Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

University of Colorado Boulder
Compétences que vous acquerrez: Product Development, Product Strategy, Sustainable Business, Product Management, Marketing, Product Marketing, New Product Development, Marketing Strategy and Techniques, Product Lifecycle Management, Commercialization, Strategic Marketing, Sales Presentations, Marketing Strategies, Business Marketing, Presentations, Promotional Strategies, Sustainable Development, Oral Expression, Proposal Development, Corporate Sustainability
★ 5 (10) · Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Storytelling, Presentations, Microsoft PowerPoint, Oral Expression, Business Communication, Public Speaking, Verbal Communication Skills, Sales Presentations, Persuasive Communication, Drive Engagement, Target Audience
★ 4.2 (21) · Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Amélioration des processus, Gestion des conflits, Gestion des relations, Support technique, Techniques de désescalade, Amélioration de la qualité, Indicateurs clés de performance (ICP), Service clientèle, Mesure de la performance, Assistance et services techniques, Soutien à la clientèle, Résolution des plaintes des clients, Renforcement des relations avec les clients, Processus d'amélioration continue, Amélioration de l'expérience client, Fidélisation de la clientèle, Amélioration des services, Établissement de rapports, Gestion des attentes
★ 4.5 (22) · Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Marketing Design, Organizational Structure, Diagram Design, Marketing Collateral, Graphic Design, Presentations, Dashboard, Collaborative Software
★ 4.8 (12) · Intermédiaire · Projet Guidé · Moins de 2 heures

HubSpot Academy
Compétences que vous acquerrez: Sales Presentation, Sales Presentations, Persona Development, General Sales Practices, Lead Generation, Customer Acquisition Management, Prospecting and Qualification, Sales Prospecting, Sales Strategy, Cold Calling, Sales Process, Target Audience, Phone Sales, Sales Enablement, Prioritization, Customer Engagement, Social Media Campaigns, Social Media Marketing, Communication Strategies, Personalized Service
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Promotions and Campaigns, Campaign Planning, Online Advertising, Pay Per Click Advertising, Performance marketing, Conversion Funnel Analysis, Social Media Marketing, Billing Systems, Event Marketing, Social Media Strategy, Customer Engagement, Customer Insights
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Working Capital, Equities, Capital Expenditure, Business Valuation, Accounts Receivable, Cash Flows, Risk Analysis
★ 4.9 (11) · Mixte · Cours · 1 à 4 semaines

Fundação Instituto de Administração
Compétences que vous acquerrez: Customer Success Management, Rapport Building, Relationship Building, Customer Service, Customer Relationship Building, Customer Analysis, Customer Retention, Agile Methodology, Customer Engagement, Customer Relationship Management, Journey Mapping, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Customer experience improvement, Relationship Management, Market Opportunities, Business Modeling, Customer experience strategy (CX)
★ 4.8 (62) · Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Marketing Planning, Marketing Strategies, Strategic Marketing, Sales Process, Marketing, Brand Marketing, Marketing Analytics, Sales, Marketing Effectiveness, Value Propositions, Data-Driven Marketing, Sales Strategy, Marketing Strategy and Techniques, Branding, General Sales Practices, Digital Marketing Tools, Brand Strategy, Business Metrics, Brand Awareness, Promotional Strategies
★ 4.7 (6) · Mixte · Cours · 1 à 4 semaines

Emory University
Compétences que vous acquerrez: Financial Statements, Return On Investment, Cash Flows, Financial Statement Analysis, Accounting, Financial Analysis, Income Statement, Financial Acumen, Balance Sheet, Gross Profit, Financial Reporting, Financial Accounting, Business Metrics, Cost Accounting, Profit and Loss (P&L) Management, Operating Cost, Equities, Loans
★ 5 (17) · Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Case Studies, Business Planning, Entrepreneurship, Fundraising and Crowdsourcing, Brainstorming, Proposal Development, Sales Presentations, Business Modeling, Presentations, Ideation, Stakeholder Engagement, Value Propositions, Innovation, Leadership
★ 4.5 (10) · Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Microsoft PowerPoint, Sales Presentation, Presentations, Sales Presentations, Target Audience, Company, Product, and Service Knowledge, Value Propositions, Microsoft Office, Productivity Software, Business Communication, Business Process
Débutant · Projet Guidé · Moins de 2 heures