare

    Skills you'll gain: Health Informatics, Decision Support Systems, Process Mapping, Business Analytics, Predictive Analytics, Data-Driven Decision-Making, Customer experience strategy (CX), Artificial Intelligence and Machine Learning (AI/ML), Analytics, Applied Machine Learning, Healthcare Industry Knowledge, Performance Metric

    4.4
    Rating, 4.4 out of 5 stars
    ·
    84 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Starweaver

    Executive Communication & Data Leadership

    Skills you'll gain: Data Storytelling, Active Listening, Non-Verbal Communication, Business Writing, Concision, Sales Presentations, Sales Strategy, Social Skills, Writing, Cultural Sensitivity, Persuasive Communication, Interpersonal Communications, Customer Relationship Management (CRM) Software, Emotional Intelligence, Sales, Verbal Communication Skills, Storytelling, Communication Strategies, Communication, Marketing Communications

    4.4
    Rating, 4.4 out of 5 stars
    ·
    28 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Search Engine Optimization and Content Marketing

    Skills you'll gain: Web Analytics and SEO, Search Engine Optimization, Content Marketing, Web Analytics, Blogs, Search Engine Marketing, Content Creation, Marketing Strategy and Techniques, Digital Marketing, Growth Strategies, Content Strategy, Social Media Marketing, Market Research

    4.9
    Rating, 4.9 out of 5 stars
    ·
    25 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of California, Davis

    Healthcare Data Models

    Skills you'll gain: Data Integration, Data Validation, Data Quality, Data Cleansing, Data Modeling, Health Informatics, Data Transformation, Data Warehousing, Star Schema, Health Information Management, Data Analysis, Analytics, Electronic Medical Record, Database Systems, Relational Databases

    4.6
    Rating, 4.6 out of 5 stars
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    56 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University at Buffalo

    Advanced Manufacturing Enterprise

    Skills you'll gain: Product Lifecycle Management, Performance Measurement, Manufacturing Operations, Supply Chain Management, Enterprise Resource Planning, Material Requirements Planning, Production Management, Data Integration, Business Process Management, Digital Transformation, Data Security, Internet Of Things, Data Management, Decision Making

    4.6
    Rating, 4.6 out of 5 stars
    ·
    642 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Data-Driven Decision-Making for Agile Organizations

    Skills you'll gain: Strategic Decision-Making, Dealing With Ambiguity, Performance Analysis, Customer Analysis, Performance Measurement, Adaptability, Decision Making, Strategic Prioritization, Dashboard, Strategic Thinking, Data-Driven Decision-Making, Market Opportunities, Business Metrics, Business Analytics, Business Intelligence, Data Science, Data Analysis, Operational Efficiency, Risk Management, Change Management

    4.5
    Rating, 4.5 out of 5 stars
    ·
    39 reviews

    Intermediate · Specialization · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of California, Davis

    Research Report: Delivering Insights

    Skills you'll gain: Data Synthesis, Data Storytelling, Presentations, Marketing, Data Visualization Software, Market Research, Social Media Marketing, Microsoft PowerPoint, Advertising, Customer Insights, Data Analysis, Verbal Communication Skills, Target Audience, Strategic Marketing, Market Analysis, Digital Marketing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    182 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IIMA - IIM Ahmedabad

    How to Transform Digitally?

    Skills you'll gain: Digital Transformation, Business Transformation, Stakeholder Engagement, Organizational Change, Change Management, Business Modeling, Enterprise Architecture, Cloud Computing Architecture, Governance, Data-Driven Decision-Making, Workforce Development, Overcoming Objections, Cybersecurity

    4.6
    Rating, 4.6 out of 5 stars
    ·
    42 reviews

    Beginner · Course · 1 - 3 Months

  • A

    Amazon Web Services

    DevOps and AI on AWS: Upgrading Apps with Generative AI

    Skills you'll gain: Prompt Engineering, Amazon Bedrock, Responsible AI, Application Deployment, Amazon Elastic Compute Cloud, Unit Testing, Amazon Web Services, Version Control, Generative AI, LLM Application, AI Enablement, Test Case, DevOps, Retrieval-Augmented Generation, CI/CD, Artificial Intelligence, Software Configuration Management, Application Lifecycle Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    33 reviews

    Beginner · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Introduction to Automotive Embedded Systems: Starweaver
  • Data Visualization in R with ggplot2: Johns Hopkins University
  • Fundamentals of Microsoft 365 Generative AI: Microsoft
  • Business Application of Machine Learning and Artificial Intelligence in Healthcare: Northeastern University
  • Executive Communication & Data Leadership: Starweaver
  • Search Engine Optimization and Content Marketing: IBM
  • Healthcare Data Models: University of California, Davis
  • Advanced Manufacturing Enterprise: University at Buffalo
  • Data-Driven Decision-Making for Agile Organizations: Duke University
  • Research Report: Delivering Insights: University of California, Davis

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