• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Success

Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Popular Customer Success Courses and Certifications


  • E

    EDUCBA

    Public Speaking Skills for Professional Success

    Skills you'll gain: Oral Expression, Presentations, Public Speaking, Verbal Communication Skills, Communication, Driving engagement, Drive Engagement, Persuasive Communication, Executive Presence, Non-Verbal Communication, Rapport Building, Composure, Stress Management, Overcoming Obstacles

    4.4 stars, 13 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 4.4 (13) · Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    Create Customer Support Data with Microsoft Excel

    Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Customer Support, Spreadsheet Software, Customer Service, Data Security, Data Management, Data Integrity, Invoicing, User Accounts, Editing

    5 stars, 11 reviews, Beginner, Guided Project, Less Than 2 Hours

    ★ 5 (11) · Beginner · Guided Project · Less Than 2 Hours

  • C

    Columbia University

    Supporting Veteran Success in Higher Education

    Skills you'll gain: Higher Education, Student Support and Services, Academic Advising, Student Services, Cultural Responsiveness, Education and Training, Health Equity, Student Engagement, Diversity Equity and Inclusion Initiatives, Diversity Awareness, Disabilities, Cultural Sensitivity

    Beginner · Course · 1 - 3 Months

    Category: Preview
    Preview
  • E

    EDUCBA

    Social Media Channels for Marketing Success

    Skills you'll gain: Social Media Marketing, Social Media, Social Media Content, Social Media Strategy, Social Media Campaigns, LinkedIn, Marketing Channel, Professional Networking, Pinterest, Web Presence, Digital Brand Strategy, Driving engagement, Instagram, Facebook, Content Marketing, Digital Marketing, Drive Engagement, Brand Awareness

    Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • E

    EDUCBA

    Coaching and Mentoring for Workplace Success

    Skills you'll gain: Employee Coaching, Mentorship, Coaching, Employee Engagement, Professional Development, People Development, Drive Engagement, Employee Performance Management, Trustworthiness, Initiative and Leadership, Accountability Frameworks, Organizational Leadership, Relationship Building, Team Leadership, Verbal Communication Skills, Leadership, Communication Strategies, Communication, Organizational Skills, Growth Strategies

    Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Category: Preview
    Preview
  • C

    Coursera

    Architect Resilient Microservices for AI Success

    Skills you'll gain: Microservices, Site Reliability Engineering, Failure Analysis, Distributed Computing, AI Enablement, Middleware, Failure Mode And Effects Analysis, Continuous Monitoring, Risk Management Framework, Performance Tuning, Dependency Analysis, Performance Metric, Performance Analysis, Application Performance Management, System Monitoring, Service Level, Authentications

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Analyze Economic Signals for Financial Success

    Skills you'll gain: Financial Forecasting, Revenue Forecasting, Market Dynamics, Forecasting, Market Data, Market Trend, Demand Planning, Financial Data, Customer Demand Planning, Trend Analysis, Market Analysis, Consumer Behaviour

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • M

    Microsoft

    CRM Integration and AI for Customer Management

    Skills you'll gain: AI Personalization, Customer Engagement, Customer experience improvement, Customer Relationship Management (CRM) Software, Customer Retention, Sales Strategy, Customer Analysis, Customer Relationship Management, Workflow Management, Driving engagement, Sales, Customer Insights, Customer Data Management, AI Integrations, AI literacy, Microsoft Copilot, Debugging, Data Ethics, Responsible AI, Trend Analysis

    Advanced · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • Q

    Queen Mary University of London

    Delivering M&A Success: a Guide by Practitioners

    Skills you'll gain: Mergers & Acquisitions, Due Diligence, Stakeholder Analysis, Contract Negotiation, General Sales Practices, Negotiation, Business Valuation, Stakeholder Management, Business Transformation, Leadership, Risk Management Framework, Business Strategy, Program Management, Strategic Decision-Making, Risk Analysis, Organizational Change, Influencing, Change Management, Continuous Integration, Culture

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Category: Preview
    Preview
  • S

    STARWEAVER

    Cybersecurity Policy & Governance for Business Success

    Skills you'll gain: Audit Working Papers, Incident Management, Governance, Business Risk Management, Dashboard, Process Improvement, Incident Response, Risk Analysis, Compliance Management, Risk Management, Auditing, Cybersecurity, Law, Regulation, and Compliance, ISO/IEC 27001, Training Programs, Performance Reporting, Management Reporting, NIST 800-53, General Data Protection Regulation (GDPR)

    Intermediate · Course · 1 - 3 Months

    Category: Preview
    Preview
  • C

    Coursera

    Define SMART KPIs: Measure Business Success

    Skills you'll gain: Key Performance Indicators (KPIs), Business Metrics, Accountability, Goal Setting, Management Reporting, Data-Driven Decision-Making

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Master Patient Registration for Clinic Success

    Skills you'll gain: Patient Registration, Claims Processing, Patient Safety, Denial Management, Medical Billing, Revenue Cycle Management, Health Information Management, Copayment Collection and Processing, Practice Management Software, Medical Records, Medical Billing and Coding, Patient Communication, Data Entry, Data Validation, Document Management, Data Integrity, Data Quality

    Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
1…222324…393

In summary, here are 10 of our most popular customer success courses

  • Public Speaking Skills for Professional Success: EDUCBA
  • Create Customer Support Data with Microsoft Excel: Coursera
  • Supporting Veteran Success in Higher Education: Columbia University
  • Social Media Channels for Marketing Success: EDUCBA
  • Coaching and Mentoring for Workplace Success: EDUCBA
  • Architect Resilient Microservices for AI Success: Coursera
  • Analyze Economic Signals for Financial Success: Coursera
  • CRM Integration and AI for Customer Management: Microsoft
  • Delivering M&A Success: a Guide by Practitioners: Queen Mary University of London
  • Cybersecurity Policy & Governance for Business Success: STARWEAVER

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok