Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Fundação Instituto de Administração
Compétences que vous acquerrez: Financial Statement Analysis, Financial Statements, Financial Analysis, Financial Acumen, Financial Accounting, Balance Sheet, Cash Flows, Income Statement, Working Capital, Profit and Loss (P&L) Management, Business Metrics, Performance Analysis, Gross Profit, Analysis, Depreciation
★ 4.7 (20) · Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Conversion Funnel Analysis, Web Analytics, Google Analytics, Ad Hoc Reporting, Customer Analysis, E-Commerce, Marketing Analytics, Event Monitoring, Performance Analysis, Performance Reporting
★ 4.3 (16) · Débutant · Projet Guidé · Moins de 2 heures

Coursera
Compétences que vous acquerrez: HubSpot CRM, Sales Pipelines, Email Marketing, Dashboard, Sales Process, Customer Relationship Management (CRM) Software, Sales Management, Campaign Management, Customer Relationship Management, Management Reporting, Team Management, Team Oriented, Marketing Automation, Customer Data Management, User Accounts, Marketing
★ 4 (6) · Débutant · Projet Guidé · Moins de 2 heures

Alex Genadinik
Compétences que vous acquerrez: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Customer experience improvement, Customer Complaint Resolution, Personalized Service, Service Recovery, Active Listening
★ 5 (9) · Mixte · Cours · 1 à 4 semaines
Compétences que vous acquerrez: IT Security Architecture, Network Troubleshooting, Information Systems Security, Network Security, Systems Administration, IT Infrastructure, Computer Networking, OSI Models, Routing Protocols, Cloud Infrastructure, Package and Software Management, Cloud Management, Operating System Administration, Application Security, Help Desk Support, Desktop Support, Network Protocols, Cloud Computing, Customer Service, Debugging
★ 4.9 (239) · Débutant · Certificat Professionnel · 3 à 6 mois

Compétences que vous acquerrez: Modélisation des grandes langues, ChatGPT, Ingénierie rapide, L'IA responsable, Gémeaux, Création de contenu, Stratégie de contenu, Mesure de la performance, Optimisation générative des moteurs (GEO), Personnalisation de l'IA, Optimisation du contenu, IA générative, Génération de leads, Optimisation des moteurs de recherche, Analyse Web et SEO, Google Gemini
★ 3.7 (7) · Débutant · Cours · 1 à 3 mois

Khalifa University
Compétences que vous acquerrez: Data Strategy, Customer Relationship Management (CRM) Software, Data Management, AI Personalization, Sales Enablement, Model Deployment, Feature Engineering, Data Governance, Responsible AI, Model Evaluation, AI Integrations, Data Preprocessing, Customer Analysis, Transfer Learning, Customer Data Management, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning, Reinforcement Learning, Natural Language Processing
★ 3.7 (12) · Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Salesforce, Salesforce Development, Application Deployment, Workflow Management, Dashboard, Data Import/Export, Change Control, Email Automation, Data Maintenance, Authentications, Customer Relationship Management (CRM) Software, Configuration Management, Data Access, Responsive Web Design, System Configuration, Role-Based Access Control (RBAC), Management Reporting, Data Management, Customer Relationship Management, Business Logic
★ 4.2 (9) · Débutant · Spécialisation · 1 à 3 mois

Fundação Instituto de Administração
Compétences que vous acquerrez: Innovation, Strategic Decision-Making, Competitive Analysis, Ideation, Entrepreneurship, Organizational Strategy, Business Strategy, Plan Execution, Sales Presentations, Strategic Thinking, Project Risk Management, Sustainable Business, Corporate Strategy, Competitive Intelligence, Risk Management, Value Propositions, New Product Development, Presentations, Business Strategies, Strategic Partnership
★ 4.8 (111) · Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Month End Closing, Inventory Accounting, Inventory Management System, Accounting, Sales Tax, Accounting Software, General Accounting, Reconciliation, Payroll, Payroll Administration, Ledgers (Accounting), Tax Management, Small Business Accounting, Payroll Reporting, Payroll Tax, Payroll Systems, Bookkeeping, Finance, Enterprise Application Management, Business
★ 4.2 (6) · Débutant · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Presentations, Canva (Software), Sales Presentations, Sales Presentation, Data Visualization, Graphical Tools, Design, Graphic Design, Design Software
★ 4.5 (24) · Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: HubSpot CRM, Customer Relationship Management (CRM) Software, Revenue Forecasting, Customer Relationship Management, Sales Development, Sales Management, Revenue Management, Sales Strategy, Customer Communications Management, Conversion Funnel Analysis
★ 4.4 (11) · Débutant · Projet Guidé · Moins de 2 heures