Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Financial Statement Analysis, Working Capital, Financial Statements, Financial Analysis, Credit Risk, Lending and Underwriting, Financial Acumen, Commercial Lending, Financial Data, Corporate Finance, Accounts Payable and Receivable, Balance Sheet, Accounts Receivable, Cash Flows, Risk Analysis, Business Metrics, Competitive Analysis, Finance
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Ledgers (Accounting), Bookkeeping, Accounting Records, Accounting, Depreciation, Accruals, General Accounting, Accounting Software, Accounting Systems, Standard Accounting Practices, Accrual Accounting, Business Reporting, Financial Reporting, General Ledger, Financial Accounting, Technical Accounting, Accounts Receivable, Property Accounting, Fixed Asset, Data Security
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Infographics, Storyboarding, Canva (Software), Prompt Engineering, Copywriting, Marketing Collateral, Generative AI, Visual Storytelling, Content Optimization, AI powered creativity, Content Creation, Animations, Marketing Strategies, Motion Graphics, ChatGPT, Graphic Design, Brand Awareness, Artificial Intelligence, Search Engine Optimization, Machine Learning
★ 4.5 (786) · Intermédiaire · Spécialisation · 1 à 3 mois

Compétences que vous acquerrez: Stakeholder Communications, Customer Relationship Management (CRM) Software, Customer Analysis, Brand Awareness, HubSpot CRM, User Feedback, Customer Retention, Customer Engagement, Customer Service, Content Marketing, Marketing Analytics, Brand Marketing, Email Marketing, Social Media Marketing, Google Analytics, Digital Marketing, Performance Measurement, Search Engine Optimization, AI Enablement, Generative AI
Intermédiaire · Cours · 1 à 3 mois

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Disabilities, Customer experience improvement, Customer Relationship Management, Customer Relationship Management (CRM) Software, Driving engagement, Self Service Technologies, Customer Engagement, Personalized Service, Loyalty Programs, Merchandising, Diversity and Inclusion, Events and Conferences, AI Personalization, Experience Design, Multimedia, Augmented Reality, Drive Engagement, Digital Transformation, Storytelling, Automation
Débutant · Cours · 1 à 4 semaines

Pontificia Universidad Católica de Chile
Compétences que vous acquerrez: Sales Management, Customer Relationship Management, Financial Data, Strategic Planning, Financial Statement Analysis, Financial Analysis, Business Modeling, Customer Analysis, Business Planning, Business Strategies, Business Strategy, Financial Acumen, Sales Strategy, Strategic Decision-Making, Small Business Accounting, Accounting, Entrepreneurship, Decision Making, Organizational Strategy, Business Acumen
★ 4.9 (1 k) · Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Prompt Engineering, Agentic Workflows, AI Workflows, Generative AI Agents, Artificial Intelligence, Business Process Automation, Agentic systems, Workflow Management, Automation, Process Flow Diagrams, AI Integrations, Decision Making, Customer Service
Intermédiaire · Cours · 1 à 3 mois

Pragmatic AI Labs
Compétences que vous acquerrez: Amazon Bedrock, Serverless Computing, AWS SageMaker, Generative AI, AI Integrations, Token Optimization, AI Workflows, Amazon Web Services, Rust (Programming Language), Analytics, Anomaly Detection, Development Environment, Performance Analysis, Python Programming, Operational Efficiency, Data Wrangling, Benchmarking, Cost Reduction
Débutant · Cours · 1 à 4 semaines
Madecraft
Compétences que vous acquerrez: Email Marketing, Copywriting, Newsletters, Business Writing, Persuasive Communication, Customer Engagement, Content Performance Analysis, Writing, Driving engagement, Storytelling, Content Creation, Marketing Analytics, Content Marketing, Communication Strategies, Blogs, Lead Generation, Target Audience, Business Metrics, Customer Retention, Marketing Strategies
Débutant · Cours · 1 à 3 mois

Fundação Instituto de Administração
Compétences que vous acquerrez: Strategic Leadership, Strategic Marketing, Business Strategy, Stakeholder Analysis, Leadership Studies, Marketing Strategies, Marketing, Leadership, Leadership Development, Organizational Leadership, Business Leadership, Business Modeling, Marketing Strategy and Techniques, Brand Marketing, Strategic Planning, Strategic Thinking, Business Planning, Corporate Strategy, Business Strategies, Organizational Strategy
★ 4.7 (74) · Débutant · Spécialisation · 3 à 6 mois

CVS Health
Compétences que vous acquerrez: Gestion du temps, L'écoute active, L'esprit de croissance, Empathie, Accueil des clients, Résolution des plaintes des clients, Saisie de données, Vente incitative, Communication, Service clientèle, Compétences en matière d'entretien, Collaboration, Techniques de désescalade, Travail d'équipe, Soutien à la clientèle, Ventes au détail, Techniques de vente, Expérience en centre d'appel, Vente croisée, Renforcement des relations avec les clients
★ 4.6 (554) · Débutant · Certificat Professionnel · 3 à 6 mois

Google Cloud
Compétences que vous acquerrez: Gmail, Google Docs, Google Sheets, Google Workspace, Calendar Management, Spreadsheet Software, Presentations, File Management, Setting Appointments, Version Control, Productivity Software, Document Management, Sales Presentations, Email Security, Meeting Facilitation, Data Visualization, Email Automation, Event Management, Cloud Storage, Collaborative Software
★ 4.7 (647) · Débutant · Spécialisation · 3 à 6 mois