What jobs can I get with IT support specialist skills?

Qualify for in-demand job titles: <text variant="body1">· Entry-level IT Support Specialist or IT Support Professional <text variant="body1">· Help Desk Technician <text variant="body1">· Technical support specialist <text variant="body1">· Network Support Specialist <text variant="body1">· Systems Administrator

Will I be able to complete this course online?

This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.

How long does it take to complete the professional certificate?

It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.

What will I get if I subscribe to this Certificate?

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

The Microsoft 365 Ecosystem

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kurs ist nicht verfügbar in Deutsch (Deutschland)

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The Microsoft 365 Ecosystem

Dieser Kurs ist Teil mehrerer Programme.

Unterrichtet in Deutsch (KI-Synchronisation)

Dozent: Microsoft

15.966 bereits angemeldet

Bei enthalten

Mehr erfahren

Fragen Sie Coursera

4 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

145 Bewertungen

Stufe Anfänger

Empfohlene Erfahrung

Flexibler Zeitplan

2 Wochen bei 10 Stunden eine Woche

In Ihrem eigenen Lerntempo lernen

93%

Den meisten Lernenden hat dieser Kurs gefallen

4 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

145 Bewertungen

Stufe Anfänger

Empfohlene Erfahrung

Flexibler Zeitplan

2 Wochen bei 10 Stunden eine Woche

In Ihrem eigenen Lerntempo lernen

93%

Den meisten Lernenden hat dieser Kurs gefallen

Was Sie lernen werden

Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.
Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.
Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Kompetenzen, die Sie erwerben

Kategorie: Automation
Kategorie: Security Controls
Kategorie: Endpoint Security
Kategorie: Business Process Automation
Kategorie: Data Security

Werkzeuge, die Sie lernen werden

Kategorie: Collaborative Software
Kategorie: Microsoft PowerPoint
Kategorie: Microsoft Outlook
Kategorie: Microsoft Office
Kategorie: Microsoft Excel
Kategorie: Microsoft Teams
Kategorie: Productivity Software
Kategorie: Microsoft 365
Kategorie: Microsoft Word

Wichtige Details

Zertifikat zur Vorlage

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Bewertungen

20 Aufgaben

Unterrichtet in Deutsch (KI-Synchronisation)

Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

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Gewinnen Sie ein Grundverständnis bestimmter Themen oder Tools
Erwerben Sie berufsrelevante Kompetenzen durch praktische Projekte
Erwerben Sie ein Berufszertifikat von Microsoft zur Vorlage

In diesem Kurs gibt es 4 Module

In this course, you'll explore Microsoft 365's Ecosystem, including Office applications, collaboration tools, and cloud-based services. You’ll analyze how Microsoft 365 applications seamlessly integrate to enhance business productivity and security, ensuring a comprehensive understanding of their interconnected roles. Take this opportunity to delve into Microsoft 365's automation tools, and discover how to utilize them to streamline workflows and boost overall efficiency.

After completing this course, you’ll be able to: • Explain the components and services within Microsoft 365, including Office applications, collaboration tools, and cloud-based services. • Explain the integration between Microsoft 365 applications and their role in business productivity and security. • Describe M365 tools available for automation. This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification. This course is for beginners, but you should have a basic familiarity with using and navigating a Windows or macOS environment and a fundamental understanding of computer software applications. As you'll be directed to install the Microsoft 365 Personal package, your computer must meet certain hardware specifications to run the associated applications properly: For PC: • Windows 10 or 11 • 1.6 GHz or faster, 2-core processor or higher. • 4GB RAM • 4GB of available hard disk space • DirectX 10 graphics card • 1280 x 768 screen resolution or higher For Mac: • The three most recent versions of macOS • Intel processor or Apple Silicon chip • 4GB RAM • 10 GB of available disk space, HFS+ hard disk format (also known as macOS Extended) or APFS. • 1280 x 768 screen resolution or higher

In this module, you will explore the core components of the Microsoft 365 ecosystem, including Office applications, collaboration tools, and cloud services. You will learn how tools such as Word, Excel, PowerPoint, Teams, Outlook, OneDrive, and SharePoint function and integrate to support productivity and communication. By the end of this module, you will be able to describe how cloud-based services enhance data management and streamline collaboration in business environments.

Das ist alles enthalten

13 Videos15 Lektüren4 Aufgaben

13 VideosInsgesamt 72 Minuten

Course introduction: The Microsoft 365 ecosystem5 Minuten
Introduction to Office 3657 Minuten
Word processing using Microsoft Word5 Minuten
Introduction to Microsoft Excel5 Minuten
Introduction to Microsoft Powerpoint4 Minuten
Introduction to collaboration and team work5 Minuten
Introduction to Microsoft Teams6 Minuten
Introduction to Microsoft Outlook5 Minuten
Office 365 Cloud Apps, features and services6 Minuten
Files in the cloud: Onedrive5 Minuten
Introduction to Microsoft Sharepoint6 Minuten
Microsoft To Do: Cloud based task management7 Minuten
Module summary: Introduction to Microsoft 365 components and services6 Minuten

15 LektürenInsgesamt 197 Minuten

Course syllabus: The Microsoft 365 ecosystem5 Minuten
Set up your M3657 Minuten
Major Office 365 Apps and their usage5 Minuten
Microsoft Word: Tips, tricks and troubleshooting5 Minuten
Microsoft Excel: Tips, tricks and troubleshooting9 Minuten
Microsoft Powerpoint: Tips, tricks and troubleshooting10 Minuten
Activity: Data processing using Microsoft Excel45 Minuten
Collaboration in Office 365 Apps6 Minuten
Microsoft Teams: Tips, tricks and troubleshooting15 Minuten
Microsoft Outlook: Tips, tricks and troubleshooting8 Minuten
Activity: Create signature and auto responses in Microsoft Outlook30 Minuten
Desktop versus Cloud7 Minuten
OneDrive tips and tricks10 Minuten
Activity: Share and collaborate on files with OneDrive30 Minuten
Additional resources: Password managers5 Minuten

4 AufgabenInsgesamt 75 Minuten

Module quiz: Introduction to Microsoft 365 components and services30 Minuten
Knowledge check: Overview of Office Applications in M36515 Minuten
Knowledge check: Understanding collaboration tools within M36515 Minuten
Knowledge check: M365 and the Cloud15 Minuten

This module focuses on how Microsoft 365 applications integrate with each other and with third-party tools to improve workflow efficiency. You will examine how integration supports communication, scheduling, and task management, while also exploring the role of digital platforms in enhancing business productivity. By the end, you will be able to explain integration principles and apply them to optimize business operations.

Das ist alles enthalten

12 Videos7 Lektüren7 Aufgaben

12 VideosInsgesamt 67 Minuten

Introduction to application integration5 Minuten
Integrating Microsoft Office with other Office applications7 Minuten
Integrating Microsoft To Do with Outlook and Calendar5 Minuten
Introduction to business productivity6 Minuten
Introduction to Microsoft OneNote6 Minuten
Introduction to Calendar and Events6 Minuten
Conducting meetings with Microsoft Teams6 Minuten
Introduction to digital platforms5 Minuten
Benefits of digital platforms for business and individuals5 Minuten
Introduction to Microsoft Dynamics 3656 Minuten
Digital platforms security6 Minuten
Module summary: Integration and business productivity6 Minuten

7 LektürenInsgesamt 56 Minuten

Integrating Microsoft Office with third-party applications15 Minuten
Application integration: challenges and solutions8 Minuten
Business productivity: Best practices6 Minuten
Calendar: Troubleshooting and tips and tricks6 Minuten
Various types of digital platforms6 Minuten
Digital platforms best practices10 Minuten
Additional resources: Integration and business productivity5 Minuten

7 AufgabenInsgesamt 135 Minuten

Module quiz: Integration and business productivity30 Minuten
Activity: Insert and update Excel data in PowerPoint20 Minuten
Knowledge check: Application integration15 Minuten
Activity: Create and manage events using Calendar20 Minuten
Knowledge check: Business productivity15 Minuten
Activity: Audit digital platforms for a business scenario20 Minuten
Knowledge check: Benefits of digital platforms15 Minuten

In this module, you will explore security and automation within Microsoft 365, focusing on protecting data and improving operational efficiency. You will learn about security features such as endpoint protection, data loss prevention, and multi-factor authentication, along with common threats and vulnerabilities. Additionally, you will examine how automation tools like Power Automate and Office Scripts streamline workflows and enhance productivity.

Das ist alles enthalten

11 Videos8 Lektüren6 Aufgaben

11 VideosInsgesamt 68 Minuten

M365 advanced protection7 Minuten
Data loss and data leak prevention in M3656 Minuten
Multi-factor authentication features in M3656 Minuten
Understanding endpoint security7 Minuten
Introduction to ransomware6 Minuten
Windows security features7 Minuten
Introduction to workflow and automation7 Minuten
Introduction to Power Automate6 Minuten
Automating Microsoft Excel with Office Scripts5 Minuten
Automation with Microsoft Dynamics 3656 Minuten
Module summary: Security and automation6 Minuten

8 LektürenInsgesamt 68 Minuten

M365 security: Features and best practices9 Minuten
Microsoft Azure Active Directory name change10 Minuten
Azure Information Protection P17 Minuten
Endpoint protection in Microsoft 36510 Minuten
Common threats and vulnerabilities9 Minuten
How automation can help the business10 Minuten
Creating Office Scripts8 Minuten
Additional resources: Security and automation5 Minuten

6 AufgabenInsgesamt 119 Minuten

Module quiz: Security and automation30 Minuten
Activity: Setup multi-factor authentication in M36520 Minuten
Knowledge check: Security features within M36518 Minuten
Activity: Run a security scan using Defender10 Minuten
Knowledge check: System security21 Minuten
Activity: Send weekly email reminders based on spreadsheet data using Office Scripts20 Minuten

In this module, you will apply your understanding of Microsoft 365 by analyzing business needs and recommending appropriate tools, services, and security features. You will evaluate how Microsoft 365 applications support collaboration, productivity, and data protection, and use this knowledge to create practical, real-world recommendations aligned with organizational requirements.

Das ist alles enthalten

2 Videos3 Lektüren3 Aufgaben1 Diskussionsthema1 Plug-in

2 VideosInsgesamt 10 Minuten

Course Wrap up: The Microsoft 365 Ecosystem7 Minuten
Congratulations4 Minuten

3 LektürenInsgesamt 20 Minuten

About the final project and assessment5 Minuten
Exemplar file10 Minuten
Next steps5 Minuten

3 AufgabenInsgesamt 160 Minuten

Self-review: Service recommendation for a commercial entity30 Minuten
Course quiz: The Microsoft 365 Ecosystem90 Minuten
Activity: Service recommendation for a commercial entity40 Minuten

1 DiskussionsthemaInsgesamt 10 Minuten

Reflect on learning10 Minuten

1 Plug-inInsgesamt 10 Minuten

Exemplar: Service recommendation for a commercial entity10 Minuten

Erwerben Sie ein Karrierezertifikat.

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Dozent

Lehrkraftbewertungen

(30 Bewertungen)

Microsoft

345 Kurse2.628.036 Lernende

von

Microsoft

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Warum entscheiden sich Menschen für Coursera für ihre Karriere?

Felipe M.

Lernender seit 2018

„Es ist eine großartige Erfahrung, in meinem eigenen Tempo zu lernen. Ich kann lernen, wenn ich Zeit und Nerven dazu habe.“

Jennifer J.

Lernender seit 2020

„Bei einem spannenden neuen Projekt konnte ich die neuen Kenntnisse und Kompetenzen aus den Kursen direkt bei der Arbeit anwenden.“

Larry W.

Lernender seit 2021

„Wenn mir Kurse zu Themen fehlen, die meine Universität nicht anbietet, ist Coursera mit die beste Alternative.“

Chaitanya A.

„Man lernt nicht nur, um bei der Arbeit besser zu werden. Es geht noch um viel mehr. Bei Coursera kann ich ohne Grenzen lernen.“

Bewertungen von Lernenden

5 stars
81,50 %
4 stars
10,27 %
3 stars
4,10 %
2 stars
0,68 %
1 star
3,42 %

Zeigt 3 von 145 an

Geprüft am 18. Jan. 2025

It was a great course on MS 365 and thank you all Microsoft Team and the instructor❤️

Geprüft am 20. Juli 2025

There was useful content in this lesson, which was great, but it was more theoretical than practical. It should have been more hands-on.

Geprüft am 19. Jan. 2025

That course is very interesting as a formation, be ready to receive a lot of information !

Weitere Bewertungen anzeigen

Häufig gestellte Fragen

This program is for you:

· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.

· If you want to switch or start a career in the field of Information Technology (IT).

· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.

This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.

An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).

This certificate demonstrates your job readiness and can be shared with your professional network.

Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:

· Proficiency in system analysis and maintenance.

· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.

· Practice in establishing robust security protocols.

· Expertise in diagnostics and troubleshooting.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.