Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Rice University
Skills you'll gain: Mechanics, Physics, Mechanical Engineering, Engineering Calculations, Calculus, Engineering Analysis, Physical Science, Mathematical Modeling, Problem Solving
Intermediate · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Consumer Behaviour, Responsible AI, Social Impact, Business Risk Management, Business Operations, Risk Analysis, Operations, Generative AI, AI Security, Environment Health And Safety, Customer experience improvement, Social Sciences, Governance, Leadership and Management
Beginner · Course · 1 - 4 Weeks

Universiteit Leiden
Skills you'll gain: Sustainable Development, Sustainable Design, Sustainable Technologies, Environmental Resource Management, Sustainable Engineering, Environment, Environmental Science, Resource Utilization, Materials science, Supply And Demand, Economics, Analysis, Consumer Behaviour
Beginner · Course · 1 - 3 Months

Skills you'll gain: Branding, Brand Strategy, Brand Awareness, Marketing Design, Target Audience, Customer Insights, Marketing, Content Creation, User Research, Goal Setting, Promotional Strategies, Social Media, Persona Development, Marketing Strategies, Customer Analysis, Digital Marketing
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Collaborative Software, Meeting Facilitation, Virtual Teams, Telecommuting, Experience Design, Business Process Management, Virtual Environment
Intermediate · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Mockups, Figma (Design Software), Design, Packaging and Labeling, Product Design
Beginner · Guided Project · Less Than 2 Hours

Microsoft
Skills you'll gain: Power BI, Dashboard, Microsoft Power Platform, Data Visualization, Data Integration, Business Intelligence, Performance Analysis, Data Security, Microsoft Teams, Data Analysis Software, No-Code Development, Customer Engagement
Beginner · Course · 1 - 4 Weeks

EC-Council
Skills you'll gain: Network Security, Mobile Security, Public Key Infrastructure, Cryptography, Security Controls, Cybersecurity, Authorization (Computing), Authentications, Identity and Access Management, Wireless Networks, Cloud Computing, Cloud Security, Network Monitoring, Data Security, Internet Of Things, Virtualization and Virtual Machines
Beginner · Course · 1 - 3 Months

Indian Institute of Technology Guwahati
Skills you'll gain: Generative AI, GitHub, AI Workflows, OpenAI, Computer Programming Tools, Microsoft Visual Studio, Artificial Intelligence and Machine Learning (AI/ML)
Build toward a degree
Beginner · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Business Writing, Negotiation, Problem Solving, Professional Development, Project Management, Time Management, Finance, Leadership and Management, Communication, Entrepreneurship, Business, Critical Thinking, Analysis, Presentations, Peer Review
Mixed · Course · 1 - 3 Months

Skills you'll gain: Kubernetes, Docker (Software), Containerization, Cloud-Native Computing, Application Deployment, YAML, Devops Tools, Command-Line Interface, Google Cloud Platform, Web Applications, Cloud Deployment, Data Persistence, Development Environment, Configuration Management, Virtual Networking, Nginx, CI/CD, MongoDB, Service Management, Infrastructure Security
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Information Architecture, UI/UX Research, Design Research, User Interface and User Experience (UI/UX) Design, Persona Development, Usability, Usability Testing, Qualitative Research, Surveys, Prototyping, Tree Maps, Interviewing Skills
Intermediate · Course · 1 - 4 Weeks