Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Sales Management, Growth Strategies, Strategic Leadership, Customer Relationship Management (CRM) Software, Sales Strategy, Business Leadership, Customer Relationship Management, Drive Engagement, Leadership Development, Sales Process, Team Motivation, Business Strategy, Leadership, Plan Execution, Team Performance Management, Organizational Effectiveness, Strategic Decision-Making, Customer experience strategy (CX), Team Management, Growth Mindedness
★ 4.8 (6) · Avancées · Cours · 1 à 3 mois

Fundação Instituto de Administração
Compétences que vous acquerrez: Customer Success Management, Customer Relationship Building, Customer Relationship Management, Consultative Approaches, Market Analysis, Market Opportunities, Organizational Structure, Market Data, Business Relationship Management, Rapport Building, Business Modeling, Business Solutions, Business Technologies, Active Listening, Consulting, Relationship Building, Technology Solutions
★ 4.8 (26) · Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Timelines, Product Demonstration, Product Promotion, Marketing Materials, Presentations, Sales Presentations, Marketing Collateral, Sales Presentation, Marketing Design, Project Design, Project Schedules, Value Propositions, Entrepreneurship, Graphic Design, Data Sharing
Intermédiaire · Projet Guidé · Moins de 2 heures

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Content Creation, Media and Communications, Storytelling, Social Media Strategy, Social Media, Digital Media Strategy, Marketing Strategies, Brand Management, Video Production, Branding, Revenue Management, Innovation, Target Audience, Online Advertising, Business Modeling, E-Commerce, Influencing, Augmented and Virtual Reality (AR/VR), Game Theory, Ethical Standards And Conduct
★ 5 (7) · Débutant · Spécialisation · 3 à 6 mois
Kennesaw State University
Compétences que vous acquerrez: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Revenue Management, Consumer Behaviour, Marketing Strategies
★ 4.8 (42) · Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Marketing Design, Marketing Collateral, Graphic Design, Marketing Materials, Content Creation, Digital Content, Organizational Skills, Marketing, Collaborative Software, Data Sharing, Design and Product, Branding, Google Workspace, User Accounts, Advertising
★ 3.9 (11) · Intermédiaire · Projet Guidé · Moins de 2 heures

Microsoft
Compétences que vous acquerrez: Customer Relationship Management, Customer Relationship Management (CRM) Software, Power BI, Customer Insights, Customer Analysis, Dashboard Creation, AI Personalization, Customer experience improvement, Microsoft Copilot, Customer Data Management, Customer Service, Personalized Service, Statistical Reporting, Analytical Skills, Data Validation, Data Analysis, AI Integrations, Data Integrity, Performance Analysis, Self Service Technologies
Débutant · Cours · 1 à 3 mois

Emory University
Compétences que vous acquerrez: Financial Statements, Return On Investment, Cash Flows, Financial Statement Analysis, Accounting, Financial Analysis, Income Statement, Financial Acumen, Balance Sheet, Gross Profit, Financial Reporting, Business Metrics, Cost Accounting, General Accounting, Cash Management, Profit and Loss (P&L) Management, Operating Cost, Depreciation, Equities, Loans
★ 5 (21) · Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: AI Personalization, Personalized Service, Customer Analysis, Customer Engagement, Customer experience strategy (CX), Customer Insights, Driving engagement, Customer Service, Ethical Standards And Conduct, Customer Retention, Operational Efficiency, Predictive Modeling, Continuous Monitoring
★ 4.4 (7) · Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Inventory and Warehousing, Supply Chain, Supply Chain Management, Supply Management, Supply Chain Systems, Warehouse Management, Retail Store Operations, Reverse Logistics, Retail Management, Logistics, Merchandising, Customer Service, Procurement, Warehousing, Inventory Control, Operations, Business Operations, Forecasting, Cost Control, Planning
★ 4.6 (16) · Débutant · Spécialisation · 3 à 6 mois

University of Colorado Boulder
Compétences que vous acquerrez: Marketing Operations, Business Marketing, Customer experience strategy (CX), Operations Management, Marketing Management, Strategic Marketing, Marketing Planning, Media Planning, Marketing Strategy and Techniques, Supply Chain Systems, Marketing Strategies, Customer Relationship Management, Sales Presentations, Sales Management, Customer Retention, Customer Engagement, Oral Expression, Branding, Supply Chain, Forecasting
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: L'IA responsable, Amélioration de l'expérience client, Service personnalisé, Service clientèle, Candidature au LLM, Personnalisation de l'IA, Commentaires des utilisateurs, IA générative, Analyse de la clientèle, Intégrations AI, Éthique des données
★ 4.9 (10) · Débutant · Cours · 1 à 4 semaines