Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: AI Personalization, Personalized Service, Customer Analysis, Customer Engagement, Customer experience strategy (CX), Customer Insights, Driving engagement, Customer Service, Ethical Standards And Conduct, Customer Retention, Operational Efficiency, Predictive Modeling, Continuous Monitoring
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Canva (Software), Developing Training Materials, Design Elements And Principles, Product Promotion, Creative Design, Design, Design Software, Graphic and Visual Design Software, Graphic and Visual Design, Content Creation, Graphic Design, Selling Techniques, Layout Design, Commercialization, Sales
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Selling Techniques, Closing (Sales), Consultative Selling, Retail Sales, General Sales Practices, Sales Presentations, Value Propositions, Customer experience strategy (CX), Customer Analysis, Cross Selling, Customer experience improvement, Customer Insights, Product Demonstration, Customer Engagement, Consumer Behaviour, Brand Strategy, Digital Marketing, Digital Media Strategy
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Timelines, Product Demonstration, Product Promotion, Marketing Materials, Presentations, Sales Presentations, Marketing Collateral, Sales Presentation, Marketing Design, Project Design, Project Schedules, Value Propositions, Entrepreneurship, Graphic Design, Data Sharing
Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Pinterest, Organizational Skills, Ideation, Social Media Content, Account Management, User Accounts, Meal Planning And Preparation, Direct Selling, Marketing, Business Marketing, Business Strategy, Business Analytics
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Case Studies, Business Planning, Entrepreneurship, Fundraising and Crowdsourcing, Brainstorming, Proposal Development, Sales Presentations, Business Modeling, Presentations, Ideation, Stakeholder Engagement, Value Propositions, Innovation, Leadership
Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Sales Management, Growth Strategies, Strategic Leadership, Customer Relationship Management (CRM) Software, Sales Strategy, Business Leadership, Customer Relationship Management, Drive Engagement, Leadership Development, Sales Process, Team Motivation, Business Strategy, Leadership, Plan Execution, Team Performance Management, Organizational Effectiveness, Strategic Decision-Making, Customer experience strategy (CX), Team Management, Growth Mindedness
Avancées · Cours · 1 à 3 mois

Compétences que vous acquerrez: Accounts Payable, Accounts Payable and Receivable, Accounts Receivable, Billing & Invoicing, Invoicing, Accounting Software, Workflow Management, Payment Processing, Accounting Records, Data Entry, Business Process Automation, Tax Compliance, Document Management, Spreadsheet Software, Excel Formulas, Financial Controls, Verification And Validation
Débutant · Cours · 1 à 3 mois
Kennesaw State University
Compétences que vous acquerrez: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Revenue Management, Consumer Behaviour, Marketing Strategies
Débutant · Cours · 1 à 4 semaines

Dubai College of Tourism
Compétences que vous acquerrez: Publicité en ligne, Gestion des relations avec la clientèle, Comportement du consommateur, Marketing, Marketing de contenu, Publicité numérique, Stratégies promotionnelles, Canal de commercialisation, Marché cible, L'hospitalité, Stratégie et techniques de marketing, Stratégie d'expérience client (CX), Adaptabilité, Analyse de la clientèle, Marketing stratégique, Marketing numérique, Planification du marketing, Connaissance du client, Gestion de l'accueil, Amélioration de l'expérience client
Débutant · Cours · 1 à 4 semaines

Alfaisal University | KLD
Compétences que vous acquerrez: Production Line, Marketing Effectiveness, Business Metrics, Performance Measurement, Profit and Loss (P&L) Management, Production Management, Marketing, Marketing Strategies, Marketing Analytics, Strategic Marketing, Return On Investment, Key Performance Indicators (KPIs), Benchmarking
Débutant · Cours · 1 à 4 semaines