Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Universidad Nacional Autónoma de México
Skills you'll gain: Course Development, Curriculum Development, Content Development and Management, Instructional Design, Training Programs, Performance Metric, Experience Design, Student Engagement, Goal Setting
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Marketing Analytics, Data-Driven Decision-Making, Marketing, Customer Analysis, Marketing Strategies, Data Analysis, Time Series Analysis and Forecasting, Product Knowledge, Data Visualization Software, Cross Selling, Product Promotion, Python Programming
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Needs Assessment, Rapport Building, Communication, Active Listening
Intermediate · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Amazon S3, Amazon Web Services, Amazon Elastic Compute Cloud, Cloud Storage, Serverless Computing, Scalability, File Systems
Mixed · Course · 1 - 4 Weeks

ISC2
Skills you'll gain: Business Continuity, Continuous Monitoring, Cloud Computing, Cloud Security, Security Management, Data Management, Disaster Recovery, Cloud Services, Risk Management, Service Level Agreement, Governance, Vendor Management, Business Requirements, Employee Training
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Kubernetes, Identity and Access Management, Google Cloud Platform, Containerization, Cloud Management, Cloud Infrastructure, Application Deployment, Cloud Computing, Devops Tools, Command-Line Interface
Intermediate · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Consumer Behaviour, Target Market, Strategic Marketing, Marketing Psychology, Marketing Strategies, Customer Retention, Customer Insights, Market Analysis, Sociology, Culture, Economics, Policy, and Social Studies
Beginner · Course · 1 - 4 Weeks

Whizlabs
Skills you'll gain: Amazon Bedrock, Responsible AI, Retrieval-Augmented Generation, AWS SageMaker, AI Orchestration, AI Workflows, Generative AI, AI Security, Amazon CloudWatch, Artificial Intelligence, Model Evaluation, Prompt Engineering, Embeddings, Automation, Systems Integration
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Microsoft SQL Servers, Cloud Computing, Server Administration, Cloud Infrastructure, Windows Servers, Remote Access Systems, Virtual Machines, Cloud Deployment, User Accounts
Beginner · Project · Less Than 2 Hours

Board Infinity
Skills you'll gain: Stress Management, Mindfulness, Personal Development, Mental Concentration, Emotional Intelligence, Self-Awareness, Collaboration, Resilience, Communication, Productivity, Professional Development, Organizational Development, Leadership Studies
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Relationship Management, Sales Development, Technical Sales, Salesforce, Sales Prospecting, Sales, Lead Generation, Sales Strategy, Business Software, Productivity Software, Social Media, LinkedIn, Video Production
Beginner · Course · 1 - 3 Months

Simplilearn
Skills you'll gain: Microsoft Azure, Azure Active Directory, Virtual Machines, Azure DevOps, Cloud Computing, DevOps, Cloud Infrastructure, Data Integration, Cloud Technologies, Identity and Access Management, Virtual Networking, Cloud Storage, Data Lakes, Network Security
Beginner · Course · 1 - 4 Weeks