Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Coursera
Skills you'll gain: Budgeting, Data Visualization, Google Sheets, Spreadsheet Software, Presentations, Data Sharing
Beginner · Guided Project · Less Than 2 Hours

Fundação Instituto de Administração
Skills you'll gain: Customer Relationship Management, Customer Data Management, Data-Driven Decision-Making, Sales Management, Big Data, Customer Insights, Customer Acquisition Management, Customer experience strategy (CX), Customer Retention, Target Market, Business Metrics, Analytics, Consumer Behaviour, Artificial Intelligence
Beginner · Course · 1 - 4 Weeks

Exploratorium
Skills you'll gain: Developing Training Materials, Electronics, Creativity, Design Thinking, Education Software and Technology, Basic Electrical Systems, Driving engagement, Experimentation, Design, Computational Thinking, Creative Design, Construction
Beginner · Course · 1 - 3 Months

28DIGITAL
Skills you'll gain: Semantic Web, Query Languages, Data Management, Data Integration, Data Processing, JSON, Data Sharing, Data Mining, Interoperability, Extensible Markup Language (XML), Web Services, Data Modeling
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Operating Systems, Network Security, Microsoft Windows, Command-Line Interface, Systems Administration, System Support, Unix, Mac OS, System Configuration, Unix Commands, Network Troubleshooting, Linux, Firewall, Information Technology, Software Installation, Technical Support, Help Desk Support, Malware Protection, Mobile Security, Encryption
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Artificial Intelligence, Test Planning
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Dataflow, Data Pipelines, Serverless Computing, Identity and Access Management, Data Infrastructure, Cloud Security, Cloud Computing, Data Integrity, Performance Tuning, CI/CD, Data Processing, Debugging, Real Time Data, System Monitoring, Data Storage Technologies, Unit Testing, Containerization, Interoperability, File I/O, Data Transformation
Intermediate · Specialization · 3 - 6 Months

University of Michigan
Skills you'll gain: Consumer Behaviour, Responsible AI, Social Impact, Business Risk Management, Business Operations, Risk Analysis, Operations, Generative AI, AI Security, Environment Health And Safety, Customer experience improvement, Social Sciences, Governance, Leadership and Management
Beginner · Course · 1 - 4 Weeks

University at Buffalo
Skills you'll gain: Product Lifecycle Management, Performance Measurement, Manufacturing Operations, Supply Chain Management, Enterprise Resource Planning, Material Requirements Planning, Production Management, Data Integration, Business Process Management, Digital Transformation, Data Security, Internet Of Things, Data Management, Decision Making
Beginner · Course · 1 - 4 Weeks

MathWorks
Skills you'll gain: Simulation and Simulation Software, Control Systems, Model Based Systems Engineering, Engineering Design Process, Mathematical Modeling, Engineering Analysis, Systems Analysis, Test Case, Systems Design, Performance Tuning, Automation Engineering, Matlab
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Operating Systems, C (Programming Language), Performance Tuning, Virtual Machines, System Programming, Virtualization, Linux
Advanced · Course · 1 - 3 Months

DeepLearning.AI
Skills you'll gain: Probability & Statistics, Statistical Analysis, Statistics, Statistical Hypothesis Testing, Statistical Visualization, Descriptive Statistics, Data Analysis, Histogram, Probability Distribution, Correlation Analysis, Statistical Inference, Estimation, Simulation and Simulation Software, Sampling (Statistics), LLM Application, Spreadsheet Software
Beginner · Course · 1 - 4 Weeks