• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      SkillUp

      Spring Framework for Java Development

      Skills you'll gain: Restful API, Application Security, Java, Model View Controller, Development Environment, Web Applications, Application Programming Interface (API), Apache Maven, Authorization (Computing), Authentications, Role-Based Access Control (RBAC)

      4.8
      Rating, 4.8 out of 5 stars
      ·
      19 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      P

      Peking University

      Health Care and Promotion for Infants and Toddlers

      Skills you'll gain: Pediatrics, Child Health, Neonatal Intensive Care Unit, Pediatric First Aid, Nutrition and Diet, Nursing Care, Working With Children, Maternal Health, Clinical Nutrition, Primary Care, Preventative Care, Public Health and Disease Prevention, Toileting, Health Assessment, Infectious Diseases, Dental Care, Respiratory Care, First Aid

      4.9
      Rating, 4.9 out of 5 stars
      ·
      14 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Google Analytics for Beginners: Marketing Essentials

      Skills you'll gain: Web Analytics, Google Analytics, Content Performance Analysis, Customer Analysis, E-Commerce, Marketing Analytics, Performance Analysis, Marketing Effectiveness

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      C

      Codio

      Cloud Computing Primer: Software as a Service (SaaS)

      Skills you'll gain: Service Level Agreement, Software As A Service, Cloud Services, Cloud Computing, Cloud Computing Architecture, Public Cloud, Cloud Solutions, Cloud Applications, Service Level, Business Software, Infrastructure As A Service (IaaS), Platform As A Service (PaaS), Collaborative Software, Product Demonstration, Growth Strategies, Scalability

      4.6
      Rating, 4.6 out of 5 stars
      ·
      76 reviews

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Vector Search and Embeddings

      Skills you'll gain: Semantic Web, Generative AI, Large Language Modeling, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Natural Language Processing, Google Cloud Platform, Algorithms

      4.4
      Rating, 4.4 out of 5 stars
      ·
      18 reviews

      Intermediate · Course · 1 - 4 Weeks

    • U

      University of Illinois Urbana-Champaign

      Sustainable Innovation for Subsistence Marketplaces

      Skills you'll gain: Design Thinking, Environmental Issue, Solution Design, Innovation, Entrepreneurship, Corporate Sustainability, Human Centered Design, Business Planning, Market Analysis, Market Research, Business Development, Consumer Behaviour, Needs Assessment, Qualitative Research, Cultural Sensitivity

      Build toward a degree

      4.1
      Rating, 4.1 out of 5 stars
      ·
      125 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Simplilearn

      Lean Management and Six Sigma Green Belt Program

      Skills you'll gain: Lean Manufacturing, Lean Six Sigma, Process Mapping, Statistical Process Controls, Six Sigma Methodology, Failure Mode And Effects Analysis, Kaizen Methodology, Operational Efficiency, Process Improvement, Performance Measurement, Manufacturing Operations, Business Process, Quality Management, Operational Excellence, Statistical Analysis, Performance Metric, Waste Minimization, Process Capability, Continuous Improvement Process, Kanban Principles

      3.8
      Rating, 3.8 out of 5 stars
      ·
      6 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      R

      Rutgers the State University of New Jersey

      AI Concepts and Strategy

      Skills you'll gain: OpenAI, Generative AI, Artificial Intelligence, ChatGPT, Strategic Thinking, Risk Management, Computer Vision, Thought Leadership, Business Ethics, Natural Language Processing, Public Policies

      4.5
      Rating, 4.5 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      Capstone Project: Applying Business Analysis Skills

      Skills you'll gain: Risk Mitigation, Business Process Modeling, Risk Analysis, Project Scoping, Stakeholder Management, Risk Management, Work Breakdown Structure, Stakeholder Engagement, Scope Management, Business Requirements, Presentations, Requirements Elicitation, Business Analysis, Looker (Software), Requirements Analysis, Project Management, Process Optimization, Data Analysis Software, Operational Analysis, Dashboard

      4.7
      Rating, 4.7 out of 5 stars
      ·
      15 reviews

      Advanced · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      Sales Training: Inbound Business Strategy

      Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Management, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Content Marketing, Business Strategy, Customer experience strategy (CX), Customer Retention

      4.8
      Rating, 4.8 out of 5 stars
      ·
      119 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Scrimba

      Open-source AI Models

      Skills you'll gain: Open Source Technology, JavaScript Frameworks, Generative AI, Application Frameworks, Data Ethics, Web Applications, Artificial Intelligence, Natural Language Processing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      28 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      L

      Ludwig-Maximilians-Universität München (LMU)

      高阶竞争策略(中文版)

      Skills you'll gain: Mergers & Acquisitions, Customer Retention, Business Strategy, Strategic Marketing, Business Strategies, Growth Strategies, Market Dynamics, Competitive Analysis, Market Opportunities, Online Advertising, Consumer Behaviour, Market Analysis, Regulatory Compliance

      4.8
      Rating, 4.8 out of 5 stars
      ·
      101 reviews

      Mixed · Course · 1 - 3 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…216217218…445

    In summary, here are 10 of our most popular customer experience courses

    • Spring Framework for Java Development: SkillUp
    • Health Care and Promotion for Infants and Toddlers: Peking University
    • Google Analytics for Beginners: Marketing Essentials: Coursera Project Network
    • Cloud Computing Primer: Software as a Service (SaaS): Codio
    • Vector Search and Embeddings: Google Cloud
    • Sustainable Innovation for Subsistence Marketplaces: University of Illinois Urbana-Champaign
    • Lean Management and Six Sigma Green Belt Program: Simplilearn
    • AI Concepts and Strategy: Rutgers the State University of New Jersey
    • Capstone Project: Applying Business Analysis Skills : IBM
    • Sales Training: Inbound Business Strategy: HubSpot Academy

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok