Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Vendor Management, Hospitality, Hospitality Management, Performance Measurement, Business Relationship Management, Business Process, Business Process Management, Global Marketing, Process Optimization, Creative Problem-Solving, Key Performance Indicators (KPIs), Law, Regulation, and Compliance, Communication, Strategic Thinking, Risk Mitigation, Contract Negotiation
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Angular, Web Development Tools, JavaScript Frameworks, Development Environment, Data Management, TypeScript, Application Development, Performance Tuning, Debugging
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: User Feedback, Customer Insights, Customer Analysis, Analysis, Social Media, Cloud Applications
Beginner · Guided Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: Data Integration, Administration, Enterprise Application Management, Governance, Team Management, No-Code Development, User Provisioning, Data Sharing, Management Reporting, Role-Based Access Control (RBAC), Systems Integration, Strategic Planning
Advanced · Course · 1 - 3 Months

IE Business School
Skills you'll gain: Marketing Effectiveness, Marketing, Strategic Marketing, Marketing Management, Marketing Strategy and Techniques, Customer Engagement, Marketing Planning, Consumer Behaviour, Market Opportunities, Market Analysis, Key Performance Indicators (KPIs), Brand Strategy, Value Propositions, Performance Measurement, Customer Insights, Cross-Channel Marketing, Integrated Marketing Communications
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Import/Export, Data Visualization Software, Data Visualization, Extract, Transform, Load, Histogram, Data Transformation, Apache Kafka, JSON, Amazon S3, MySQL, SQL
Intermediate · Course · 1 - 4 Weeks

University of Leeds
Skills you'll gain: digital literacy, Artificial Intelligence, Professional Development, Personal Development, Willingness To Learn, Digital Transformation, Computer Programming, Emerging Technologies, Learning Strategies, Goal Setting
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Amazon CloudWatch, Interactive Data Visualization, Application Performance Management, Security Controls, Cloud-Native Computing, Authentications, Network Monitoring, DevOps, Site Reliability Engineering, Amazon Web Services, System Configuration, Service Management, Software Installation
Mixed · Course · 1 - 4 Weeks

Skillshare
Skills you'll gain: Graphic and Visual Design, Graphic Design, Layout Design, Design Elements And Principles, Visual Design, Storytelling, Creative Design, Design Strategies
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Secure Coding, Application Security, Open Web Application Security Project (OWASP), Security Engineering, Cybersecurity, Security Requirements Analysis, Security Testing, Vulnerability Assessments, Code Review, Software Design, Encryption, Vulnerability Management, Data Security, Cryptography, Continuous Monitoring, Authentications, Development Testing, System Monitoring, Authorization (Computing)
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Data Warehousing, Data Integration, Database Administration, SQL, Relational Databases, Data Analysis, Exploratory Data Analysis, Google Analytics
Beginner · Project · Less Than 2 Hours

LearnKartS
Skills you'll gain: Google Cloud Platform, Cloud Computing Architecture, Solution Architecture, Cloud Infrastructure, Cloud Security, Cloud Computing, Public Cloud, Cloud Services, Scalability, Performance Tuning, Load Balancing, Managed Services, Operational Excellence, Disaster Recovery
Intermediate · Course · 1 - 4 Weeks