Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.
University of Illinois Urbana-Champaign
Compétences que vous acquerrez: Digital Transformation, Digital Marketing, Marketing, Digital Brand Strategy, Strategic Marketing, Digital Marketing Tools, Marketing Strategies, Product Marketing, Market Dynamics, Consumer Behaviour, Customer Engagement, Earned Media, Promotional Strategies, E-Commerce, Shared Media, Product Development, Revenue Management, Content Creation, Branding, Drive Engagement
★ 4.6 (10) · Débutant · Cours · 1 à 4 semaines

Fundação Instituto de Administração
Compétences que vous acquerrez: Customer Success Management, Rapport Building, Relationship Building, Customer Relationship Building, Customer Retention, Agile Methodology, Customer Engagement, Customer experience strategy (CX), Customer Relationship Management, Customer Analysis, Journey Mapping, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Customer experience improvement, Relationship Management, Market Opportunities, Business Modeling, Organizational Structure
★ 4.8 (62) · Débutant · Spécialisation · 3 à 6 mois

Automatic Data Processing, Inc. (ADP)
Compétences que vous acquerrez: Notoriété de la marque, Recrutement, Établissement de relations, Favoriser l'engagement, Amélioration de l'expérience client, Stratégie d'expérience client (CX), Service clientèle, Compétences en matière d'entretien, L'image de marque, Fidélité à la marque, Acquisition de talents, Recrutement à cycle complet, Retour d'information constructif, Engagement des clients, Recrutement de talents, Stratégies de recrutement, Service personnalisé, Défense des intérêts des clients
★ 4.5 (11) · Intermédiaire · Cours · 1 à 4 semaines

University of Maryland, College Park
Compétences que vous acquerrez: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer Relationship Building, Customer Data Management, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Data-Driven Marketing, Customer Analysis, Relationship Management, Marketing Strategies, Return On Investment, Equities, Predictive Modeling
★ 4.6 (19) · Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Financial Statements, Financial Statement Analysis, Financial Analysis, Balance Sheet, Financial Data, Spreadsheet Software, Income Statement, Financial Reporting, Financial Accounting, Gross Profit, Business Metrics, Performance Analysis, Cash Flows, Annual Reports, Benchmarking
Intermédiaire · Cours · 1 à 4 semaines

Simplilearn
Compétences que vous acquerrez: Content Performance Analysis, Social Media Management, Instagram, Social Media Campaigns, Facebook, Content Scheduling, Social Media, Advertising Campaigns, Online Advertising, Social Media Analytics, Advertising, Digital Advertising, Social Media Content, Social Media Marketing, Performance Analysis, Digital Media Strategy, Collaboration, Content Marketing, Drive Engagement, Sales
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Canva (Software), Social Media Campaigns, Email Marketing, Advertising Campaigns, Online Advertising, Content Creation, Graphical Tools, Marketing Design, Graphic and Visual Design, Product Promotion, Advertising, Marketing Materials, Graphic Design, Promotional Materials, Marketing Communications, Sales Development, Digital Marketing
Débutant · Projet Guidé · Moins de 2 heures

Coursera
Compétences que vous acquerrez: Email Marketing, Newsletters, Campaign Management, Lead Generation, Marketing Materials, Dashboard, Content Management
★ 4.5 (13) · Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Marketing Planning, Marketing Strategies, Strategic Marketing, Sales Process, Marketing, Brand Marketing, Marketing Analytics, Sales, Marketing Effectiveness, Value Propositions, Data-Driven Marketing, Sales Strategy, Marketing Strategy and Techniques, Branding, General Sales Practices, Digital Marketing Tools, Brand Strategy, Business Metrics, Brand Awareness, Promotional Strategies
★ 4.7 (6) · Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Proposal Writing, Business Writing, Proposal Development, Sales Presentations, Presentations, Value Propositions, Data Visualization, Company, Product, and Service Knowledge, Business Strategy, Entrepreneurship
★ 3.6 (11) · Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Derivatives, Futures Exchange, Investment Banking, Investment Management, Asset Management, Portfolio Risk, Financial Analysis, Banking Services, Risk Management, Finance, Securities (Finance), Wealth Management, Financial Market, Investments, Financial Regulations, Financial Trading, Financial Services, Financial Sales, Capital Markets, Return On Investment
★ 5 (6) · Débutant · Spécialisation · 1 à 3 mois
Compétences que vous acquerrez: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Guest Relations, Hospitality Services, Hospitality and Food Services, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication Strategies, Communication, Empathy, Active Listening
★ 5 (7) · Mixte · Cours · 1 à 4 semaines