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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    R

    Rice University

    Physics 101 - Energy and Momentum

    Skills you'll gain: Mechanics, Physics, Mechanical Engineering, Engineering Calculations, Calculus, Engineering Analysis, Physical Science, Mathematical Modeling, Problem Solving

    4.5
    Rating, 4.5 out of 5 stars
    ·
    43 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    Generative AI: Impact on Business and Society

    Skills you'll gain: Consumer Behaviour, Responsible AI, Social Impact, Business Risk Management, Business Operations, Risk Analysis, Operations, Generative AI, AI Security, Environment Health And Safety, Customer experience improvement, Social Sciences, Governance, Leadership and Management

    4.9
    Rating, 4.9 out of 5 stars
    ·
    55 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    Universiteit Leiden

    A Circular Economy of Metals: Towards a Sustainable Societal Metabolism

    Skills you'll gain: Sustainable Development, Sustainable Design, Sustainable Technologies, Environmental Resource Management, Sustainable Engineering, Environment, Environmental Science, Resource Utilization, Materials science, Supply And Demand, Economics, Analysis, Consumer Behaviour

    4.7
    Rating, 4.7 out of 5 stars
    ·
    106 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    GRAMMY GO

    Foundations of Music Promotion & Branding

    Skills you'll gain: Branding, Brand Strategy, Brand Awareness, Marketing Design, Target Audience, Customer Insights, Marketing, Content Creation, User Research, Goal Setting, Promotional Strategies, Social Media, Persona Development, Marketing Strategies, Customer Analysis, Digital Marketing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    17 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Design Remote Meeting Boards in Miro

    Skills you'll gain: Collaborative Software, Meeting Facilitation, Virtual Teams, Telecommuting, Experience Design, Business Process Management, Virtual Environment

    4.1
    Rating, 4.1 out of 5 stars
    ·
    20 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Create a Mockup in Figma

    Skills you'll gain: Mockups, Figma (Design Software), Design, Packaging and Labeling, Product Design

    4.4
    Rating, 4.4 out of 5 stars
    ·
    75 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Power BI & Power Virtual Agents

    Skills you'll gain: Power BI, Dashboard, Microsoft Power Platform, Data Visualization, Data Integration, Business Intelligence, Performance Analysis, Data Security, Microsoft Teams, Data Analysis Software, No-Code Development, Customer Engagement

    4.4
    Rating, 4.4 out of 5 stars
    ·
    45 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EC-Council

    Network Defense Essentials (NDE)

    Skills you'll gain: Network Security, Mobile Security, Public Key Infrastructure, Cryptography, Security Controls, Cybersecurity, Authorization (Computing), Authentications, Identity and Access Management, Wireless Networks, Cloud Computing, Cloud Security, Network Monitoring, Data Security, Internet Of Things, Virtualization and Virtual Machines

    4.6
    Rating, 4.6 out of 5 stars
    ·
    123 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    Indian Institute of Technology Guwahati

    Programming with Generative AI

    Skills you'll gain: Generative AI, GitHub, AI Workflows, OpenAI, Computer Programming Tools, Microsoft Visual Studio, Artificial Intelligence and Machine Learning (AI/ML)

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
    ·
    85 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of California, Irvine

    Career Success Project

    Skills you'll gain: Business Writing, Negotiation, Problem Solving, Professional Development, Project Management, Time Management, Finance, Leadership and Management, Communication, Entrepreneurship, Business, Critical Thinking, Analysis, Presentations, Peer Review

    4.7
    Rating, 4.7 out of 5 stars
    ·
    338 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Docker and Kubernetes Masterclass: From Beginner to Advanced

    Skills you'll gain: Kubernetes, Docker (Software), Containerization, Cloud-Native Computing, Application Deployment, YAML, Devops Tools, Command-Line Interface, Google Cloud Platform, Web Applications, Cloud Deployment, Data Persistence, Development Environment, Configuration Management, Virtual Networking, Nginx, CI/CD, MongoDB, Service Management, Infrastructure Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    28 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    UX Research and Information Architecture 

    Skills you'll gain: Information Architecture, UI/UX Research, Design Research, User Interface and User Experience (UI/UX) Design, Persona Development, Usability, Usability Testing, Qualitative Research, Surveys, Prototyping, Tree Maps, Interviewing Skills

    4.9
    Rating, 4.9 out of 5 stars
    ·
    18 reviews

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Physics 101 - Energy and Momentum: Rice University
  • Generative AI: Impact on Business and Society: University of Michigan
  • A Circular Economy of Metals: Towards a Sustainable Societal Metabolism: Universiteit Leiden
  • Foundations of Music Promotion & Branding: GRAMMY GO
  • Design Remote Meeting Boards in Miro: Coursera
  • Create a Mockup in Figma: Coursera
  • Power BI & Power Virtual Agents: Microsoft
  • Network Defense Essentials (NDE): EC-Council
  • Programming with Generative AI: Indian Institute of Technology Guwahati
  • Career Success Project: University of California, Irvine

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

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  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

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