Develop and implement effective troubleshooting workflows for IT support scenarios.

Master documentation techniques to ensure clear communication and problem resolution.

Identify and mitigate personal safety risks, including fire, electrical shock, and ESD.

Learn responsible e-waste recycling and device disposal practices.

Identify and work with a wide range of video, network, power, and data ports and cables.

Install and upgrade essential desktop hardware components, including hard drives, RAM, and GPUs.

Use Device Manager to update and manage software drivers in Windows environments.

Understand and differentiate between internal and external storage devices for various IT needs.

Diagnose and resolve power, connectivity, and usability issues in computer systems.

Assess compatibility requirements for CPUs, RAM, GPUs, and storage devices.

Use Device Manager to identify, update, and manage hardware drivers and device status.

Troubleshoot, configure, and support a wide range of computer peripherals and external devices.

Troubleshoot and optimize Windows, Mac, and mobile operating system settings and applications.

Manage device security, updates, and application compatibility across platforms.

Back up and restore personal data using built-in tools and best practices.

Support user accessibility needs and power management for improved device usability.

Understand and configure networking fundamentals, including LAN, WAN, WLAN, IPv4, and IPv6.

Manage users, resources, and permissions using directory services, group policies, and cloud platforms.

Implement security best practices, including password management and multi-factor authentication.

Troubleshoot network connectivity and verify configurations using essential commands and diagnostic tools.

Understand and support major cloud platforms, including AWS, Azure, and Google Cloud.

Explain and manage virtual machines and hypervisors in business environments.

Identify escalation paths and collaborate with internal and external support teams for cloud issues.

Support and troubleshoot key productivity applications, including email, chat, file sharing, and collaboration tools.

Identify and investigate common cyber threats and vulnerabilities using strategic workflows and tools.

Scan for, detect, and prevent malware attacks to safeguard systems and data.

Apply password hygiene and best practices to enhance account and data security.

Recognize and defend against social engineering tactics and protect sensitive information, including PII.

Master remote access and management tools for efficient troubleshooting and support.

Collaborate using video conferencing and persistent chat applications like Cisco WebEx.

Research and resolve issues using search engines, knowledge bases, and technical forums.

Apply AI tools and understand privacy, security, and ethical considerations in IT support.

Master professional communication, conduct, and relationship-building in IT support roles.

Expand your skill set through mentorship, volunteering, and hands-on practice.

Adapt IT support strategies for diverse industries and customer needs.

Develop effective study habits, exam readiness, and mental health resilience for ongoing success.