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Master TQM and Six Sigma: Build Quality, Reduce Errors

kurs ist nicht verfügbar in Deutsch (Deutschland)

Wir übersetzen es in weitere Sprachen.

Master TQM and Six Sigma: Build Quality, Reduce Errors

Dieser Kurs ist Teil von Spezialisierung „TQM Excellence: Lean Six Sigma & Quality Systems“

Dozent: EDUCBA

Bei enthalten

Mehr erfahren

5 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

12 Bewertungen

1 Woche zu vervollständigen

unter 10 Stunden pro Woche

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

5 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

12 Bewertungen

1 Woche zu vervollständigen

unter 10 Stunden pro Woche

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

Was Sie lernen werden

Analyze quality culture and apply customer-centric CRM strategies for excellence.
Implement QA systems, PPC techniques, and the PDCA cycle to optimize operations.
Apply Six Sigma tools and the DMAIC framework for sustainable process improvement.

Kompetenzen, die Sie erwerben

Kategorie: Customer Relationship Building
Kategorie: Quality Management
Kategorie: Quality Management Systems
Kategorie: Quality Assurance
Kategorie: Operational Excellence
Kategorie: Six Sigma Methodology
Kategorie: Production Process
Kategorie: Risk Analysis
Kategorie: Product Quality (QA/QC)
Kategorie: Process Optimization
Kategorie: Quality Assurance and Control
Kategorie: Continuous Improvement Process
Kategorie: Production Management
Kategorie: Process Improvement
Kategorie: Quality Improvement
Kategorie: Operational Efficiency
Kategorie: Customer Engagement
Kategorie: Customer experience improvement
Kategorie: Customer Relationship Management
Kategorie: Customer experience strategy (CX)

Wichtige Details

Zertifikat zur Vorlage

Zu Ihrem LinkedIn-Profil hinzufügen

Bewertungen

17 Aufgaben

Unterrichtet in Englisch

Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

Weitere Informationen zu Coursera für Unternehmen

Logos von Petrobras, TATA, Danone, Capgemini, P&G und L'Oreal

Erweitern Sie Ihre Fachkenntnisse

Dieser Kurs ist Teil der Spezialisierung Spezialisierung „TQM Excellence: Lean Six Sigma & Quality Systems“

Wenn Sie sich für diesen Kurs anmelden, werden Sie auch für diese Spezialisierung angemeldet.

Lernen Sie neue Konzepte von Branchenexperten
Gewinnen Sie ein Grundverständnis bestimmter Themen oder Tools
Erwerben Sie berufsrelevante Kompetenzen durch praktische Projekte
Erwerben Sie ein Berufszertifikat zur Vorlage

In diesem Kurs gibt es 5 Module

By the end of this course, learners will be able to analyze quality culture, apply customer-centric strategies, implement CRM practices, evaluate quality assurance systems, and apply Six Sigma methodologies to achieve operational excellence.

This course empowers professionals to decrease errors, increase profitability, and assure long-term quality by mastering the principles of Total Quality Management (TQM). Learners will explore how to build a quality-first culture, adopt customer-focused practices, and leverage CRM strategies to strengthen customer relationships. They will also gain hands-on understanding of the PDCA cycle, quality assurance processes, and production planning and control (PPC) techniques to optimize operations. Finally, the course integrates Six Sigma tools and the DMAIC framework to enable data-driven decisions and sustainable process improvements. What makes this course unique is its end-to-end approach, combining foundational quality culture with practical tools like CRM, PPC, and Six Sigma in one program. Designed for managers, quality specialists, and business leaders, this course provides actionable insights to align mission, vision, and strategy with customer satisfaction and operational efficiency.

Moduldetails

This module introduces the foundation of Total Quality Management (TQM) by focusing on the creation of a quality-first culture. Learners will explore the differences between quality culture and traditional culture, understand the importance of mission and vision, and recognize the role of core values in aligning employees with organizational goals. The module emphasizes how leadership and employee engagement shape sustainable quality practices.

Das ist alles enthalten

5 Videos3 Aufgaben

5 VideosInsgesamt 46 Minuten

Understanding quality culture11 Minuten
Quality Culture vs Traditional Culture7 Minuten
Implementation of quality culture11 Minuten
Establishing a mission and vision goal for the organization9 Minuten
Core values of a quality culture and it's significance8 Minuten

3 AufgabenInsgesamt 50 Minuten

Foundations of Quality Culture10 Minuten
Mission, Vision, and Core Values10 Minuten
Graded-Building a Quality-First Organization30 Minuten

This module highlights the critical role of customer-centricity in achieving organizational excellence. Learners will study evolving consumer dynamics, strategies to adopt customer-focused practices, and practical steps to overcome barriers in transformation. The module also introduces customer-centric innovation as a key differentiator in modern markets.

Das ist alles enthalten

10 Videos3 Aufgaben

10 VideosInsgesamt 90 Minuten

Customer Centric Approach Fundamentals8 Minuten
Evolving Consumer Dynamics8 Minuten
Being More Customer Focussed10 Minuten
Principles of Redefining Customer Relationship10 Minuten
Re-cap of previous notes9 Minuten
Barriers in successful transformation_part 019 Minuten
Barriers in successful transformation_part 026 Minuten
Customer Centric Innovation12 Minuten
Practical steps taken on journey_part 019 Minuten
Practical steps taken on journey_part 02_DLL logo9 Minuten

3 AufgabenInsgesamt 50 Minuten

Adopting a Customer-Centric Mindset10 Minuten
Overcoming Barriers and Driving Innovation10 Minuten
Graded-Customer-Centric Transformation30 Minuten

This module explores Customer Relationship Management (CRM) as a strategic tool to enhance customer satisfaction and loyalty. Learners will examine the essentials of CRM, understand customer expectations, analyze current challenges, and discover how to manage customer interactions effectively through strategies that create trust and long-term relationships.

Das ist alles enthalten

13 Videos3 Aufgaben

13 VideosInsgesamt 109 Minuten

Introduction and Highlights of CRM9 Minuten
10 things customer wish_part 0110 Minuten
10 things customer wish_part 027 Minuten
What goes wrong9 Minuten
Steps to avoid customer service failure_part 018 Minuten
Steps to avoid customer service failure_part 029 Minuten
What is CRM and why we need CRM_part 018 Minuten
What is CRM and why we need CRM_part 028 Minuten
Pareto's law7 Minuten
Current challenges in CRM_part 0110 Minuten
Current challenges in CRM_part 027 Minuten
Moments of truth_part 019 Minuten
Moments of truth_part 027 Minuten

3 AufgabenInsgesamt 50 Minuten

CRM Essentials and Customer Expectations10 Minuten
CRM Strategy and Current Challenges10 Minuten
Graded-Elevating Customer Relationship Management (CRM)30 Minuten

This module delves into the frameworks and methods of quality assurance (QA) and production planning and control (PPC). Learners will study the PDCA cycle, quality characteristics, risk identification, QA approaches, and PPC fundamentals. The module also covers advanced PPC operations such as routing, scheduling, dispatching, and follow-up to improve efficiency and reduce waste.

Das ist alles enthalten

25 Videos5 Aufgaben

25 VideosInsgesamt 181 Minuten

Introduction and Shewhart cycle_part015 Minuten
Introduction and Shewhart cycle_part026 Minuten
Definition of PDCA_part015 Minuten
Definition of PDCA_part025 Minuten
Quality characteristics_part018 Minuten
Quality characteristics_part029 Minuten
Impact of poor quality assurance8 Minuten
Identification of risk in QA process11 Minuten
QA-Criteria, Prevention and Inspection driven11 Minuten
Purpose of quality assurance_part016 Minuten
Purpose of quality assurance_part025 Minuten
Types of quality assurance_part016 Minuten
Types of quality assurance_part026 Minuten
PPC definition, importance and advantages_part019 Minuten
PPC definition, importance and advantages_part026 Minuten
Key requirements and Elements of PPC11 Minuten
Re-cap of PPC Management and Inventory planning8 Minuten
Steps involved in PPC-Routing and Scheduling_part019 Minuten
Steps involved in PPC-Routing and Scheduling_part027 Minuten
Steps involved in PPC-Dispatching and Follow-up_part015 Minuten
Steps involved in PPC-Dispatching and Follow-up_part027 Minuten
Aims, Objectives and Features of PPC_part0110 Minuten
Aims, Objectives and Features of PPC_part026 Minuten
Advantages of PPC Management_part017 Minuten
Advantages of PPC Management_part026 Minuten

5 AufgabenInsgesamt 70 Minuten

PDCA and Quality Characteristics10 Minuten
Managing Risks and Assurance Methods10 Minuten
Fundamentals of PPC10 Minuten
Advanced PPC Operations10 Minuten
Graded-Quality Assurance and Production Planning30 Minuten

This module integrates Six Sigma into TQM practices to help organizations reduce errors and achieve operational excellence. Learners will understand the synergy between TQM and Six Sigma, explore the DMAIC methodology, and apply Six Sigma tools to drive data-driven decision-making and long-term improvement.