Compétences que vous acquerrez: Telephone Skills, Customer Service, Customer Complaint Resolution, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Customer Engagement, Communication, Active Listening, Non-Verbal Communication

Compétences que vous acquerrez: Expérience en centre d'appel, Développement personnel, Service client, Gestion du temps, Intelligence Émotionnelle, Accueillir les clients, Techniques de désescalade, Mesure de la performance, Communication, Travail d'équipe, Gestion des données des clients, Résolution de problèmes, Demandes de renseignements des clients, Compétences en matière de communication verbale, Appels entrants, Résolution des plaintes des clients, L'esprit de croissance, Saisie de données

Compétences que vous acquerrez: Growth Strategies, Entrepreneurship, Diversity and Inclusion, Team Building, Culture Transformation, Governance, Business Risk Management, Key Performance Indicators (KPIs), Corporate Strategy, Employee Onboarding, Go To Market Strategy, Risk Management, Sales Management, Compliance Management, Product Management, Case Studies, Sales Strategy, New Business Development, Product Development, Leadership

Compétences que vous acquerrez: Target Market, Marketing, Sales Strategy, Marketing Planning, Sales Process, Marketing Strategy and Techniques, Brand Strategy, Sales, Marketing Analytics, Business Metrics, Brand Management, Digital Marketing

Compétences que vous acquerrez: Customer Relationship Management (CRM) Software, Sales Development, Technical Sales, Salesforce, Sales Prospecting, Sales, Lead Generation, Sales Strategy, Business Software, Productivity Software, Social Media, LinkedIn, Video Production

Compétences que vous acquerrez: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Customer Insights, Customer Analysis, Customer Service, Google Workspace, Trend Analysis, Performance Analysis, Analysis

Compétences que vous acquerrez: Stratégie commerciale, Transformation des entreprises, Évolutivité, Actifs numériques, Transformation numérique, Blockchain, Gouvernance, Commerce électronique, Technologies émergentes, Conception des systèmes

Compétences que vous acquerrez: Exigences de l'entreprise, Benchmarking, Examen par les pairs, Transformation des entreprises, Conception de solutions, Analyse de la clientèle, Project Management, Mise en œuvre du projet, Clôture du projet, Définition du champ d'application du projet, Solutions technologiques, Gestion des partenaires, Analyse des partenaires, Analyse des écarts, Conseil technique, Engagement des clients, Planification des tests, Documentation du projet, Évaluation des besoins, Analyse des besoins

Compétences que vous acquerrez: Global Marketing, B2B Sales, Business-To-Consumer, Consumer Behaviour, Strategic Marketing, Marketing Planning, Promotional Strategies, Marketing Strategy and Techniques, Cultural Sensitivity, Marketing Effectiveness, Market Research, Brand Management

Compétences que vous acquerrez: Google Docs, Gmail, Google Sheets, Google Workspace, Presentations, Calendar Management, File Management, Spreadsheet Software, Version Control, Document Management, Excel Formulas, Productivity Software, Sales Presentations, Excel Macros, Product Demonstration, Data Visualization, Meeting Facilitation, Setting Appointments, Collaborative Software, Email Security

Compétences que vous acquerrez: Overcoming Objections, Selling Techniques, Negotiation, Sales, Sales Process, Product Knowledge, Communication, Rapport Building, Customer Analysis, Customer Service, Customer Engagement, Active Listening, Needs Assessment, Empathy, Non-Verbal Communication

Compétences que vous acquerrez: Prompt Engineering, Agentic systems, Generative AI, Sales, Sales Enablement, Productivity, Sales Management, Large Language Modeling, ChatGPT, AI Product Strategy, Generative AI Agents, AI Personalization, IT Management, LLM Application, Innovation, Operational Efficiency, Artificial Intelligence, Operations Management, Business Transformation, Ideation