Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

DeepLearning.AI
Compétences que vous acquerrez: Amazon Bedrock, Agentic Workflows, Serverless Computing, Responsible AI, Agentic systems, AI Workflows, Generative AI Agents, Amazon Web Services, AI Security, Cloud Deployment, Customer Relationship Management, Security Controls
★ 4.6 (7) · Débutant · Projet · Moins de 2 heures

Alex Genadinik
Compétences que vous acquerrez: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Marketing, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Drive Engagement, Customer experience improvement, Customer Complaint Resolution, Customer experience strategy (CX), Personalized Service, Service Recovery, Active Listening, Conflict Management
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Email Marketing, Email Automation, Lead Generation, Marketing Automation, A/B Testing, Campaign Management, Content Optimization, Performance Analysis, Copywriting, Data-Driven Marketing, Conversion Funnel Analysis, Personalized Campaigns, Content Creation, Target Audience
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Customer Analysis, Market Analysis, Customer Insights, Sales Strategy, Sales, Customer Retention, Business Modeling, Entrepreneurship, Technology Strategies, Consumer Behaviour, Business Strategy, Entrepreneurial Finance
Intermédiaire · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Billing, Billing & Invoicing, Billing Systems, Invoicing, Payment Processing and Collection, Accounts Receivable, Financial Data, Business Metrics, Cash Management, Accounting, Prioritization, Cash Flows, Analysis
★ 1.5 (8) · Débutant · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Modélisation prédictive, SQL, Google Gemini, Traitement des données, Google Cloud Platform, Gestion des relations avec la clientèle, IA générative, Programmation en Python, Big Data, Logiciel de gestion de la relation client (CRM), Programmation Python, Langages de requête, Intelligence artificielle et apprentissage automatique (IA/ML), Gémeaux
Intermédiaire · Cours · 1 à 4 semaines

Alex Genadinik
Compétences que vous acquerrez: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence
Mixte · Cours · 1 à 4 semaines

Illinois Tech
Compétences que vous acquerrez: Design Thinking, Global Marketing, Entrepreneurship, Business Modeling, Solution Design, Innovation, Team Building, Sales Presentations, Storytelling, Open Mindset, Market Research, Team Management, Entrepreneurial Finance, New Product Development, Ideation, Business Planning, Commercialization, New Business Development, Teamwork, Team Leadership
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Target Market, Target Audience, Marketing Strategies, Marketing Planning, Strategic Marketing, Digital Marketing Tools, Marketing, Sales Process, Marketing Effectiveness, Marketing Strategy and Techniques, Brand Strategy, Marketing Analytics, Sales Strategy, Business Marketing, Branding, Brand Awareness, Brand Management, Digital Marketing, Sales, Revenue Management
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Work Breakdown Structure, Scheduling, Project Schedules, Project Controls, Timelines, Project Performance, Benchmarking, Project Management Software, Corrective and Preventive Action (CAPA), Project Management, Performance Analysis, Variance Analysis
Intermédiaire · Cours · 1 à 4 semaines

Fundação Instituto de Administração
Compétences que vous acquerrez: Ideation, Entrepreneurship, Sales Presentations, Value Propositions, Presentations, Entrepreneurial Finance, Oral Expression, Innovation, New Product Development, Brainstorming, Product Development, Business Planning, New Business Development, Business Modeling, Financial Analysis, Technology Strategies, Customer Analysis, Communication, Business Communication
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Instagram, Visual Storytelling, Storytelling, Content Creation, Marketing Design, Facebook, Graphic and Visual Design Software, Social Media, Social Media Content, Graphic Design, Social Media Marketing, Shared Media, Marketing Collateral, Promotional Strategies
Débutant · Projet Guidé · Moins de 2 heures