
John Wiley & Sons
Skills you'll gain: Enterprise Resource Planning, Wireless Networks, E-Commerce, Supply Chain Management, Customer Relationship Management, Computer Networking, Information Systems, Systems Integration, Customer Relationship Management (CRM) Software, Social Media Marketing, Business Operations, Logistics Management, Network Administration, Inventory Management, Digital Marketing, Network Security, Business Process Management, Data Management, Procurement, Customer Engagement
Beginner · Specialization · 1 - 3 Months

Microsoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Constructive Feedback, Customer Analysis, Customer Relationship Building, Dashboard Creation, Service Level, Dashboard, Service Level Agreement, Storytelling, Customer Service, Responsible AI
★ 4.7 (6) · Beginner · Professional Certificate · 3 - 6 Months

The Skill Valley
Skills you'll gain: Supply Chain Management, Supply Chain Planning, Supply Chain, Supply Chain Systems, Supply Management, Responsible AI, Manufacturing Operations, Operations, Operations Management, Inventory Control, Supplier Management, Sustainable Business, Cybersecurity, Resilience, Automation, Reinforcement Learning, Machine Learning, Collaboration, Performance Metric, Design
Mixed · Course · 1 - 4 Weeks
Skills you'll gain: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Active Directory, Server Administration, Disaster Recovery, Cloud Infrastructure, Technical Consulting, Cloud Services, Servers, Network Infrastructure
★ 4.8 (27K) · Beginner · Course · 1 - 3 Months
Skills you'll gain: ServiceNow, AI Workflows, Workflow Management, IT Service Management, Digital Transformation, Automation, Artificial Intelligence, Technical Support and Services, Service Improvement, Operational Efficiency, Incident Management, Event Monitoring, Change Management
★ 3 (9) · Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Information Technology Infrastructure Library, IT Service Management, Business Workflow Analysis, Service Management, Process Analysis, Service Improvement, Information Technology Operations, Technical Support and Services, IT Automation, Self Service Technologies, Help Desk Support, AI Workflows, Automation, Governance, Digital Transformation, Cyber Governance
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: ServiceNow, Help Desk Support, Triage, IT Service Management, Service Management, Technical Support and Services, Technical Communication, Technical Documentation, Service Level, Health Informatics, Technical Support, Information Technology, Issue Tracking, Epic EMR, Microsoft Azure, User Provisioning, Authorization (Computing), Public Health
Beginner · Course · 1 - 3 Months

Skills you'll gain: Service Management, IT Service Management, Service Design, Product Lifecycle Management, Change Management, Risk Management
Beginner · Course · 1 - 4 Weeks

Dr. Jonathan Reichental
Skills you'll gain: Data Ethics, Business Ethics, Ethical Standards And Conduct, Accountability Frameworks, Program Implementation, Leadership, IT Management, Performance Measurement, Social Impact, Accountability, Leadership Development, Risk Management, Leadership and Management, Social Media, Purchasing, Strategic Decision-Making, Performance Metric, Artificial Intelligence, Continuous Monitoring, Information Privacy
Beginner · Specialization · 1 - 3 Months

University of Michigan
Skills you'll gain: Internet Of Things, Manufacturing Processes, Manufacturing and Production, Digital Transformation, Manufacturing Operations, Technology Strategies, Cloud Computing, System Implementation, Cost Benefit Analysis, Project Implementation, Computing Platforms, Trend Analysis, Risk Analysis, Business
★ 4.5 (394) · Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Electric Power Systems, Electrical Power, Network Protocols, Electrical Substation, Internet Of Things, Energy and Utilities, Cloud Computing, System Monitoring, Network Infrastructure, Interoperability, Wireless Networks, Control Systems, Electrical Engineering, Cybersecurity, Network Security, Power Electronics, Electrical Equipment, TCP/IP, Information Technology, Electronics Engineering
Intermediate · Specialization · 3 - 6 Months
Top-rated Self Service Technologies courses offered by Microsoft on Coursera.
Earn a certificate in Self Service Technologies from top universities and companies.
Top-rated beginner-friendly Self Service Technologies courses with no prerequisites.