Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: HubSpot CRM, Customer Relationship Management (CRM) Software, Digital Transformation, Process Optimization, Business Technologies, Customer Relationship Management, Customer Support, Business Transformation, Technology Strategies, Process Improvement, Customer and Client Support, Business Development
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Amélioration des processus, Service clientèle, Indicateurs clés de performance (ICP), Gestion des relations, Fidélisation de la clientèle, Amélioration des services, Soutien à la clientèle, Engagement des clients, Résolution des plaintes des clients, Support technique, Mesure de la performance, Assistance et services techniques, Amélioration des performances, Amélioration de la qualité, Renforcement des relations avec les clients, Analyse des performances, Processus d'amélioration continue, Amélioration de l'expérience client, Gestion des attentes
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Customer Support, Spreadsheet Software, Customer Service, Data Security, Data Management, Data Integrity, Invoicing, User Accounts, Editing
Débutant · Projet Guidé · Moins de 2 heures

Coursera
Compétences que vous acquerrez: Facebook, Order Management, Order Fulfillment, Marketing, Order Processing, Product Marketing, Selling Techniques, Sales, Payment Processing, Payment Systems, Shipping and Receiving, E-Commerce, Social Media Marketing, Social Media
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Point of Sale, Order Delivery, Shipping and Receiving, Logistics Management, Customer experience strategy (CX), Process Optimization
Débutant · Cours · 1 à 4 semaines

Simplilearn
Compétences que vous acquerrez: Meta Ads Manager, Content Performance Analysis, Social Media Management, Instagram, Social Media Campaigns, Facebook, Content Scheduling, Social Media, Advertising Campaigns, Online Advertising, Social Media Analytics, Collaborative Software, Advertising, Digital Advertising, Social Media Content, Social Media Marketing, Collaboration, Content Marketing, Drive Engagement, Sales
Débutant · Cours · 1 à 4 semaines

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Global Marketing, Cultural Sensitivity, Customer Engagement, Revenue Management, Customer experience improvement, Augmented and Virtual Reality (AR/VR), Marketing Strategy and Techniques, Personalized Service, Brand Management, Price Negotiation, Customer Relationship Management, Business Modeling, Innovation, Content Strategy, User Experience Design, Digital Transformation, Data-Driven Decision-Making, Business Management, Artificial Intelligence, Metadata Management
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Disaster Recovery, Business Continuity Planning, Contingency Planning, Business Continuity, Benchmarking, Data Loss Prevention, Risk Mitigation, Risk Analysis, Information Assurance, Procedure Development, Program Standards, Crisis Management, Law, Regulation, and Compliance, Continuous Monitoring, Incident Response, Threat Management, Compliance Management, Program Development, Regulatory Compliance, Continuous Improvement Process
Intermédiaire · Cours · 1 à 4 semaines

HubSpot Academy
Compétences que vous acquerrez: Sales Management, Sales Enablement, Sales Training, Sales Process, Sales Development, Sales Strategy, Employee Coaching, Employee Onboarding, Training Programs, Recruitment, New Hire Orientations, Talent Recruitment, Recruitment Strategies, Customer Insights
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Customer Relationship Management, Six Sigma Methodology, Continuous Improvement Process, Operational Excellence, Quality Management, Process Improvement, Customer experience strategy (CX), Quality Improvement, Production Management, Quality Management Systems, Customer Relationship Building, Quality Assurance and Control, Operational Efficiency, Product Quality (QA/QC), Production Process, Quality Assurance, Process Optimization, Customer experience improvement, Risk Analysis, Customer Engagement
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Canva (Software), Marketing Collateral, Marketing Materials, Workflow Management, Graphic Design, Customer Engagement, Layout Design, Graphic and Visual Design Software, Information Architecture, Design, Ideation, Digital Publishing, Marketing, Entrepreneurship, Digital Content, Business
Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Income Tax, Tax Preparation, Tax Planning, Tax Compliance, Tax, Tax Management, Tax Returns, Tax Laws, Sales Tax
Mixte · Cours · 1 à 3 mois