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In diesem Kurs gibt es 4 Module
By the end of this course, learners will be able to define quality concepts, analyze quality costs, evaluate philosophies of pioneers like Deming, Juran, and Crosby, apply TQM principles, and implement customer-focused strategies. They will also be equipped to design quality councils, foster employee involvement, build supplier partnerships, and use statistical tools for continuous improvement.
This course offers a comprehensive pathway to mastering Total Quality Management (TQM) by blending theory with practical applications. Learners will benefit from structured insights into the evolution of quality philosophies, measurable tools such as Taguchi’s Loss Function, and real-world frameworks like the Toyota Way and PDCA cycle. With a strong focus on customer satisfaction and employee engagement, the course uniquely emphasizes how organizations can achieve sustainable quality excellence.
Designed for professionals, students, and managers across industries, this course empowers participants to lead quality initiatives, reduce costs, improve processes, and drive organizational growth in both manufacturing and service sectors.
This module introduces the essential principles of quality and its role across industries. Learners explore the meaning of quality, its dimensions, and the fundamentals of planning. The module also examines quality costs, emphasizing the value of prevention and the impact of internal and external failures on organizational performance.
Das ist alles enthalten
5 Videos3 Aufgaben
Infos zu Modulinhalt anzeigen
5 Videos•Insgesamt 46 Minuten
Introduction to Quality•9 Minuten
Dimensions of Quality•10 Minuten
Quality Planning•10 Minuten
Quality Costs•8 Minuten
Continuation of Quality Costs•8 Minuten
3 Aufgaben•Insgesamt 50 Minuten
Graded-Fundamentals of Quality•30 Minuten
Introduction to Quality Concepts•10 Minuten
Managing Quality Costs•10 Minuten
Quality Philosophies & Pioneers
Modul 2•2 Stunden abzuschließen
Moduldetails
This module highlights the contributions of quality pioneers such as Deming, Juran, and Crosby. Learners evaluate Deming’s principles, theory of knowledge, and focus on reducing variation. Juran’s Trilogy and Crosby’s philosophy of “quality is free” are explored, alongside critical perspectives on Taguchi’s methods.
Das ist alles enthalten
10 Videos3 Aufgaben
Infos zu Modulinhalt anzeigen
10 Videos•Insgesamt 99 Minuten
Quality Philosophies•12 Minuten
Deming Philosophy•10 Minuten
Continuation of Deming Philosophy•8 Minuten
Theory of Knowledge•8 Minuten
DemingPhilosophy-3&JuranTrilogy-1•8 Minuten
DemingPhilosophy-3&JuranTrilogy-2•8 Minuten
DemingPhilosophy-3•12 Minuten
Juran Trilogy•10 Minuten
Jurantrilogy-2•10 Minuten
Philip Crosby and Taguchi Loss Function-1•12 Minuten
3 Aufgaben•Insgesamt 50 Minuten
Graded-Quality Philosophies & Pioneers•30 Minuten
Deming’s Philosophy•10 Minuten
Juran & Crosby Contributions•10 Minuten
TQM Principles & Applications
Modul 3•2 Stunden abzuschließen
Moduldetails
This module examines the foundational principles and practical applications of Total Quality Management (TQM). Learners study Taguchi’s Loss Function, explore its criticisms, and understand the scope of TQM. The role of leadership, quality councils, and continuous improvement models such as PDCA are analyzed to support successful TQM implementation.
Das ist alles enthalten
8 Videos4 Aufgaben
Infos zu Modulinhalt anzeigen
8 Videos•Insgesamt 62 Minuten
Taguchi Loss Function-2•10 Minuten
Taguchi Loss Function-3•9 Minuten
Taguchi Loss Function Criticism•4 Minuten
Intro, Definition and Scope of TQM Activity_PART 01•7 Minuten
Intro, Definition and Scope of TQM Activity_PART 02•6 Minuten
Concepts - Leadership•12 Minuten
Implementation Process and Functions of Quality Council_PART 01•9 Minuten
Implementation Process and Functions of Quality Council_PART 02•6 Minuten
4 Aufgaben•Insgesamt 60 Minuten
Graded-TQM Principles & Applications •30 Minuten
Taguchi’s Loss Function•10 Minuten
Scope & Leadership in TQM•10 Minuten
Quality Council Implementation•10 Minuten
Customer Focus in TQM
Modul 4•6 Stunden abzuschließen
Moduldetails
This module emphasizes customer-centered approaches and employee involvement in TQM. Learners examine methods of measuring satisfaction, handling feedback and complaints, and fostering engagement. The role of supplier partnerships, Toyota’s TQM model, and statistical process control are also explored to ensure sustainable quality outcomes.
Das ist alles enthalten
29 Videos6 Aufgaben
Infos zu Modulinhalt anzeigen
29 Videos•Insgesamt 228 Minuten
Customer Satisfaction-1•10 Minuten
Customer Satisfaction-2 (Complaints)•11 Minuten
Customer Satisfaction-3•10 Minuten
Customer Satisfaction-4_part 01•6 Minuten
Customer Satisfaction-4_part 02•8 Minuten
EmployeeInvolvement-1_part01•6 Minuten
EmployeeInvolvement-1_part02•8 Minuten
EmployeeInvolvement-2_part02•8 Minuten
EmployeeInvolvement-3_part01•5 Minuten
EmployeeInvolvement-3_part02•9 Minuten
EmployeeInvolvement-4•9 Minuten
EmployeeInvolvement-5_part01•7 Minuten
EmployeeInvolvement-5_part02•7 Minuten
Continuous Process Improvement-1_part01•6 Minuten
Continuous Process Improvement-1_part02•7 Minuten
Continuous Process Improvement-2 (Models)•11 Minuten
Continuous Process Improvement-3 (Models BPR and 5S)•11 Minuten
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