Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

University of Arizona
Compétences que vous acquerrez: Customer Service, Customer Retention, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Brand Loyalty, Customer Insights, User Feedback, Customer Engagement, Customer experience strategy (CX), Customer experience improvement, Customer Analysis, Strategic Thinking, User Research, Relationship Management, Consumer Behaviour, Business Strategy, Entrepreneurship, Active Listening
Débutant · Cours · 1 à 4 semaines

Alex Genadinik
Compétences que vous acquerrez: Entrepreneurship, Marketing Automation, Blogs, E-Commerce, Performance marketing, Recruitment, Influencing, Product Promotion, Program Development, Recruitment Strategies, Promotional Strategies, Payment Systems
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Service Management, Service Improvement, Quality Improvement, Service Design, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, IT Management, Intranet, Help Desk Support, Process Design, Systems Integration, Operations, Account Management, Virtual Environment
Intermédiaire · Cours · 3 à 6 mois

Coursera
Compétences que vous acquerrez: Competitive Analysis, Business Valuation, Case Studies, Mergers & Acquisitions, Analysis, Financial Analysis, Financial Statement Analysis, Investment Banking, Benchmarking
Intermédiaire · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Data Quality, Data-Driven Marketing, Data Cleansing, Marketing Analytics, Data Validation, Data Integrity, Data Maintenance, Data Wrangling, Exploratory Data Analysis, Quality Assessment, Campaign Management, Technical Communication, Data Processing, Statistical Reporting, Data Analysis, Stakeholder Communications, Benchmarking, Business Priorities, Microsoft Excel, SQL
Débutant · Cours · 1 à 4 semaines

Tecnológico de Monterrey
Compétences que vous acquerrez: Search Engine Marketing, Digital Brand Strategy, Digital Media Strategy, Digital Marketing, Search Engine Optimization, Social Media Strategy, Content Strategy, Marketing Strategies, Social Media Marketing, Web Presence, Digital Marketing Tools, Social Media, Content Creation, Marketing Effectiveness, Email Marketing, Digital Communications, E-Commerce, Sales Strategy, Web Analytics, Target Audience
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Node.JS, Web Development Tools, TypeScript, Restful API, Back-End Web Development, Object-Relational Mapping, Web Development, Secure Coding, Server Side, Software Development Tools, Authentications, OAuth, Web Applications, Web Services, Unit Testing, Data Validation, Full-Stack Web Development, Authorization (Computing), Javascript, E-Commerce
Intermédiaire · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Agentic Workflows, AI Product Strategy, Generative AI Agents, AI Workflows, No-Code Development, Google Gemini, Business Process Automation, Journey Mapping, Prioritization, Agentic systems, Process Design, LLM Application, Business Transformation, User Flows, Strategic Prioritization, Business Priorities, Prototyping, Value Engineering, Retail Sales
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Pinterest, Product Promotion, Advertising, Advertising Campaigns, Merchandising, E-Commerce, Content Creation, Social Media Marketing, Social Media
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Service Recovery, Customer Service, Customer experience improvement, Service Design, Customer Relationship Building, Experience Design, Brand Loyalty, Service Management, Customer experience strategy (CX), Customer Engagement, Service Level, Relationship Management, Service Improvement, Branding, Marketing Strategies, Strategic Marketing, Quality Management, Quality Improvement, Brand Management, Marketing and Public Relations
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Enterprise Resource Planning, Business Systems, Customer Relationship Management, Business Process, Management Information Systems, Process Management, Process Analysis, Process Design, Information Systems, Business Process Reengineering, Organizational Structure, Operational Efficiency, Organizational Strategy, Workflow Management, Business Transformation, Customer Relationship Management (CRM) Software, Business Workflow Analysis, Enterprise Application Management, Organizational Effectiveness, Process Improvement
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Email Marketing, Email Automation, General Data Protection Regulation (GDPR), A/B Testing, Copywriting, Marketing Automation, Campaign Management, Gmail, Compliance Auditing, Data-Driven Marketing, Content Optimization, Regulation and Legal Compliance, Target Audience, Auditing, Customer Relationship Management (CRM) Software, Customer Relationship Management, Marketing Strategy and Techniques, Marketing Planning, Market Analysis, Data Analysis
Débutant · Cours · 1 à 3 mois