Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

HubSpot Academy
Compétences que vous acquerrez: Sales Enablement, Persona Development, Prospecting and Qualification, Technical Sales, Sales Strategy, Lead Generation, Target Audience, Sales, Sales Process, Sales Operations, Customer Success Management, Content Strategy, Content Marketing, Marketing Collateral, Business Writing, Promotional Strategies, Communication Strategies, Meeting Facilitation, Service Level Agreement, Goal Setting
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Organizational Change, Service Improvement, Culture Transformation, Process Mapping, Key Performance Indicators (KPIs), Journey Mapping, Customer Service, Hospitality Management, Hospitality, Guest Relations, Customer Analysis, Hotel And Restaurant Management, Hospitality and Food Services, Sustainable Business, Collaboration
★ 4.4 (12) · Débutant · Cours · 1 à 4 semaines

Alex Genadinik
Compétences que vous acquerrez: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
★ 4.9 (11) · Débutant · Spécialisation · 3 à 6 mois

The State University of New York
Compétences que vous acquerrez: Business Strategy, Training and Development, Training Programs, Lifelong Learning, Strategic Decision-Making, Professional Development, Personal Development, Performance Measurement, Needs Assessment, Dashboard, Self-Awareness, Benchmarking, Performance Metric, Willingness To Learn, Program Standards, Job Analysis, Portfolio Management, Gap Analysis, Information Management, Information Systems
★ 4.9 (37) · Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Presentations, Sales Presentation, Productivity Software, Data Sharing, Project Design, Project Documentation, Graphic Design, Business Communication, Marketing
Débutant · Projet Guidé · Moins de 2 heures

SkillsBooster Academy
Compétences que vous acquerrez: Presentations, Branding, Sales Presentation, Brand Marketing, Data Presentation, Workflow Management, Marketing Design, Brand Management, Multimedia, Data Visualization, Visual Design, Interactive Data Visualization, Graphic and Visual Design Software, Brand Awareness, Visualization (Computer Graphics), Brand Loyalty, Design Reviews, Statistical Visualization, Executive Presence, Visual Impairment Education
Débutant · Cours · 1 à 3 mois

Pontificia Universidad Católica de Chile
Compétences que vous acquerrez: Culture Transformation, Digital Transformation, Innovation, Talent Management, Business Transformation, Process Management, Organizational Change, Change Management, Digital Marketing, Operational Efficiency, Organizational Development, Sales, Workforce Development, People Development, Sales Strategy, Technology Strategies, Business Strategy, Emerging Technologies, Leadership
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Accounts Payable, Accounts Payable and Receivable, Accounts Receivable, Billing & Invoicing, Invoicing, Accounting Software, Workflow Management, Payment Processing, Accounting Records, Data Entry, Business Process Automation, Tax Compliance, Document Management, Spreadsheet Software, Excel Formulas, Financial Controls, Verification And Validation
Débutant · Cours · 1 à 3 mois
Google Cloud
Compétences que vous acquerrez: Presentations, Google Workspace, Productivity Software, Sales Presentations, Collaborative Software, Document Management, Data Sharing, Data Visualization, Version Control, Business Software, File Management, Multimedia, Constructive Feedback, Change Control
★ 4.9 (41) · Débutant · Cours · 1 à 3 mois

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Marketing Strategies, Branding, Global Marketing, Marketing, Brand Management, Social Media Marketing, Loyalty Programs, Consumer Behaviour, Business Modeling, Strategic Partnership, Digital Marketing, E-Commerce, Event Planning, Augmented Reality, Business Analysis, Virtual Reality, Price Negotiation, Blockchain, Data Analysis, Artificial Intelligence
★ 4.9 (7) · Débutant · Spécialisation · 3 à 6 mois

Banco Interamericano de Desarrollo
Compétences que vous acquerrez: Digital Transformation, Business Transformation, digital literacy, Technology Strategies, Sustainable Business, Benchmarking, Corporate Sustainability, Operational Efficiency, Market Opportunities, Emerging Technologies, Innovation, Market Trend
★ 4.8 (42) · Débutant · Cours · 1 à 4 semaines

Fundação Instituto de Administração
Compétences que vous acquerrez: Strategic Marketing, Marketing Strategies, Marketing Analytics, Data-Driven Marketing, Digital Marketing, Data Visualization, Conversion Funnel Analysis, Consumer Behaviour, Sales Strategy, Marketing, Performance marketing, Marketing Planning, Customer Analysis, Digital Analysis, Marketing Strategy and Techniques, Marketing Operations, Marketing Effectiveness, Data Strategy, Data-Driven Decision-Making, Data Visualization Software
★ 4.4 (9) · Débutant · Spécialisation · 3 à 6 mois