Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Colorado Boulder
Skills you'll gain: Diversity and Inclusion, Innovation, Organizational Leadership, Industrial and Organizational Psychology, Business Leadership, Organizational Change, Creativity, Cultural Diversity, Human Capital, Leadership, Drive Engagement, Team Performance Management, Change Management, Business, Business Strategy, Decision Making, Neurology
Build toward a degree
Beginner · Course · 1 - 3 Months

Alfaisal University | KLD
Skills you'll gain: Talent Management, Human Capital, People Management, Human Resources Management and Planning, Human Resources, Talent Acquisition, Employee Performance Management, Organizational Structure
Beginner · Course · 1 - 4 Weeks

University of Colorado System
Skills you'll gain: Computational Thinking, Data Analysis, C (Programming Language), Statistical Analysis, Programming Principles, Data Structures, Descriptive Statistics, Data Visualization Software
Beginner · Course · 1 - 4 Weeks

Goldman Sachs
Skills you'll gain: Social Impact, Corporate Sustainability, Entrepreneurship, Business Ethics, Business Strategy, Key Performance Indicators (KPIs), Performance Measurement, Stakeholder Engagement, Business Priorities, Business Management
Mixed · Course · 1 - 4 Weeks

Rice University
Skills you'll gain: Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Workplace inclusivity, Cultural Diversity, Organizational Development, Organizational Change, Human Resource Policies, Business Ethics, Empathy & Emotional Intelligence
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Project Closure, Project Portfolio Management, Negotiation, Agile Methodology, Product Roadmaps, Project Management, Agile Project Management, Project Performance, Product Lifecycle Management, Project Risk Management, Innovation, Auditing, Resource Allocation, New Product Development, Team Leadership, Leadership
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Prompt Engineering, Generative AI, Google Cloud Platform, LLM Application, Large Language Modeling, Cloud Computing
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Field-Programmable Gate Array (FPGA), Hardware Design, Serial Peripheral Interface, Electronic Hardware, Internet Of Things, Embedded Systems, Digital Communications, Computer Architecture, Software Development Tools, System Design and Implementation, Software Installation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Wireframing, Figma (Design Software), Design Reviews, User Interface (UI), Collaborative Software, Prototyping, Design Software, Digital Design
Beginner · Guided Project · Less Than 2 Hours

DeepLearning.AI
Skills you'll gain: Retrieval-Augmented Generation, LangChain, AI Orchestration, Database Development, SQL, LLM Application, Query Languages, OpenAI API, Microsoft Azure, Tool Calling, OpenAI, Natural Language Processing
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Microsoft Intune (Mobile Device Management Software), Endpoint Security, Microsoft Windows, Authentications, Application Deployment, Operating System Administration, Azure Active Directory, Windows PowerShell, Group Policy, Enterprise Application Management, Identity and Access Management, Cloud Applications, Enterprise Security, Mobile Security, System Configuration, Security Management, Microsoft Azure, User Provisioning, Android (Operating System), Patch Management
Intermediate · Specialization · 1 - 3 Months

Nanjing University
Skills you'll gain: World History, Ancient History, Immigration Law, Demography, Socioeconomics, International Relations, Cultural Diversity
Mixed · Course · 1 - 3 Months