Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Samsung
Compétences que vous acquerrez: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
Débutant · Cours · 1 à 4 semaines

Automatic Data Processing, Inc. (ADP)
Compétences que vous acquerrez: Compensation and Benefits, Benefits Administration, Compensation Management, Regulatory Compliance, Law, Regulation, and Compliance, Business Strategy, Calendar Management, Strategic Communication, Communication Strategies, Benchmarking, Data-Driven Decision-Making, Administrative Support, Employee Retention, Employee Engagement
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Facebook, Advertising Campaigns, Social Media Campaigns, Lead Generation, Social Media, Social Media Marketing, Paid media, Digital Advertising, Campaign Management, Advertising, Driving engagement
Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Logo Design, Canva (Software), Image Quality, Marketing Materials, Graphic Design, Presentations, Creative Design, Marketing Collateral
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Facebook, Customer experience improvement, Organizational Skills, Social Media, Social Media Management, Customer Engagement, Social Media Marketing, Photo Editing, E-Commerce, Customer Service, Product Knowledge, Marketing, Digital Marketing
Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Active Listening, Enthusiasm, Interpersonal Communications, Cultural Diversity, Relationship Building, Professional Development, Business Communication, Empathy, Communication, Concision, Constructive Feedback, Business Writing, Branding
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication
Intermédiaire · Cours · 1 à 4 semaines

Berklee
Compétences que vous acquerrez: Marketing Planning, Performance Measurement, Sales Presentations, Marketing Strategies, Music Performance, Goal Setting, Travel Arrangements, Customer Engagement, Content Marketing, Music, Marketing Channel, Event Management, Business Planning, Professional Networking, Talent Management
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Outbound Calls, Operational Efficiency, Generative AI Agents, Workflow Management, Business Process Automation, Customer Service, Automation, Prompt Engineering, Systems Integration, Integration Testing
Débutant · Projet Guidé · Moins de 2 heures

Coursera
Compétences que vous acquerrez: Advertising Campaigns, Campaign Management, Advertising, Online Advertising, Social Media Marketing, Digital Advertising, Lead Generation, Automation
Débutant · Projet Guidé · Moins de 2 heures

Fundação Instituto de Administração
Compétences que vous acquerrez: Digital Transformation, Mobile Banking, Social Media, E-Commerce, Organizational Development, Business Modeling, Business Technologies, Business Communication, Systems Integration, Emerging Technologies, Information Systems, Enterprise Resource Planning, Internet Of Things
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Canva (Software), Sales Presentations, Presentations, Microsoft PowerPoint, Advertising, Prompt Engineering, Photo Editing, Generative AI, Content Creation, Video Editing
Intermédiaire · Projet Guidé · Moins de 2 heures