
Real Madrid Graduate School Universidad Europea
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Computing Architecture, Cloud Services, Cloud Deployment, Responsible AI, Cloud Security, Data Literacy, Cloud Infrastructure, Data Mining, Cloud Platforms, Cloud Computing, Cloud Storage, Generative AI, Infrastructure As A Service (IaaS), Big Data, Data Analysis, Data Science, Natural Language Processing, Robotics, Business Logic, Business
Beginner · Specialization · 3 - 6 Months
Skills you'll gain: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Management, Technical Support and Services, Operational Efficiency, Incident Management, Event Monitoring, Change Management, Performance Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage
Beginner · Course · 1 - 3 Months

Real Madrid Graduate School Universidad Europea
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Issue Tracking, Configuration Management, Computer Security Incident Management, Self Service Technologies, Change Requests, Automation, Service Level, Problem Solving, Design, Order Fulfillment
Beginner · Course · 1 - 4 Weeks

AI Business School
Skills you'll gain: Agentic Workflows, Prompt Engineering, AI Workflows, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, AI Orchestration, Large Language Modeling, AI Enablement, Self Service Technologies, ChatGPT, Training Programs, LLM Application, Artificial Intelligence, Innovation
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Digital Transformation, Lifelong Learning
Beginner · Professional Certificate · 3 - 6 Months

Knowledge Accelerators
Skills you'll gain: Customer Service, Problem Solving, Customer Support, Greeting Customers, Help Desk Support, Customer and Client Support, Critical Thinking and Problem Solving, Technical Support and Services, Customer Relationship Management, Interpersonal Communications, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Programmable Logic Controllers, Simulation and Simulation Software, Industrial Engineering, Control Systems, Electronic Hardware, Data Structures, Microsoft Azure, Automation, Mobile Development Tools, Performance Tuning, Data Management, System Implementation, System Configuration, Application Programming Interface (API), Data Integration, Communication, Simulations
Intermediate · Specialization · 3 - 6 Months

Alex Genadinik
Skills you'll gain: ChatGPT, Customer Service, Self Service Technologies, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer experience improvement, Employee Training, Technology Strategies, Standard Operating Procedure
Mixed · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Microsoft Copilot, Microsoft 365, Sales Enablement, Marketing Automation, Customer experience improvement, Generative AI, Business Process Automation, AI Security, Customer Service, Business Metrics, AI Enablement, Return On Investment, Automation, Customer Retention, Critical Thinking
Beginner · Course · 1 - 4 Weeks