Retail courses can help you learn how products are sourced, priced, marketed, and delivered across different sales channels. You can build skills in merchandising, customer experience design, inventory planning, and analyzing performance data. Many courses introduce tools such as point-of-sale systems, analytics dashboards, and digital platforms that support managing retail operations and understanding consumer behavior.

University of Pennsylvania
Skills you'll gain: Human Capital, Employee Retention, Workforce Development, Employee Training, Talent Management, Digital Transformation, Organizational Strategy, Human Resources, Employee Engagement, Supply Chain Management, Human Resources Management and Planning, E-Commerce, Customer experience strategy (CX), Supply Chain, Brand Strategy, Analytics, Brand Management, Marketing Strategies, Customer Insights, Performance Management
Beginner · Specialization · 1 - 3 Months

CVS Health
Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Customer Service, Teamwork, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media
Beginner · Course · 1 - 3 Months

University of Pennsylvania
Skills you'll gain: Customer experience strategy (CX), Brand Strategy, Brand Management, Marketing Strategies, Customer Insights, Brand Loyalty, Global Marketing, Market Trend, Consumer Behaviour, Competitive Analysis, Business Strategy, Innovation, E-Commerce
Beginner · Course · 1 - 4 Weeks

Università Bocconi
Skills you'll gain: Annual Reports, Retail Store Operations, Brand Management, Marketing Communications, Digital Media Strategy, Case Studies, Global Marketing, Business Modeling, Business Strategy, E-Commerce, Market Trend, Product Development
Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Merchandising, Merchandise Displays, Inventory Management System, Retail Management, Consumer Behaviour, Visual Merchandising, Planogram, Retail Store Operations, Retail Sales, Marketing Psychology, Selling Techniques, Customer Insights, Analysis, Design
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Retail Management, Retail Store Operations, Merchandising, Revenue Management, Customer Analysis, Market Intelligence, Business Strategies, Competitive Analysis, Business Management, Organizational Strategy, Consumer Behaviour, Inventory Management System, Market Analysis, Case Studies, Market Share, Strategic Decision-Making, Sustainable Business, Intellectual Property, Financial Analysis, Geographic Information Systems
Beginner · Specialization · 1 - 3 Months

University of Pennsylvania
Skills you'll gain: Digital Transformation, Supply Chain Management, E-Commerce, Supply Chain, Analytics, Business Analytics, Business Technologies, Advanced Analytics, Descriptive Analytics, Customer Demand Planning, Customer experience strategy (CX), Predictive Analytics, Data-Driven Decision-Making
Beginner · Course · 1 - 4 Weeks

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Relationship Building, Customer Inquiries, Teamwork, Communication, Time Management
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Retail Management, Case Studies, Retail Store Operations, Competitive Analysis, Market Analysis, Strategic Planning, Market Intelligence, Business, Business Management, Organizational Strategy, Business Analysis, Analysis, Geographic Information Systems
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Analysis, Unsupervised Learning, Customer Insights, Marketing Analytics, Applied Machine Learning, Data Analysis, Web Analytics, Scikit Learn (Machine Learning Library), Retail Store Operations, Machine Learning, Histogram, Decision Tree Learning, Pandas (Python Package), Jupyter, Matplotlib
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Dataflow, Google Cloud Platform, Data Pipelines, Serverless Computing, Real Time Data, Cloud Infrastructure, Identity and Access Management, MLOps (Machine Learning Operations), Big Data, AI Personalization, Data Visualization Software, Data Integration, Cloud Security, Data Integrity, Performance Tuning, Looker (Software), Data Security, Tensorflow, Cloud Computing, Data Processing
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Cross Selling, Retail Sales, Product Demonstration, Upselling, Selling Techniques, Personalized Service, Sales Training, Sales Strategy, Customer experience improvement, Merchandising, Customer Service, Team Oriented, Customer Engagement, Customer Complaint Resolution
Intermediate · Course · 1 - 4 Weeks
Retail is the practice of selling goods to the public in order to earn a profit for yourself. Retail sales are usually made on a small scale to individuals for personal use, compared to wholesale sales that involve selling items in bulk for companies and organizations to use. Those who work as retailers are often in the middle of the supply chain, purchasing from a manufacturer or wholesaler to sell the goods to consumers. Retailers can sell goods through many outlets, including department stores, convenience stores, outlet stores, warehouses, discount stores, e-commerce websites, dealerships, and even their own homes. The practice has been around almost as long as humans have, though those who lived in Mesopotamia are thought to have created the first system that used money rather than simply trading goods. ‎
Learning about retail can help you as both a consumer and a professional. When you shop for goods for yourself, understanding how retail works can make you a more savvy shopper. Anyone who makes investments may also want to study retail to get a better understanding of which options are better than others. On a professional level, learning about retail can help set you up for a career in the field. If you already have a career in retail, learning more about it may help you explore advancements to positions in management, human resources, or marketing. And if you've ever dreamed of opening your own store or selling your own goods, learning about retail can help provide you with the skills and knowledge you need to get started. ‎
Retail careers typically involve working in stores and other outlets that sell goods, either at an entry-level position, like cashier or sales associate, or at a more advanced position, like a floor supervisor or store manager. You may also find yourself working at a corporate level for retail brands and companies with multiple locations. Other potential retail-related careers include becoming a buyer, a visual merchandiser, an advertising or marketing manager, a social media manager, a customer service representative, or a logistics specialist. You may even find that you want to work in a specific area within the retail industry using a combination of retail and other skills you possess. For example, if you're into fashion, you may work as a makeup artist or beauty consultant in a store that sells cosmetics or clothing. If you want to work in the medical field, you may become a pharmacy technician or pharmacist.‎
Online Retail courses offer a convenient and flexible way to enhance your knowledge or learn new Retail skills. Choose from a wide range of Retail courses offered by top universities and industry leaders tailored to various skill levels.‎
When looking to enhance your workforce's skills in Retail, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎