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Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.


Popular Customer Success Courses and Certifications


  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    ELL Success in the Content Classroom: Teacher Toolbox Series

    Skills you'll gain: Lesson Planning, Parent Communication, Differentiated Instruction, Student Engagement, Instructional Strategies, Language Competency, Curriculum Planning, English Language, Community Outreach, Peer Review, Instructional Design, Developing Training Materials, Instructional and Curriculum Design, Teaching, Cultural Diversity, Language Learning, Cultural Sensitivity, Grammar, Case Studies, Diversity Awareness

    4.6
    Rating, 4.6 out of 5 stars
    ·
    254 reviews

    Intermediate · Specialization · 3 - 6 Months

  • A

    Alfaisal University | KLD

    أسرار النجاح في العمل | Secrets of Success at Work

    Skills you'll gain: Influencing, Enthusiasm, Productivity, Self-Starter, Initiative and Leadership, Professional Development, Leadership, Business Ethics, Positivity, Personal Attributes, Mental Concentration

    4.9
    Rating, 4.9 out of 5 stars
    ·
    111 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Generative AI with Vertex AI: Build a customer chatbot

    Skills you'll gain: Cloud API, Google Cloud Platform, Text Mining, Application Programming Interface (API), LLM Application, Generative AI, Natural Language Processing, Jupyter, Python Programming, Classification Algorithms

    4.1
    Rating, 4.1 out of 5 stars
    ·
    7 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Ethical Decision Making for Success in the Tech Industry

    Skills you'll gain: Courage, Ethical Standards And Conduct, Decision Making, Business Ethics, Technical Management, Professionalism, Engineering Management, Personal Integrity, Leadership

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    157 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    C

    Coursera

    General AI Mastery Toolbox: Master AI and Drive Success

    Skills you'll gain: OpenAI, AI Enablement, Artificial Intelligence, AI Product Strategy, Generative AI, ChatGPT, Emerging Technologies, Responsible AI, Machine Learning, Natural Language Processing

    4.4
    Rating, 4.4 out of 5 stars
    ·
    20 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    PyMongo Case Study - Aggregating Customer Data of a Bank

    Skills you'll gain: Data Transformation, Customer Analysis, Data Analysis, Customer Data Management, MongoDB, Data Processing, Data Validation, Financial Data, Data Import/Export, Data Pipelines, Data Integration, Development Environment

    4.7
    Rating, 4.7 out of 5 stars
    ·
    31 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    AI Business School

    AI agents and creator tools for customer care professionals

    Skills you'll gain: Agentic Workflows, AI Workflows, Generative AI Agents, Productivity, Workflow Management, No-Code Development, AI Orchestration, AI Enablement, AI Personalization, Self Service Technologies, Artificial Intelligence, Generative AI, Customer Service, Digital Transformation, Automation, Operational Efficiency, Responsible AI, Innovation, Initiative and Leadership

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Michigan State University

    Planning: Principled, Proposing, Proofing, and Practicing to a Success Plan

    Skills you'll gain: Value Propositions, Business Planning, Business Modeling, Entrepreneurship, Verification And Validation, Business Development, Business Strategy, Product Development, Financial Forecasting, New Business Development, Financial Analysis, Customer Analysis, Innovation

    4.5
    Rating, 4.5 out of 5 stars
    ·
    182 reviews

    Mixed · Course · 1 - 3 Months

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - 繁體中文

    Skills you'll gain: Record Keeping, Google Cloud Platform, Product Support, Service Level, Personally Identifiable Information, Technical Support, Issue Tracking, Identity and Access Management, Problem Management, Technical Communication

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - 简体中文

    Skills you'll gain: Product Support, Help Desk Support, Technical Support, Technical Support and Services, Technical Communication, Google Cloud Platform, Service Level, Issue Tracking

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - 日本語版

    Skills you'll gain: Google Cloud Platform, Cloud Management, Help Desk Support, Service Level, Technical Support, Cloud Services, Technical Communication, Issue Tracking, File Management, Incident Management, Personally Identifiable Information, Data Cleansing

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Consuming Customer Specific Datasets from Data Sharing Partners using BigQuery

    Skills you'll gain: Google Cloud Platform, Data Sharing, Big Data, Data Access, Cloud Computing, Cloud Security, Data Integration, Data Management, Data Visualization

    Beginner · Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer success courses

  • ELL Success in the Content Classroom: Teacher Toolbox Series: Arizona State University
  • أسرار النجاح في العمل | Secrets of Success at Work: Alfaisal University | KLD
  • Generative AI with Vertex AI: Build a customer chatbot: Coursera
  • Ethical Decision Making for Success in the Tech Industry: University of Colorado Boulder
  • General AI Mastery Toolbox: Master AI and Drive Success: Coursera
  • PyMongo Case Study - Aggregating Customer Data of a Bank: EDUCBA
  • AI agents and creator tools for customer care professionals: AI Business School
  • Planning: Principled, Proposing, Proofing, and Practicing to a Success Plan: Michigan State University
  • Google Cloud Customer Care Fundamentals - 繁體中文: Google Cloud
  • Google Cloud Customer Care Fundamentals - 简体中文: Google Cloud

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