Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Coursera
Compétences que vous acquerrez: Email Marketing, Performance Analysis, Campaign Management, Target Audience, Customer Analysis, Project Design, Customer Relationship Management (CRM) Software, Gmail, Customer Relationship Management, Customer Data Management, Performance Measurement, Regulation and Legal Compliance, Driving engagement, Compliance Management, Compliance Auditing, Customer Engagement, Regulatory Compliance, Personalized Campaigns, Management Accounting, Behavioral Economics
Débutant · Cours · 3 à 6 mois

Coursera
Compétences que vous acquerrez: Customer Relationship Management (CRM) Software, Email Marketing, Data Mapping, Marketing Automation, Data Validation, Customer Relationship Management, Gmail, Email Automation, Marketing Effectiveness, Data Integration, Marketing, Customer Data Management, Personalized Campaigns, Data Quality, Data Import/Export, Operational Efficiency
Débutant · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Gemini, Google Gemini, SQL, Generative AI, Applied Machine Learning, Google Cloud Platform, Customer Relationship Management, Query Languages, Python Programming
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Service Management, Service Improvement, Quality Improvement, Service Design, Service Level, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, Quality Management, IT Management, Intranet, Continuous Improvement Process, Help Desk Support, Process Design, Systems Integration, Operations, Account Management, Inbound Calls
Intermédiaire · Cours · 3 à 6 mois

Coursera
Compétences que vous acquerrez: Email Marketing, Data Cleansing, Performance Analysis, Performance Measurement, Key Performance Indicators (KPIs), Performance Improvement, Marketing Effectiveness, Data Quality, Benchmarking, Data Maintenance, Data Validation, Process Optimization
Débutant · Cours · 1 à 4 semaines

CertNexus
Compétences que vous acquerrez: Data Literacy, Data Science, Data Strategy, Internet Of Things, Analytics, Big Data, Data Collection, Artificial Intelligence, Descriptive Analytics, Artificial Intelligence and Machine Learning (AI/ML), Predictive Analytics, Process Improvement and Optimization, Process Optimization, Cloud Computing, Operations, Marketing, Operational Efficiency, Customer Service, User Experience, Prototyping
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Gemini, Google Gemini, Generative AI, Customer Relationship Management, Predictive Modeling, Applied Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), SQL, Google Cloud Platform, Jupyter, Business Workflow Analysis, Query Languages, Big Data
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Google Gemini, Marketing Strategies, Customer Analysis, Gemini, Big Data, Forecasting, Customer Insights, Predictive Analytics, Marketing, Analytics, Data-Driven Marketing, Target Audience, Data Analysis, Marketing Analytics, Sales Prospecting, Revenue Forecasting, Campaign Planning, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), AI Enablement
Débutant · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Gemini, Google Gemini, Customer Relationship Management, Google Cloud Platform, Generative AI, Large Language Modeling, Applied Machine Learning, Predictive Modeling, Artificial Intelligence, Query Languages
Intermédiaire · Cours · 1 à 4 semaines

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Disabilities, Customer experience improvement, Customer Relationship Management, Customer Relationship Management (CRM) Software, Driving engagement, Self Service Technologies, Customer Engagement, Personalized Service, Loyalty Programs, Merchandising, Brand Loyalty, Diversity and Inclusion, AI Personalization, Experience Design, Multimedia, Augmented Reality, Drive Engagement, Digital Transformation, Storytelling, Automation
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Merchandise Displays, Business Requirements, Workflow Management, Code Review, Project Design, Blogs, E-Commerce, Front-End Web Development, Software Installation, Content Management Systems, System Configuration, Program Implementation
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Gemini, Google Gemini, Generative AI, Google Cloud Platform, Large Language Modeling, Customer Relationship Management, SQL, Jupyter, Applied Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Query Languages
Intermédiaire · Cours · 1 à 4 semaines