
Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
★ 4.6 (160) · Beginner · Specialization · 3 - 6 Months

Corporate Finance Institute
★ 4.8 (6) · Advanced · Course

Coursera
Skills you'll gain: Rapport Building, Selling Techniques, Customer Engagement, Relationship Building, Customer Relationship Building, Client Support, Relationship Management, Sales Support, Business Communication
Intermediate · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Customer Service, Customer Support, Multitasking, Workflow Management, Service Improvement, Customer Complaint Resolution, Customer experience improvement, Team Leadership, Organizational Skills, Greeting Customers, Stress Management, Performance Analysis, Interpersonal Communications, Customer and Client Support, Leadership Development, Performance Metric, Leadership, Customer Communications Management, Communication, Verbal Communication Skills
Mixed · Course · 1 - 3 Months

Skills you'll gain: Databases, Project Schedules, Project Management, Process Improvement and Optimization, User Accounts
★ 3.9 (19) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: User Accounts, ServiceNow, Help Desk Support, Triage, IT Service Management, User Provisioning, Service Management, Email Security, Change Control, Technical Support and Services, Health Informatics, Technical Communication, Technical Documentation, Service Level, Identity and Access Management, Health Technology, Technical Support, Healthcare Industry Knowledge, Cloud Security, Information Systems
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Due Diligence, Regulatory Compliance, Regulatory Requirements, Verification And Validation, Compliance Training, Law, Regulation, and Compliance, Compliance Management, Financial Regulation, Record Keeping, Financial Industry Regulatory Authorities, Continuous Monitoring
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Constructive Feedback, Customer Analysis, Customer Relationship Building, Dashboard Creation, Service Level, Dashboard, Service Level Agreement, Storytelling, Customer Service, Responsible AI
★ 4.7 (6) · Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Client Services, Customer Service, Customer and Client Support, Customer Complaint Resolution, Customer Relationship Building, Customer experience improvement, Customer Retention, Customer Success Management, Communication, Expectation Management, Customer Insights, Communication Strategies, Business Communication, Long Term Care, Business, Business Strategies
Mixed · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Microsoft Azure, Solution Architecture, Enterprise Architecture, AI Orchestration, Artificial Intelligence, Image Analysis, Computer Vision, AI Integrations, Software Documentation, Natural Language Processing, Unstructured Data, Model Training, Text Mining, Information Technology, Data Science, Data Analysis
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Emotional Intelligence, Professionalism, Client Services, Analytical Skills, Communication, Ethical Standards And Conduct, Relationship Building, Communication Strategies, Verbal Communication Skills, Growth Strategies
★ 5 (15) · Mixed · Course · 1 - 3 Months

CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Collaboration, Upselling, Telephone Skills, Conflict Management, Product Knowledge, Transaction Processing, Customer Engagement, Communication, Time Management
★ 4.6 (588) · Beginner · Professional Certificate · 3 - 6 Months
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