The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.
Enjoy unlimited growth with a year of Coursera Plus for $199 (regularly $399). Save now.

What you'll learn
Recognize the typical user persona for the Amazon Connect console.
Explain the benefits of the Amazon Connect console.
Explore access control options for Amazon Connect console.
Explore how different personas use the Amazon Connect console.
Skills you'll gain
Details to know
1 assignment
See how employees at top companies are mastering in-demand skills

There is 1 module in this course
The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.
What's included
1 reading1 assignment
Instructor

Offered by
Explore more from Cloud Computing
Status: FreeAmazon Web Services
Status: FreeAmazon Web Services
Status: Free
Status: FreeAmazon Web Services
Why people choose Coursera for their career




Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
More questions
Financial aid available,


