• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Success

Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Popular Customer Success Courses and Certifications


  • J

    Johns Hopkins University

    The Data Science of Health Informatics

    Skills you'll gain: Health Informatics, Health Care, Medical Records, Health Information Management, Health Systems, Clinical Informatics, Electronic Medical Record System, Databases, Health Technology, Informatics, Healthcare Industry Knowledge, Clinical Data Management, Data Analysis, Data Quality, Interoperability, Big Data, Data Access, Query Languages, Data Integration, Data Science

    4.6 stars, 236 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.6 (236) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • I

    IIT Bombay

    Introduction to Business Management : Winning Externally

    Skills you'll gain: Customer Service, Advertising, Market Research, Branding, Value Propositions, Customer Relationship Building, Brand Management, Customer Relationship Management, Target Market, Marketing Communications, Logistics Management, Order Delivery, Business Marketing, Supply Chain, Logistics, Customer Analysis, Marketing, Marketing Strategies, Selling Techniques, Communication

    4.9 stars, 18 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.9 (18) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • C

    Coursera

    Agile Project: Product Prototype Touchpoint Analysis in Miro

    Skills you'll gain: Agile Product Development, Wireframing, Product Roadmaps, Journey Mapping, Agile Methodology, Customer experience improvement, Agile Project Management, Persona Development, Prototyping, Experience Design, User Story, Product Development, New Product Development, Customer Analysis, Product Strategy, Process Analysis

    4.6 stars, 93 reviews, Intermediate, Guided Project, Less Than 2 Hours

    ★ 4.6 (93) · Intermediate · Guided Project · Less Than 2 Hours

    Category: Free
    Free
  • T

    The Chinese University of Hong Kong

    Doing Business in China

    Skills you'll gain: Entrepreneurship, Peer Review, Market Opportunities, Business Planning, Innovation, Ideation, Consumer Behaviour, Initiative and Leadership, Marketing Psychology, Brand Management, Diversity Marketing, Strategic Thinking, Marketing Planning, Marketing Communications, Marketing, Business Strategy, Proposal Development, Business Strategies, Strategic Partnership, Competitive Intelligence

    4.8 stars, 683 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (683) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • I

    IBM

    Introduction to Program Management

    Skills you'll gain: Program Management, Project Management Office (PMO), Project Management Life Cycle, Project Management, Stakeholder Management, Project Management Institute (PMI) Methodology, Program Implementation, Stakeholder Engagement, Organizational Strategy, Team Management, Stakeholder Analysis, Coordinating, Leadership, Job Analysis

    4.7 stars, 127 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (127) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Columbia University

    First Principles of Computer Vision

    Skills you'll gain: Computer Vision, Image Quality, Image Analysis, Computer Graphics, 3D Modeling, Photography, Virtual Reality, Visualization (Computer Graphics), Medical Imaging, Artificial Neural Networks, Unsupervised Learning, Graph Theory, Dimensionality Reduction, Mathematical Modeling, Estimation, Machine Learning Algorithms, Color Theory, Algorithms, Automation Engineering, Electronic Components

    4.7 stars, 244 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.7 (244) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • S

    STARWEAVER

    Effective Service Innovation by Design in Hotel Management

    Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Organizational Change, Service Improvement, Culture Transformation, Process Mapping, Key Performance Indicators (KPIs), Journey Mapping, Customer Service, Hospitality Management, Hospitality, Guest Relations, Customer Analysis, Hotel And Restaurant Management, Hospitality and Food Services, Sustainable Business, Collaboration

    4.4 stars, 12 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.4 (12) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • S

    SAS

    SAS Advanced Programmer

    Skills you'll gain: SQL, SAS (Software), Case Studies, Database Management, Query Languages, Data Access, Database Management Systems, Data Processing, Data Presentation, Perl (Programming Language), Business, Statistical Programming, Data Wrangling, Data Integration, Data Structures, Data Management, Data Manipulation, Data Transformation, Code Reusability, Software Documentation

    4.8 stars, 410 reviews, Intermediate, Professional Certificate, 3 - 6 Months

    ★ 4.8 (410) · Intermediate · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
    Category: Build toward a degree
    Build toward a degree
  • I

    IBM

    Technical Support (IT) Case Studies and Capstone

    Skills you'll gain: Technical Support, Technical Support and Services, Hardware Troubleshooting, Cloud Computing, Cloud Management, Cloud Services, Cyber Attacks, Cybersecurity, Help Desk Support, System Support, Computer Security Awareness Training, End User Training and Support, Network Support, Cloud Storage, Network Troubleshooting, Computer Hardware, Customer Service, General Networking, Data Storage, Identity and Access Management

    4.8 stars, 186 reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.8 (186) · Intermediate · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    COVID19 Data Analysis Using Python

    Skills you'll gain: Data Preprocessing, Correlation Analysis, Seaborn, Data Cleansing, Data Wrangling, Data Processing, Data Visualization, Plot (Graphics), Statistical Analysis, Data Manipulation, Data Analysis, Exploratory Data Analysis, Data Integration, Statistics, Infectious Diseases, Python Programming

    4.5 stars, 2K reviews, Intermediate, Guided Project, Less Than 2 Hours

    ★ 4.5 (2K) · Intermediate · Guided Project · Less Than 2 Hours

  • S

    STARWEAVER

    Management Skills for New Managers

    Skills you'll gain: Team Motivation, Delegation Skills, Team Performance Management, Performance Management, Employee Performance Management, Diversity Awareness, Management Training And Development, Motivational Skills, Emotional Intelligence, People Management, Supervision, Team Building, Team Collaboration, Leadership Development, Leadership, Communication Strategies, Productivity, Collaboration, Cross-Functional Collaboration

    4.7 stars, 125 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (125) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • U

    University of Colorado Boulder

    Renewable Power and Electricity Systems

    Skills you'll gain: Energy and Utilities, Electric Power Systems, Electrical Power, Electrical Systems, Basic Electrical Systems, Electrical Equipment, Plant Operations and Management, Sustainable Technologies, Reliability, Capacity Planning, Market Opportunities, Market Dynamics, Capacity Management, Case Studies, Customer Demand Planning, Forecasting, Wholesaling, Demand Planning

    4.7 stars, 311 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.7 (311) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
1…909192…397

In summary, here are 10 of our most popular customer success courses

  • The Data Science of Health Informatics: Johns Hopkins University
  • Introduction to Business Management : Winning Externally: IIT Bombay
  • Agile Project: Product Prototype Touchpoint Analysis in Miro: Coursera
  • Doing Business in China: The Chinese University of Hong Kong
  • Introduction to Program Management: IBM
  • First Principles of Computer Vision: Columbia University
  • Effective Service Innovation by Design in Hotel Management: STARWEAVER
  • SAS Advanced Programmer: SAS
  • Technical Support (IT) Case Studies and Capstone: IBM
  • COVID19 Data Analysis Using Python: Coursera

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok