Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Coursera
Compétences que vous acquerrez: Content Marketing, Content Strategy, Content Management, Marketing Strategies, Gap Analysis, Strategic Marketing, Content Development and Management, Journey Mapping, Driving engagement, Marketing Materials, Content Creation, Sales Process
Débutant · Cours · 1 à 4 semaines

Alex Genadinik
Compétences que vous acquerrez: Customer experience improvement, Customer Service, Customer Retention, Customer experience strategy (CX), Client Services, Customer Complaint Resolution, Customer Relationship Building, Customer Engagement, Brand Loyalty, Experience Design, Process Analysis, Process Improvement, Continuous Improvement Process
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Business Modeling, Customer Relationship Building, Customer Relationship Management, Entrepreneurship, Business Planning, Telecommuting, Financial Modeling, Business Strategy, Collaborative Software
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Oral Expression, Driving engagement, Sales Presentations, Business Communication, Data Visualization
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: HubSpot CRM, Conversion Funnel Analysis, Customer Relationship Management (CRM) Software, Sales Process, Sales Pipelines, Customer Relationship Management, Lead Generation, Closing (Sales), Calendar Management, Sales Management, Relationship Management, Customer Communications Management, Workflow Management, Statistical Analysis
Débutant · Projet Guidé · Moins de 2 heures

IE Business School
Compétences que vous acquerrez: Market Dynamics, Competitive Analysis, Market Trend, Competitive Intelligence, Market Share, Market Opportunities, Trend Analysis, Case Studies, Market Analysis, Business Economics, Strategic Marketing, Product Strategy, Business Strategies, Business Strategy, Strategic Thinking, Corporate Strategy, Benchmarking
Débutant · Cours · 1 à 4 semaines

Kennesaw State University
Compétences que vous acquerrez: Global Marketing, Branding, Brand Strategy, Brand Marketing, Brand Management, Brand Awareness, Diversity Marketing, Marketing, Benchmarking
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Prompt Engineering, Generative AI, Generative AI Agents, Marketing Design, Web Content Accessibility Guidelines, Marketing Materials, Brand Awareness, Marketing, Campaign Planning, Marketing Collateral, Branding, Content Optimization, Search Engine Optimization, AI Workflows, Large Language Modeling
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Presentations, Marketing Collateral, Marketing Design, Marketing Materials, Social Media Content, Promotional Materials, Shared Media, Social Media, Content Creation, Content Marketing, Marketing, Email Marketing, Advertising, Graphic Design, Business Communication, User Accounts
Débutant · Projet Guidé · Moins de 2 heures

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Brand Management, Customer Engagement, Event Planning, Marketing, Strategic Communication, Storytelling, Marketing Strategy and Techniques, E-Commerce, Sustainability Reporting, Global Marketing, Customer experience improvement, Augmented and Virtual Reality (AR/VR), Contract Management, Digital Marketing, Corporate Strategy, Virtual Teams, Influencing, Blockchain, Game Theory, Cross Platform Development
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Facebook, Payment Processing, Payment Systems, Order Fulfillment, Order Processing, Product Knowledge, Direct Selling, E-Commerce, Product Promotion, Selling Techniques, Social Media, Marketing, General Sales Practices, Sales, Shipping and Receiving, Advertising
Intermédiaire · Projet Guidé · Moins de 2 heures

Alex Genadinik
Compétences que vous acquerrez: Business Modeling, Business Strategy, Business Planning, Business Strategies, Entrepreneurship, Business Process, Innovation, Strategic Thinking, E-Commerce, Business Systems, Value Propositions, Customer Relationship Management
Mixte · Cours · 1 à 3 mois