This specialization consists of three progressive courses designed to equip customer care and after sales professionals with AI literacy, practical training, hands-on skills, and the ability to create AI-powered apps, agentic workflows and agents. The program follows a structured learning journey, moving from foundational AI awareness to customer care-specific AI applications, and finally, AI-driven tool creation, automation and innovation.
Why This Program?
Designed specifically for customer care professionals—without technical expertise required
Direct relevance for the daily job routines in customer care
Interactive learning with hands-on exercises with AI tools, sandbox environments, and real-world applications
Offers documentary style, high-quality video sessions with real-world examples and engaging storytelling
Introduces various practical, customer care-specific AI use cases across different AI technologies and modalities
Progressive projects focus on job-specific use case idea generation, conceptualization and creation
Prepares learners to lead AI-driven transformation in customer care
You progress from:
AI Awareness: Understanding & experimenting with AI.
AI Application: Applying AI tools and use cases in daily customer care workflows and routines.
AI Creation & Innovation: Building custom AI-powered solutions in a playful way.
Praktisches Lernprojekt
The Specialization includes progressive projects that expand on each other but allows you to choose how deeply you want to engage.
Project 1: Generate an innovative, customer care-specific use case idea.
Project 2: Explore and refine a use case idea into a concrete concept.
Project 3: Build one or more custom AI solutions based on an AI use case concept using modern creator tools.
Each project is fully guided and requires no-coding skills, enabling you to create practical, job-relevant outputs that drive real customer caretransformation.
