Results for "self service technologies"
Microsoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Customer Analysis, Customer Relationship Building, Dashboard Creation, Relationship Management, AI Personalization, Customer experience improvement, Customer Communications Management, Customer Service, Solution Design
Skills you'll gain: Product Lifecycle Management, Prompt Engineering Tools, Sustainable Design, Sustainable Engineering, Digital Transformation, Customer experience improvement, Project Planning, Business Acumen, Electronic Hardware, Electronic Systems, Engineering Design Process, Project Management, Internet Of Things, Collaboration, Artificial Intelligence, Business Communication, Teamwork, Risk Management, Leadership, Generative AI
Skills you'll gain: ServiceNow, AI Workflows, Workflow Management, IT Service Management, Process Design, Digital Transformation, AI Enablement, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Management, Technical Support and Services, Service Improvement, Operational Efficiency, Incident Management, Event Monitoring, Change Management, Performance Analysis
Skills you'll gain: Customer Service, Customer Support, Customer Relationship Building, Customer experience improvement, Interpersonal Communications, Customer Complaint Resolution, Empathy, Customer experience strategy (CX), Customer Retention, Customer Success Management, Communication, Communication Strategies, Business Communication, IT Service Management, Business, Business Strategies, Business Management, Growth Strategies, Culture, Environment
Skills you'll gain: Reverse Logistics, Order Management, Retail Store Operations, Retail Management, Loyalty Programs, Order Fulfillment, Customer Retention, Customer Service, Order Processing, Customer experience strategy (CX), Customer experience improvement, Supply Chain Systems, Logistics Management, Customer Engagement, Supply Chain, Operational Efficiency, Operations, Business, Payment Systems, Environment
L&T EduTech
Skills you'll gain: Low Voltage, Network Infrastructure, Telecommunications, Authentications, System Monitoring, Electrical Systems, Systems Design, Infrastructure Security, Security Controls, Identity and Access Management, Systems Integration, General Networking, Continuous Monitoring, Network Security, Electrical Equipment, Authorization (Computing), Systems Architecture, Communication Systems, Display Devices, Electrical Safety
What brings you to Coursera today?
Skills you'll gain: Data-Driven Decision-Making, Stakeholder Management, Root Cause Analysis, Six Sigma Methodology, Process Improvement, Stakeholder Communications, Lean Six Sigma, Quality Improvement, Stakeholder Engagement, Stakeholder Analysis, Process Improvement and Optimization, Continuous Improvement Process, Process Mapping, IT Service Management, Lean Methodologies, Operational Efficiency, Process Analysis, Pareto Chart, Process Optimization, Service Improvement
Interplay Learning
Skills you'll gain: Customer experience improvement, Verbal Communication Skills, User Feedback, Customer Service, Consultative Approaches, Active Listening, Customer Relationship Building, Expectation Management, Communication, Professionalism, Customer Complaint Resolution, Trustworthiness, Rapport Building, Problem Solving, Professional Development, Composure, Non-Verbal Communication, Maintenance, Repair, and Facility Services, Facility Repair And Maintenance, HVAC
Skills you'll gain: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Cloud Infrastructure, Technical Consulting, Information Technology, System Configuration, Cloud Computing, Cloud Services, Servers, Network Administration, Network Infrastructure, Data Storage
University of Michigan
Skills you'll gain: Internet Of Things, Manufacturing Operations, Case Studies, Manufacturing Processes, Manufacturing and Production, Digital Transformation, Business Transformation, Technology Strategies, Cloud Services, Cloud Computing, Digital Assets, Technology Roadmaps, Emerging Technologies, Automation, Strategic Partnership, Operational Efficiency, System Implementation, Cost Benefit Analysis, Business Strategy, Market Opportunities
Skills you'll gain: Prompt Engineering, Miro AI, Prompt Patterns, Generative AI Agents, Prompt Engineering Tools, Responsible AI, AI Product Strategy, No-Code Development, Generative AI, Workflow Management, Email Automation, Process Design, ChatGPT, Customer Analysis, Content Performance Analysis, Customer Data Management, Customer Inquiries, Customer and Client Support, AI Workflows, Emotional Intelligence
Skills you'll gain: Data Visualization, Data Presentation, Data Literacy, Dashboard Creation, Interactive Data Visualization, Business Intelligence, Data Synthesis, Exploratory Data Analysis, Data Wrangling, Data Cleansing, Data Integration, Data Analysis, Analytics, Data Transformation, Stakeholder Communications, Data Quality, Data Sharing, Data Import/Export
In summary, here are 10 of our most popular self service technologies courses
- Microsoft Customer Service (with AI): Microsoft
- Expedite – Skills for Industry Microcredential: Siemens
- ServiceNow Basics: IT Automation & AI-Powered Workflows: Coursera
- Innovative Customer Service Techniques: EDUCBA
- Retail Supply Chain and Customer Service Strategies: EDUCBA
- Access Control and Survillence System: L&T EduTech
- Lean Six Sigma for IT Operations: EDUCBA
- Customer Service for Trades: Interplay Learning
- System Administration and IT Infrastructure Services: Google
- Digital Technologies and the Future of Manufacturing: University of Michigan
