• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Introduction to Javascript and Ajax: Building Web Apps

    Skills you'll gain: Javascript, Ajax, JSON, Web Applications, Web Development, Scripting, Hypertext Markup Language (HTML), Object Oriented Programming (OOP), Event-Driven Programming, Web Services, Programming Principles, Prototyping, Network Protocols

    4.4
    Rating, 4.4 out of 5 stars
    ·
    48 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Teacher SEL: Programs, Possibilities, and Contexts

    Skills you'll gain: Mindfulness, Teaching, Self-Awareness, Classroom Management, Empathy & Emotional Intelligence, Social Studies, Storytelling, Adult Education, Parent Communication, Resilience, Cultural Responsiveness, Stress Management, Emotional Intelligence, Community Development, Collaboration, Liberal Arts

    4.7
    Rating, 4.7 out of 5 stars
    ·
    155 reviews

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Basics of Fire Protection, Detection and Life Safety Systems

    Skills you'll gain: Building Codes, Construction, Safety Training, Construction Inspection, Safety Assurance, Safety Standards, Building Services Engineering, Building Design, Facility Management and Maintenance, Hazard Analysis, Electrical Systems, HVAC, Control Systems, Design Specifications, Hydraulics, Systems Integration

    4.6
    Rating, 4.6 out of 5 stars
    ·
    61 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Nursing Informatics Training and Education

    Skills you'll gain: Nursing Administration, Health Informatics, Education and Training, Clinical Informatics, Clinical Leadership, Nurse Education, Learning Management Systems, Informatics, Innovation, Culture

    4.8
    Rating, 4.8 out of 5 stars
    ·
    98 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    How to Draw: A Beginner’s Guide Pt 1 – Basic Shapes

    Skills you'll gain: Design Elements And Principles, Creativity

    4.3
    Rating, 4.3 out of 5 stars
    ·
    15 reviews

    Mixed · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Hands-On Labs in Google Cloud for Networking Engineers

    Skills you'll gain: Network Performance Management, Virtual Networking, Performance Tuning, Network Troubleshooting, Virtual Private Networks (VPN), Load Balancing, Performance Testing, Network Administration, Google Cloud Platform, VPN Clients, Network Analysis, Virtual Machines, Network Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    104 reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Launch an auto-scaling AWS EC2 virtual machine

    Skills you'll gain: Amazon Elastic Compute Cloud, Amazon Web Services, Virtual Machines, Infrastructure As A Service (IaaS), Cloud Infrastructure, Scalability

    4.6
    Rating, 4.6 out of 5 stars
    ·
    57 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    E

    ESSEC Business School

    Capstone: Create Value from Open Data

    Skills you'll gain: Peer Review, Analytical Skills, Complex Problem Solving, Data Analysis, Data Storytelling, Value Propositions, Data Integration, Exploratory Data Analysis, Data-Driven Decision-Making, Data Visualization, Presentations

    4.2
    Rating, 4.2 out of 5 stars
    ·
    55 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    BIM Fundamentals: Smarter Building Design & Planning

    Skills you'll gain: Autodesk Revit, Building Information Modeling, Document Management, Engineering Documentation, Architectural Drawing, Project Coordination, Computer-Aided Design, Digital Transformation, Architectural Design, Construction Management, Collaboration, 3D Modeling, Data Modeling, Coordination, Visualization (Computer Graphics), Data Visualization

    4.2
    Rating, 4.2 out of 5 stars
    ·
    16 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of Michigan

    Understanding Psychosis

    Skills you'll gain: Health Disparities, Psychiatry, Patient Education And Counseling, Community Mental Health Services, Social Determinants Of Health, Patient Communication, Psychiatric Assessments, Mental Health Diseases and Disorders, Rehabilitation, Trauma Care, Mental and Behavioral Health, Pharmacology, Mental Health

    4.7
    Rating, 4.7 out of 5 stars
    ·
    20 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Principles of Leadership: Leading Oneself

    Skills you'll gain: Personal Development, Resilience, Self-Awareness, Mental Concentration, Accountability, Overcoming Obstacles, Self-Motivation, Persistence, Productivity, Emotional Intelligence, Growth Mindedness, Time Management, Positivity, Optimism, Stress Management, Initiative and Leadership, Personal Attributes, Decision Making, Engineering Management, Goal Setting

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    120 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Build Website with HTML, JavaScript, AngularJS, and React

    Skills you'll gain: Angular, Cascading Style Sheets (CSS), Front-End Web Development, HTML and CSS, Responsive Web Design, jQuery, React.js, Javascript, Web Applications, JavaScript Frameworks, Web Development, Web Components, Web Design and Development, Web Development Tools, UI Components, User Interface and User Experience (UI/UX) Design, Web Content Accessibility Guidelines, User Interface (UI), Event-Driven Programming, Data Structures

    4.4
    Rating, 4.4 out of 5 stars
    ·
    43 reviews

    Beginner · Specialization · 1 - 3 Months

Searches related to customer experience

customer experience strategy (cx)
customer experience management
customer experience improvement
customer experience strategy
customer experience design
customer experience cx
customer experience ai
customer experience courses
1…294295296…553

In summary, here are 10 of our most popular customer experience courses

  • Introduction to Javascript and Ajax: Building Web Apps: Johns Hopkins University
  • Teacher SEL: Programs, Possibilities, and Contexts: University of Colorado Boulder
  • Basics of Fire Protection, Detection and Life Safety Systems: L&T EduTech
  • Nursing Informatics Training and Education: University of Minnesota
  • How to Draw: A Beginner’s Guide Pt 1 – Basic Shapes: Skillshare
  • Hands-On Labs in Google Cloud for Networking Engineers: Google Cloud
  • Launch an auto-scaling AWS EC2 virtual machine: Coursera
  • Capstone: Create Value from Open Data: ESSEC Business School
  • BIM Fundamentals: Smarter Building Design & Planning: Coursera
  • Understanding Psychosis: University of Michigan

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok