Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

University of Arizona
Compétences que vous acquerrez: Customer Service, Customer Retention, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Brand Loyalty, Customer Insights, User Feedback, Customer Engagement, Customer experience strategy (CX), Customer experience improvement, Customer Analysis, Strategic Thinking, User Research, Relationship Management, Consumer Behaviour, Business Strategy, Entrepreneurship, Active Listening
Débutant · Cours · 1 à 4 semaines

Creo Incubator
Compétences que vous acquerrez: Data Storytelling, Proposal Writing, Storytelling, Business Modeling, Ideation, Design Thinking, Proposal Development, Innovation, Brand Strategy, Entrepreneurship, Change Management, Presentations, Influencing, Organizational Development, Business Transformation, Oral Expression, Sales Presentations, Concision, Stakeholder Analysis, Business Strategy
Débutant · Spécialisation · 3 à 6 mois

Microsoft
Compétences que vous acquerrez: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Quality Improvement, Problem Solving, Decision Intelligence, Service Recovery, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement
Débutant · Cours · 1 à 3 mois

University of California, Irvine
Compétences que vous acquerrez: Leadership, Fixation des objectifs, Développement du leadership, Gestion du personnel, Gestion d'entreprise, Établissement de relations, Leadership et gestion, Formation et développement des cadres, Gestion des opérations, Objectifs intelligents, Leadership organisationnel, Réseautage professionnel, Administration des affaires, Planification stratégique, Service clientèle, Planification des activités, Stratégie organisationnelle
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: QuickBooks (Accounting Software), Accounts Payable, Cash Handling, Accounting Software, Bookkeeping, Accounts Payable and Receivable, Payroll Administration, Accounts Receivable, Financial Reporting, Banking, Accounting, Small Business Accounting, Payroll Processing, Payroll, Inventory Accounting, Operations, Business Operations, Operations Management, Business Process, Business
Mixte · Cours · 1 à 3 mois

University of Pennsylvania
Compétences que vous acquerrez: Comptabilité, Actions, Actif immobilisé, Sens financier, Prêts, Amortissement, Analyse des états financiers, Comptabilité des stocks, Traitement et recouvrement des paiements, Rapports financiers, États financiers, Comptabilité financière, Grands livres (comptabilité), Comptes créditeurs et débiteurs, Bilan, Comptabilité des biens, Impôts, Analyse financière, Comptes débiteurs
Mixte · Cours · 1 à 3 mois

AI Business School
Compétences que vous acquerrez: Prompt Engineering, Agentic Workflows, Prompt Patterns, Prompt Engineering Tools, Agentic systems, AI Workflows, AI literacy, Sales Enablement, No-Code Development, AI Personalization, Sales, Responsible AI, Generative AI Agents, Generative AI, Artificial Intelligence, LLM Application, ChatGPT, Innovation, Productivity, Operational Efficiency
Débutant · Spécialisation · 1 à 3 mois

University of Arizona
Compétences que vous acquerrez: Active Listening, Surveys, Customer Relationship Building, Team Oriented, Customer Insights, Team Collaboration, User Feedback, Team Building, Customer Service, Customer experience improvement, Customer Analysis, Customer Engagement, Customer Retention, Data-Driven Decision-Making, Customer experience strategy (CX), Relationship Management, Drive Engagement, Analysis, Entrepreneurship, Business Strategy
Débutant · Cours · 1 à 3 mois

John Wiley & Sons
Compétences que vous acquerrez: Non-Profit Accounting, Fundraising, Fundraising and Crowdsourcing, Grant Writing, Customer Relationship Management, Technology Strategies, Program Evaluation, Fiscal Management, Business Operations, Grant Applications, Customer Relationship Management (CRM) Software, Financial Statement Analysis, Web Design and Development, Performance Measurement, Operations Management, Financial Statements, Operations, Social Impact, Business, Finance
Intermédiaire · Cours · 1 à 3 mois
Starweaver
Compétences que vous acquerrez: Financial Statement Analysis, Financial Analysis, Business Valuation, Financial Statements, Operational Efficiency, Financial Acumen, Working Capital, Profit and Loss (P&L) Management, Business Metrics, Gross Profit, Operational Analysis, Financial Modeling, Financial Data, Balance Sheet, Return On Investment, General Finance, Finance, Income Statement, Analysis, Market Analysis
Intermédiaire · Cours · 1 à 4 semaines

Interplay Learning
Compétences que vous acquerrez: Punch Work, Project Closure, Operational Efficiency, HVAC, Verification And Validation, Client Services, System Testing, Customer Service, Corrective and Preventive Action (CAPA), Active Listening, Customer Relationship Building, Facility Repair And Maintenance, Customer experience improvement, Communication, Communication Strategies, Service Improvement, Hardware Troubleshooting, Problem Management, Professionalism, Facility Management and Maintenance
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: AI Personalization, Django (Web Framework), Payment Processing, Product Assortment, Credit/Debit Card Processing, Merchant Services, Order Management, Merchandise Maintenance, Payment Processing and Collection, E-Commerce, Order Management Systems, Language Interpretation, Translation, and Studies, Order Processing, Web Applications, Web Frameworks, Python Programming, Personalized Service, Billing & Invoicing, Customer experience improvement, Ajax
Intermédiaire · Cours · 1 à 4 semaines