Skills you'll gain: Customer Service, Problem Solving, Customer Support, Greeting Customers, Help Desk Support, Customer and Client Support, Critical Thinking and Problem Solving, Technical Support and Services, Customer Relationship Management, Interpersonal Communications, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management

Skills you'll gain: Incident Response, Intrusion Detection and Prevention, Computer Security Incident Management, Incident Management, Threat Detection, Security Information and Event Management (SIEM), IT Automation, Automation, Event Monitoring, Cyber Threat Intelligence, Continuous Monitoring, System Monitoring, Anomaly Detection, Cybersecurity, Security Controls, Data Analysis Software, Risk Management Framework

Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Vendor Management, Social Media Marketing, Hospitality Management, Vendor Relationship Management, Social Media, Process Mapping, Key Performance Indicators (KPIs), Digital Media Strategy, Performance Measurement, Content Creation, Digital Marketing, Operational Efficiency, Leadership, Search Engine Optimization, Customer Engagement, Content Management

Skills you'll gain: Product Lifecycle Management, Manufacturing and Production, Manufacturing Processes, Robotic Process Automation, Production Process, Automation, Enterprise Resource Planning, Plant Operations and Management, Internet Of Things, Digital Transformation, Real Time Data, Predictive Modeling, Augmented Reality

Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, IT Management, Innovation, Process Improvement and Optimization, Automation

Skills you'll gain: Internet Of Things, Manufacturing Processes, Automation, Manufacturing and Production, 3D Modeling, Robotic Process Automation, Innovation, Computer-Aided Design, Emerging Technologies, Digital Transformation, Interoperability, Real Time Data, Simulation and Simulation Software

Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization

Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

Skills you'll gain: Windows PowerShell, Scripting, Operating System Administration, Automation, Windows Servers, Data Validation, Server Administration, Administration, Software Installation, Data Import/Export, Service Management, Cloud Computing, Remote Access Systems, Extensible Markup Language (XML), Debugging

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment

Skills you'll gain: Vendor Management, Hospitality, Hospitality Management, Vendor Relationship Management, Performance Measurement, Business Process, Business Process Management, Global Marketing, Business Communication, Process Optimization, Creative Problem-Solving, Key Performance Indicators (KPIs), Law, Regulation, and Compliance, Strategic Thinking

Skills you'll gain: Automation, Sustainable Systems, Sustainable Development, Electric Power Systems, Socioeconomics, Economics, Policy, and Social Studies, Environmental Issue, Emerging Technologies, Disabilities, Transportation Operations, Health Equity, Social Sciences, Diversity Equity and Inclusion Initiatives, Surveys, Climate Change Mitigation, Safety and Security, Artificial Intelligence, Information Privacy