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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • P

    Packt

    Lean Six Sigma - Yellow Belt

    Skills you'll gain: Lean Six Sigma, Six Sigma Methodology, Quality Improvement, Lean Manufacturing, Continuous Improvement Process, Data-Driven Decision-Making, Process Analysis, Business Analysis, Benchmarking, Root Cause Analysis, Stakeholder Management, Project Management

    4.5
    Rating, 4.5 out of 5 stars
    ·
    22 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Advanced SQL Retrieval Queries in SQLiteStudio

    Skills you'll gain: SQL, Query Languages, Relational Databases, Data Manipulation, Data Analysis, Problem Solving

    4.5
    Rating, 4.5 out of 5 stars
    ·
    98 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    I

    IBM

    Program Manager Capstone

    Skills you'll gain: Program Management, Project Management Life Cycle, Stakeholder Management, Communication Planning, Project Management, Project Management Institute (PMI) Methodology, Milestones (Project Management), Project Closure, Resource Management, Scope Management, Risk Management, Budget Management, Portfolio Management, Performance Reporting, Organizational Strategy, Benefits Administration, Professional Networking

    4.8
    Rating, 4.8 out of 5 stars
    ·
    19 reviews

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    A Organização Centrada na Jornada do Cliente

    Skills you'll gain: Relationship Building, Customer experience strategy (CX), Agile Methodology, Customer Relationship Management, Customer Insights, Value Propositions, Solution Delivery, Business Analysis, Web Analytics, Cross-Functional Collaboration, Product Lifecycle Management, Product Management

    4.9
    Rating, 4.9 out of 5 stars
    ·
    20 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Cybersecurity for Data Science

    Skills you'll gain: Data Security, Cybersecurity, Data Ethics, Authentications, Data Encryption Standard, Computer Security Awareness Training, Cryptography, Information Assurance, Cyber Security Policies, Cyber Threat Intelligence, Authorization (Computing), Security Controls, Information Privacy, Encryption, Security Awareness, Human Factors (Security), Risk Analysis, Problem Solving, Communication

    Build toward a degree

    3.6
    Rating, 3.6 out of 5 stars
    ·
    29 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Business Analysis and CAPM Exam Preparation

    Skills you'll gain: Product Roadmaps, Business Analysis, Requirements Management, Team Building, Business Requirements, Acceptance Testing, Business Process Modeling, Agile Methodology, Project Management Software, Business Modeling, Agile Project Management, Stakeholder Analysis, Registration, Stakeholder Communications

    4.9
    Rating, 4.9 out of 5 stars
    ·
    26 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Introduction To Java Database Connectivity - JDBC

    Skills you'll gain: MySQL, Java, Database Application, Database Development, Databases, Software Development, Data Storage, Program Development, Computer Programming

    4.4
    Rating, 4.4 out of 5 stars
    ·
    84 reviews

    Advanced · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    C

    Coursera

    GenAI for Computer Support Specialists (IT Support)

    Skills you'll gain: Responsible AI, Desktop Support, Generative AI, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Automation

    4
    Rating, 4 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Introduction to Ethical Hacking and Recon Techniques

    Skills you'll gain: MITRE ATT&CK Framework, Threat Modeling, Cyber Threat Intelligence, Penetration Testing, Threat Management, Threat Detection, Cybersecurity, Vulnerability Scanning, Cyber Attacks, Data Ethics, Vulnerability Assessments, Security Strategy, Network Security, Network Analysis

    4.8
    Rating, 4.8 out of 5 stars
    ·
    13 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    United Cities and Local Governments of Africa

    Planning for Climate Change in African Cities

    Skills you'll gain: Climate Change Adaptation, Climate Change Programs, Climate Change Mitigation, Environmental Policy, Environmental Issue, Social Determinants Of Health, Community Development, Environmental Resource Management, Sustainable Development, Decision Support Systems, Governance, Vulnerability

    4.7
    Rating, 4.7 out of 5 stars
    ·
    128 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    S

    Starweaver

    Influencing, Collaboration and Decision Making

    Skills you'll gain: Negotiation, Influencing, Stakeholder Management, Analytical Skills, Leadership, Conflict Management, Collaboration, Team Leadership, Communication, Critical Thinking, Team Building, Persuasive Communication, Decision Making, Relationship Building, Problem Solving

    4.5
    Rating, 4.5 out of 5 stars
    ·
    53 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    Indian Institute of Science

    Sensor Technologies for Biomedical Applications

    Skills you'll gain: Engineering Documentation, Biomedical Engineering, Medical Devices, Medical Equipment and Technology, Vital Signs, Technical Documentation, Electronic Systems, Electronic Components, Electronics, Chemistry, Technical Communication, Semiconductors, ISO 13485 Standard, Materials science, Internet Of Things, Embedded Systems, Diagnostic Tests, Electrophysiology, Biology, Chemical Engineering

    4.7
    Rating, 4.7 out of 5 stars
    ·
    23 reviews

    Beginner · Specialization · 3 - 6 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Lean Six Sigma - Yellow Belt: Packt
  • Advanced SQL Retrieval Queries in SQLiteStudio: Coursera
  • Program Manager Capstone: IBM
  • A Organização Centrada na Jornada do Cliente: Fundação Instituto de Administração
  • Cybersecurity for Data Science: University of Colorado Boulder
  • Business Analysis and CAPM Exam Preparation: Packt
  • Introduction To Java Database Connectivity - JDBC: Coursera
  • GenAI for Computer Support Specialists (IT Support): Coursera
  • Introduction to Ethical Hacking and Recon Techniques: Packt
  • Planning for Climate Change in African Cities: United Cities and Local Governments of Africa

Other topics to explore

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668 courses
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425 courses
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145 courses
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471 courses
Math and Logic
70 courses
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