What is the main benefit of a Professional Certificate?

Whether you’re looking to start a new career or change your current one, Professional Certificates help you become job ready. Apply your new skills on hands-on projects that showcase your expertise to potential employers and earn a career credential to kickstart your new career.

How long does it take to complete the Professional Certificate?

It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.

Is this course really 100% online? Do I need to attend any classes in person?

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

Can I just enroll in a single course?

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.

Microsoft IT Support Specialist (berufsbezogenes Zertifikat)

Launch your career as an IT support specialist.

Build job-ready skills – and must-have AI skills – for an in-demand career. Earn a credential from Microsoft. No prior experience required.

Unterrichtet in Deutsch (KI-Synchronisation)

Dozent: Microsoft

78.317 bereits angemeldet

Bei Mehr erfahren enthalten

6-teilige Kursreihe

Erwerben Sie eine Karrierereferenz, die Ihre Qualifikation belegt

aus 1,633 Bewertungen von Kursen in diesem Programm

Stufe Anfänger

Empfohlene Erfahrung

3 months to complete

unter 10 Stunden pro Woche

6-teilige Kursreihe

Erwerben Sie eine Karrierereferenz, die Ihre Qualifikation belegt

aus 1,633 Bewertungen von Kursen in diesem Programm

Stufe Anfänger

Empfohlene Erfahrung

3 months to complete

unter 10 Stunden pro Woche

Was Sie lernen werden

Gain skills to succeed in Information technology systems analysis and maintenance.
Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT scenarios.
Demonstrate a holistic understanding of IT support, combining hardware, software, networking, and security concepts in problem-solving.
Learn to adapt diagnostic skills to diverse IT issues within a practical business scenario.

Kompetenzen, die Sie erwerben

Kategorie: Cloud Computing
Kategorie: Authorization (Computing)
Kategorie: Computing Platforms
Kategorie: Authentications
Kategorie: Problem Management
Kategorie: Computer Networking
Kategorie: General Networking
Kategorie: Enterprise Application Management
Kategorie: Systems Administration
Kategorie: Generative Model Architectures
Kategorie: Security Controls
Kategorie: Hybrid Cloud Computing
Kategorie: Cloud Services
Kategorie: Computer Hardware
Kategorie: Network Protocols
Kategorie: Hardening
Kategorie: Hardware Architecture

Werkzeuge, die Sie lernen werden

Kategorie: Firewall
Kategorie: Microsoft Power Automate/Flow
Kategorie: Microsoft Teams

Wichtige Details

Zertifikat zur Vorlage

Zu Ihrem LinkedIn-Profil hinzufügen

Unterrichtet in Deutsch (KI-Synchronisation)

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

Weitere Informationen zu Coursera für Unternehmen

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Berufsbezogenes Zertifikat – 6 Kursreihen

Organizations rely on IT support professionals to drive the development and maintenance of various technological systems. Prepare for a new career in this high-demand field with professional training from Microsoft, one of the largest technology companies in the world. The role of an IT support professional includes handling computer systems, networks, and software applications. With 60% of Fortune 500 companies using Microsoft 365 to empower their workforce, developing IT support skills is essential in this field. ¹

Through a mix of videos, assessments, and hands-on activities, you’ll develop a strong foundation in IT support fundamentals, networking, software, hardware and data backup, cybersecurity, Microsoft 365 ecosystem, and Troubleshooting Diagnostics. You'll also have the option to learn how generative AI tools and techniques are used in IT Support.

When you graduate, you’ll have tangible examples to talk about in job interviews, and you’ll also be prepared to take the Exam MS-900: Microsoft 365 Fundamentals.

¹Microsoft solutions boost productivity of Fortune 500 frontline workers with next-generation AI. (2023, August 10).

Übungsprojekt

This program has been uniquely mapped to key job skills required in IT support specialist roles.

In each course, you’ll be able to consolidate what you have learned by completing a project that simulates real-world IT support specialist scenarios. You’ll also complete a final capstone project where you’ll work through the process of solving a fictional IT-related business problem as an IT support specialist.

The project will include practicing on:

A real-world scenario focused on system maintenance and upgrading, network connectivity, software selection, and set-up, as well as security considerations.
A real-world capstone project that enables you to demonstrate your IT support specialist skills.

Based on this information you will:

Examine the output of several diagnostic tools.
Document an upgrade recommendation that also takes the business use of the system into account.
Use multiple diagnostic outputs to assess and diagnose typical IT issues and recommend a solution.

Introduction to Computers

KURS 1, 17 Stunden

Was Sie lernen werden

Identify key computer components including CPU, memory, storage, and peripherals
Explain how operating systems manage processes, memory, and hardware interactions
Describe enterprise systems including servers, storage, and computing environments
Understand how security, hardware, and software work together in IT systems

Kompetenzen, die Sie erwerben

Kategorie: Computer Hardware

Kategorie: System Software

Kategorie: Business Software

Kategorie: Security Controls

Kategorie: Cloud Computing

Kategorie: Servers

Kategorie: Operating Systems

Kategorie: Computer Architecture

Kategorie: IT Infrastructure

Kategorie: Data Storage Technologies

Kategorie: Enterprise Application Management

Kategorie: Systems Administration

Kategorie: OS Process Management

Kategorie: Generative AI

Kategorie: Hardware Architecture

Kategorie: Cybersecurity

Kategorie: Hybrid Cloud Computing

Kategorie: Computer Systems

Kategorie: Generative Model Architectures

Kategorie: Patch Management

Introduction to Secure Networking

KURS 2, 23 Stunden

Was Sie lernen werden

Explain networking fundamentals including TCP/IP, OSI models, and IP addressing
Describe network infrastructure, devices, and communication models
Understand network security concepts including firewalls and authentication
Identify cloud networking concepts including Azure services and virtualization

Kompetenzen, die Sie erwerben

Kategorie: Network Security

Kategorie: Firewall

Kategorie: Computer Networking

Kategorie: Network Protocols

Kategorie: OSI Models

Kategorie: TCP/IP

Kategorie: General Networking

Kategorie: Virtualization

Kategorie: Network Architecture

Kategorie: Authorization (Computing)

Kategorie: Network Planning And Design

Kategorie: Networking Hardware

Kategorie: Network Infrastructure

Kategorie: Security Controls

Kategorie: Authentications

Kategorie: Identity and Access Management

Kategorie: Threat Detection

Kategorie: Network Monitoring

Kategorie: Virtual Networking

Kategorie: Cloud Services

Essential Aspects of Software, Hardware, and Data Backup

KURS 3, 16 Stunden

Was Sie lernen werden

Implement secure software configurations and access control practices
Apply hardware security concepts including encryption and physical protection
Describe data storage, compression, and processing techniques
Develop effective data backup and recovery strategies

Kompetenzen, die Sie erwerben

Kategorie: Disaster Recovery

Kategorie: Data Storage Technologies

Kategorie: Data Security

Kategorie: Role-Based Access Control (RBAC)

Kategorie: Data Storage

Kategorie: Computer Hardware

Kategorie: Software Installation

Kategorie: Identity and Access Management

Kategorie: Data Management

Kategorie: Authorization (Computing)

Kategorie: Hardening

Kategorie: Information Systems Security

Kategorie: Endpoint Security

Kategorie: Application Security

Kategorie: Information Assurance

Kategorie: Infrastructure Security

Kategorie: Security Controls

Kategorie: System Configuration

Kategorie: Enterprise Security

Cybersecurity and Privacy

KURS 4, 17 Stunden

Was Sie lernen werden

Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.
Learn how to secure digital communications, optimize network performance, and understand how VPNs work.
Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Kompetenzen, die Sie erwerben

Kategorie: Encryption

Kategorie: Network Security

Kategorie: Multi-Factor Authentication

Kategorie: Cloud Computing

Kategorie: Virtual Private Networks (VPN)

Kategorie: Cybersecurity

Kategorie: Application Security

Kategorie: Cyber Security Policies

Kategorie: Data Security

Kategorie: Server Side

Kategorie: Information Privacy

Kategorie: Servers

Kategorie: Network Administration

Kategorie: Cloud Computing Architecture

Kategorie: Computing Platforms

Kategorie: Network Performance Management

Kategorie: Remote Access Systems

Kategorie: Information Systems Security

Kategorie: Security Controls

Kategorie: Authentications

The Microsoft 365 Ecosystem

KURS 5, 18 Stunden

Was Sie lernen werden

Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.
Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.
Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Kompetenzen, die Sie erwerben

Kategorie: Data Loss Prevention

Kategorie: Microsoft Excel

Kategorie: Microsoft Teams

Kategorie: Microsoft PowerPoint

Kategorie: Microsoft Outlook

Kategorie: Endpoint Security

Kategorie: Microsoft Power Automate/Flow

Kategorie: Microsoft 365

Kategorie: Microsoft Windows

Kategorie: Microsoft Office

Kategorie: Collaborative Software

Kategorie: Cloud Services

Kategorie: Cloud Computing

Kategorie: Microsoft Power Platform

Kategorie: Data Security

Kategorie: Cloud-Based Integration

Kategorie: Security Software

Kategorie: Business Technologies

Kategorie: Productivity Software

Kategorie: Cloud Storage

Technical Diagnostics and Troubleshooting Techniques

KURS 6, 20 Stunden

Was Sie lernen werden

Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems
Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments
Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Kompetenzen, die Sie erwerben

Kategorie: Network Troubleshooting

Kategorie: Hardware Troubleshooting

Kategorie: Network Performance Management

Kategorie: Network Monitoring

Kategorie: Generative AI

Kategorie: Problem Management

Kategorie: Mac OS

Kategorie: Computer Hardware

Kategorie: Technical Support

Kategorie: Microsoft Windows

Kategorie: System Monitoring

Kategorie: Technical Documentation

Kategorie: Technical Communication

Kategorie: Debugging

Kategorie: Operating Systems

Erwerben Sie ein Karrierezertifikat.

Fügen Sie dieses Zeugnis Ihrem LinkedIn-Profil, Lebenslauf oder CV hinzu. Teilen Sie sie in Social Media und in Ihrer Leistungsbeurteilung.

Dozent

Microsoft

464 Kurse2.956.032 Lernende

von

Microsoft

Warum entscheiden sich Menschen für Coursera für ihre Karriere?

Felipe M.

Lernender seit 2018

„Es ist eine großartige Erfahrung, in meinem eigenen Tempo zu lernen. Ich kann lernen, wenn ich Zeit und Nerven dazu habe.“

Jennifer J.

Lernender seit 2020

„Bei einem spannenden neuen Projekt konnte ich die neuen Kenntnisse und Kompetenzen aus den Kursen direkt bei der Arbeit anwenden.“

Larry W.

Lernender seit 2021

„Wenn mir Kurse zu Themen fehlen, die meine Universität nicht anbietet, ist Coursera mit die beste Alternative.“

Chaitanya A.

„Man lernt nicht nur, um bei der Arbeit besser zu werden. Es geht noch um viel mehr. Bei Coursera kann ich ohne Grenzen lernen.“

Bewertungen von Lernenden aus Microsoft IT Support Specialist

Durchschnitt über alle 6 Kurse

5 Sterne
84,65 %
4 Sterne
10,79 %
3 Sterne
2,13 %
2 Sterne
0,99 %
1 Stern
1,42 %

Kurs: Introduction to Computers

5.0

Geprüft am 1. Okt. 2024

I love it. I’m really learning a lot and feeling confident about my future!

Kurs: Introduction to Secure Networking

5.0

Geprüft am 23. Nov. 2025

A great course to learn from; I thoroughly enjoyed it.

Kurs: Essential Aspects of Software, Hardware, and Data Backup

4.0

Geprüft am 26. Juli 2024

There were some mistakes in quizzes, and also the material was mostly videos which is not much convenient, readings are better. but overall it was a good course

Weitere Bewertungen anzeigen

Schalten Sie den Zugang zu mehr als 10.000 Kursen mit einem Abonnement frei
Bringen Sie Ihre Karriere mit einem Online-Abschluss voran.
Erwerben Sie einen Abschluss von erstklassigen Universitäten – 100 % online
Schließen Sie sich den über 4.700 globalen Unternehmen an, die Coursera for Business wählen

Häufig gestellte Fragen

Those planning to attend a degree program can utilize ECTS recommendations, the industry standard for translating workplace learning to college credit. Learners can earn 7 ECTS credits, for completing the Certificate. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.

To share proof of completion with schools, certificate graduates will receive an email prompting them to claim their Credly badge, which contains the ECTS credit recommendation. Once claimed, they will receive a competency-based transcript that signifies the credit recommendation, which can be shared directly with a school from the Credly platform. Please note that the decision to accept specific credit recommendations is up to each institution and is not guaranteed.

This professional certificate is for you:

If you are interested in the field of Information Technology or just beginning to work in IT support related roles.

If you want to switch or start a career in the field of Information Technology (IT).

If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.

This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.

An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).

This certificate demonstrates your job readiness and can be shared with your professional network.

Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:

Proficiency in system analysis and maintenance.

Skills in software configuration and recommendation using the Microsoft 365 ecosystem.

Practice in establishing robust security protocols.

Expertise in diagnostics and troubleshooting.

Weitere Fragen

Besuchen Sie die das Hilfe-Center für Kursteilnehmer.

Finanzielle Unterstützung verfügbar,

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (10/1/2025 - 10/1/2026)