Skills you'll gain: Call Center Experience, Performance Metric, End User Training and Support, Self Service Technologies, Customer experience improvement, Process Design

Skills you'll gain: Product Lifecycle Management, Manufacturing and Production, Manufacturing Processes, Robotic Process Automation, Manufacturing Operations, Production Process, Lean Manufacturing, Automation, Enterprise Resource Planning, Plant Operations and Management, Internet Of Things, Digital Transformation, Real Time Data, Predictive Modeling, Augmented Reality

Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

Skills you'll gain: Control Systems, Computer Vision, Image Analysis, Robotics, Automation, Embedded Software, Test Automation, Simulations, Systems Architecture, Convolutional Neural Networks, Deep Learning, Software Architecture, Traffic Flow Optimization, Artificial Neural Networks, Global Positioning Systems, Predictive Modeling, Safety Standards

Skills you'll gain: Customer Service, Problem Solving, Customer Support, Greeting Customers, Help Desk Support, Customer and Client Support, Critical Thinking and Problem Solving, Technical Support and Services, Customer Relationship Management, Interpersonal Communications, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management

Skills you'll gain: Automation, Sustainable Development, Electric Power Systems, Policy Analysis, Socioeconomics, Economics, Policy, and Social Studies, Environmental Issue, Social Impact, Emerging Technologies, Transportation Operations, Health Equity, Social Sciences, Diversity Equity and Inclusion Initiatives, Surveys, Climate Change Mitigation, Safety and Security, Artificial Intelligence, Information Privacy

Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, Authorization (Computing), Database Application, System Configuration, Automation, Application Design, Content Management, Scripting

Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization

Skills you'll gain: Sustainable Business, Environmental Social And Corporate Governance (ESG), Sustainable Technologies, Sustainability Reporting, Corporate Sustainability, Climate Change Mitigation, Sustainable Development, Sustainable Design, Environmental Science, Information Technology, Artificial Intelligence, Hardware Design, Innovation

Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation

Skills you'll gain: High Voltage, Electrical Safety, Electric Power Systems, Test Equipment, Test Engineering, Energy and Utilities, Maintenance, Repair, and Facility Services, Hardware Troubleshooting, Electrical Systems, Sustainable Technologies, Failure Analysis, System Monitoring, Control Systems

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment