Did you know that knowledge workers spend up to 60% of their time on repetitive coordination tasks that automation could handle in seconds? This Short Course was created to help IT Support and Operations professionals automate operational processes end-to-end using Google Workspace Flows. By completing this course, you'll be able to build production-ready approval automations with SLA notifications, diagnose and fix bottlenecks in live flows, and demonstrate governance compliance to stakeholders—skills you can apply the very next day at work.

By the end of this course, you will be able to: - Apply Google Workspace Flow triggers and conditions to automate a multi-step document approval process with SLA notifications - Analyze exception paths and human-in-the-loop steps to resolve bottlenecks and reduce approval cycle time - Evaluate flow audit logs and version history to confirm governance compliance and measure adoption across departments This course is unique because it combines live flow-building in Google Workspace Flows with complementary automation using Apps Script and AppSheet, illustrating governance-aware workflow architectures with real governance and audit scenarios drawn from HR and Finance environments. To be successful in this course, you should have a background in Google Workspace administration and basic familiarity with conditional logic or workflow tools.