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Mistakes to Avoid When Resolving Conflict

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Mistakes to Avoid When Resolving Conflict

Dieser Kurs ist Teil von Spezialisierung „Navigating Difficult Conversations“

Dozent: Madecraft

Bei enthalten

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3 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

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In Ihrem eigenen Lerntempo lernen

3 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

3 Stunden zu vervollständigen

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

Was Sie lernen werden

Recognize and avoid the most common listening mistakes that derail conflict resolution.
Manage your emotional responses to stay focused and constructive during difficult exchanges.
Apply inclusive, open-minded strategies to reach resolutions that hold up over time.

Kompetenzen, die Sie erwerben

Kategorie: Open Mindset
Kategorie: Conflict Management
Kategorie: Brainstorming
Kategorie: Active Listening
Kategorie: Cultural Sensitivity
Kategorie: Communication
Kategorie: Empathy
Kategorie: Intercultural Competence
Kategorie: Emotional Intelligence
Kategorie: Diversity Awareness
Kategorie: Self-Awareness
Kategorie: Overcoming Obstacles
Kategorie: Communication Strategies
Kategorie: Assertiveness
Kategorie: Problem Solving
Kategorie: Verification And Validation
Kategorie: De-escalation Techniques
Kategorie: Interpersonal Communications

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Dieser Kurs ist Teil der Spezialisierung Spezialisierung „Navigating Difficult Conversations“

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In diesem Kurs gibt es 3 Module

Conflict is inevitable in all parts of life. When it’s time to resolve those conflicts, it’s important to be equipped with the best tools and tactics.

In this course from conflict expert Lynne Hurdle, you'll learn how to avoid common mistakes when resolving conflict. you'll discover how to listen effectively, avoid judgment, how to respond appropriately, and how to overcome common obstacles. you'll also learn how to avoid making assumptions, the danger of not speaking up for yourself, and what happens when you try to force things forward with the unfortunate language choices. By eliminating these common mistakes you'll be more easily able to tame the stress and chaos that conflict creates in both business and personal life.

Moduldetails

Your listening habits work fine under normal conditions, but when conflict enters the room, four deeply ingrained patterns quietly take over and block the understanding that resolution requires. In this module, you will identify the assumptions, interruptions, judgments, and tone reactions that most often derail conflict conversations and apply targeted strategies to replace each one, so you can stay genuinely present and move difficult conversations toward real understanding.

Das ist alles enthalten

5 Videos1 Lektüre1 Aufgabe1 Diskussionsthema

5 VideosInsgesamt 16 Minuten

Resolve Conflict With Confidence2 Minuten
Making Assumptions3 Minuten
Interrupting Others4 Minuten
Judging People and Ideas4 Minuten
Tone Policing4 Minuten

1 LektüreInsgesamt 10 Minuten

Why Your Brain Judges -- and What to Do About It in Conflict10 Minuten

1 AufgabeInsgesamt 15 Minuten

Listening is A Lot Harder Than You Think15 Minuten

1 DiskussionsthemaInsgesamt 10 Minuten

Are You Keeping the Peace or Avoiding the Problem?10 Minuten

Even when you are genuinely committed to resolving a conflict, the way you respond in the moment can quietly undo that commitment. In this module, you'll identify five common responding mistakes -- from getting pulled off course by your own thoughts to caving when you should stand firm -- and build a more intentional approach so your responses actively move conflict toward resolution instead of away from it.

Das ist alles enthalten

5 Videos3 Lektüren1 Aufgabe

5 VideosInsgesamt 12 Minuten

Getting Diverted3 Minuten
Name-calling2 Minuten
Jumping to Solutions3 Minuten
Aggressive Statements2 Minuten
Giving in Too Much2 Minuten

3 LektürenInsgesamt 30 Minuten

Words That Wound: The Hidden Cost of Put-Down Language in Conflict10 Minuten
Finding Your Assertive Voice: Why How You Say It Determines Whether You Get Heard10 Minuten
Passivity Is Not Peace: Why Standing Up Is an Act of Respect10 Minuten

1 AufgabeInsgesamt 15 Minuten

Responding Is Easier Said Than Done15 Minuten

Getting to a resolution feels like the finish line -- but the final stage of conflict is where some of the most costly and overlooked mistakes happen. In this module, you'll identify four resolution-stage mistakes that keep agreements from sticking and apply strategies for creating the psychological safety, cultural awareness, and open-mindedness needed to turn a surface-level settlement into something that genuinely lasts.

Das ist alles enthalten

5 Videos2 Lektüren2 Aufgaben2 Diskussionsthemen

5 VideosInsgesamt 12 Minuten

Shutting Down Ideas2 Minuten
Leaving Out Culture3 Minuten
"We've Always Done it This Way"2 Minuten
Settling Too Soon3 Minuten
Your Path Forward 2 Minuten

2 LektürenInsgesamt 20 Minuten

Culture Is Always in the Room: Why Conflict Resolution Cannot Afford to Ignore It10 Minuten
Why the Same Conflict Keeps Coming Back and What Open-Mindedness Actually Does About It10 Minuten