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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • C

    Coursera

    Create a Budget with Google Sheets

    Skills you'll gain: Budgeting, Data Visualization, Google Sheets, Spreadsheet Software, Presentations, Data Sharing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    326 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    CRM, Dados e o Futuro Centrado no Cliente

    Skills you'll gain: Customer Relationship Management, Customer Data Management, Data-Driven Decision-Making, Sales Management, Big Data, Customer Insights, Customer Acquisition Management, Customer experience strategy (CX), Customer Retention, Target Market, Business Metrics, Analytics, Consumer Behaviour, Artificial Intelligence

    4.6
    Rating, 4.6 out of 5 stars
    ·
    52 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    E

    Exploratorium

    Tinkering Fundamentals: Circuits

    Skills you'll gain: Developing Training Materials, Electronics, Creativity, Design Thinking, Education Software and Technology, Basic Electrical Systems, Driving engagement, Experimentation, Design, Computational Thinking, Creative Design, Construction

    4.7
    Rating, 4.7 out of 5 stars
    ·
    48 reviews

    Beginner · Course · 1 - 3 Months

  • 2

    28DIGITAL

    Web of Data

    Skills you'll gain: Semantic Web, Query Languages, Data Management, Data Integration, Data Processing, JSON, Data Sharing, Data Mining, Interoperability, Extensible Markup Language (XML), Web Services, Data Modeling

    4.1
    Rating, 4.1 out of 5 stars
    ·
    94 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Core 2: OS, Software, Security and Operational Procedures

    Skills you'll gain: Operating Systems, Network Security, Microsoft Windows, Command-Line Interface, Systems Administration, System Support, Unix, Mac OS, System Configuration, Unix Commands, Network Troubleshooting, Linux, Firewall, Information Technology, Software Installation, Technical Support, Help Desk Support, Malware Protection, Mobile Security, Encryption

    4.7
    Rating, 4.7 out of 5 stars
    ·
    71 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Practice Exam for CompTIA Tech+ Certification

    Skills you'll gain: Artificial Intelligence, Test Planning

    4.8
    Rating, 4.8 out of 5 stars
    ·
    145 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Serverless Data Processing with Dataflow

    Skills you'll gain: Dataflow, Data Pipelines, Serverless Computing, Identity and Access Management, Data Infrastructure, Cloud Security, Cloud Computing, Data Integrity, Performance Tuning, CI/CD, Data Processing, Debugging, Real Time Data, System Monitoring, Data Storage Technologies, Unit Testing, Containerization, Interoperability, File I/O, Data Transformation

    4.1
    Rating, 4.1 out of 5 stars
    ·
    125 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    Generative AI: Impact on Business and Society

    Skills you'll gain: Consumer Behaviour, Responsible AI, Social Impact, Business Risk Management, Business Operations, Risk Analysis, Operations, Generative AI, AI Security, Environment Health And Safety, Customer experience improvement, Social Sciences, Governance, Leadership and Management

    4.9
    Rating, 4.9 out of 5 stars
    ·
    55 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University at Buffalo

    Advanced Manufacturing Enterprise

    Skills you'll gain: Product Lifecycle Management, Performance Measurement, Manufacturing Operations, Supply Chain Management, Enterprise Resource Planning, Material Requirements Planning, Production Management, Data Integration, Business Process Management, Digital Transformation, Data Security, Internet Of Things, Data Management, Decision Making

    4.6
    Rating, 4.6 out of 5 stars
    ·
    642 reviews

    Beginner · Course · 1 - 4 Weeks

  • M

    MathWorks

    Modeling and Simulation with Simulink

    Skills you'll gain: Simulation and Simulation Software, Control Systems, Model Based Systems Engineering, Engineering Design Process, Mathematical Modeling, Engineering Analysis, Systems Analysis, Test Case, Systems Design, Performance Tuning, Automation Engineering, Matlab

    4.8
    Rating, 4.8 out of 5 stars
    ·
    51 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Codio

    Intro to Operating Systems 2: Memory Management

    Skills you'll gain: Operating Systems, C (Programming Language), Performance Tuning, Virtual Machines, System Programming, Virtualization, Linux

    4.7
    Rating, 4.7 out of 5 stars
    ·
    64 reviews

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    DeepLearning.AI

    Applied Statistics for Data Analytics

    Skills you'll gain: Probability & Statistics, Statistical Analysis, Statistics, Statistical Hypothesis Testing, Statistical Visualization, Descriptive Statistics, Data Analysis, Histogram, Probability Distribution, Correlation Analysis, Statistical Inference, Estimation, Simulation and Simulation Software, Sampling (Statistics), LLM Application, Spreadsheet Software

    4.9
    Rating, 4.9 out of 5 stars
    ·
    55 reviews

    Beginner · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Create a Budget with Google Sheets: Coursera
  • CRM, Dados e o Futuro Centrado no Cliente: Fundação Instituto de Administração
  • Tinkering Fundamentals: Circuits: Exploratorium
  • Web of Data: 28DIGITAL
  • Core 2: OS, Software, Security and Operational Procedures: IBM
  • Practice Exam for CompTIA Tech+ Certification: IBM
  • Serverless Data Processing with Dataflow: Google Cloud
  • Generative AI: Impact on Business and Society: University of Michigan
  • Advanced Manufacturing Enterprise: University at Buffalo
  • Modeling and Simulation with Simulink : MathWorks

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Certificates & Programs

  • Google Cybersecurity Certificate
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