Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Dartmouth College
Skills you'll gain: Computational Logic, Scientific Methods, Theoretical Computer Science, Logical Reasoning, Physics, Experimentation, Laboratory Experience, Physical Science, Artificial Intelligence, Computational Thinking, Mathematics and Mathematical Modeling, Simulations, Psychology, Science and Research, General Science and Research, Ancient History, Vibrations, Mechanics, Chemistry, Laboratory Equipment
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Backlogs, User Story, Sprint Planning, Project Estimation, Agile Methodology, Agile Product Development, Sprint Retrospectives, Agile Project Management, Estimation, Acceptance Testing, Prioritization, Team Management, Cross-Functional Collaboration
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: OS Process Management, Operating Systems, System Programming, Performance Tuning, C (Programming Language), Data Structures, Debugging
Advanced · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Business Ethics, Courage, Ethical Standards And Conduct, Decision Making, Technical Management, Professionalism, Engineering Management, Personal Integrity, IT Management, Ancient History, Human Development, Cultural Diversity, Technology Strategies, Business Leadership, Leadership, Anthropology, Social Sciences, Artificial Intelligence
Build toward a degree
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Risk Mitigation, Business Process Modeling, Stakeholder Analysis, Risk Analysis, Project Scoping, Stakeholder Management, Process Flow Diagrams, Risk Management, Work Breakdown Structure, Stakeholder Engagement, Scope Management, Business Requirements, Presentations, Requirements Elicitation, Business Analysis, Looker (Software), Requirements Analysis, Project Management, Process Optimization, Data Analysis Software
Advanced · Course · 1 - 3 Months

Skills you'll gain: Regression Analysis, Data Science, Machine Learning Methods, R Programming, Statistical Inference, Applied Machine Learning, Machine Learning, Statistical Methods, Advanced Analytics, Data Analysis, Predictive Modeling
Beginner · Guided Project · Less Than 2 Hours

Yonsei University
Skills you'll gain: Global Marketing, B2B Sales, Business-To-Consumer, Consumer Behaviour, Strategic Marketing, Marketing Planning, Promotional Strategies, Marketing Strategy and Techniques, Cultural Sensitivity, Marketing Effectiveness, Market Research, Brand Management
Beginner · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Sprint Planning, Agile Methodology, User Story, Sprint Retrospectives, Backlogs, Agile Project Management, Meeting Facilitation, Continuous Improvement Process, Team Leadership, Cross-Functional Collaboration
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Terraform, Infrastructure as Code (IaC), Infrastructure As A Service (IaaS), Cloud Infrastructure, Amazon Web Services, Amazon Elastic Compute Cloud, Infrastructure Architecture, Cloud Management, Program Development, Programming Principles, Cloud Platforms, Data Security, Version Control, File Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Blockchain, Development Environment, Software Development Tools, Application Deployment, Transaction Processing, Application Design, Front-End Web Development, Cloud Development, Event-Driven Programming, Development Testing, Javascript
Beginner · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Site Reliability Engineering, Docker (Software), Containerization, Kubernetes, Virtualization, Cloud Deployment, Devops Tools, Microservices, Application Deployment, Virtual Machines, Cloud Development, Database Management, Cloud-Based Integration, Scalability
Advanced · Course · 1 - 4 Weeks

University of Geneva
Skills you'll gain: Infectious Diseases, Epidemiology, Health Disparities, Social Determinants Of Health, Public Health, Emergency Response, Environmental Issue, Climate Change Adaptation, Media and Communications, Neurology, Maternal Health, Diagnostic Tests, Research
Intermediate · Course · 1 - 3 Months