Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Automatic Data Processing, Inc. (ADP)
Compétences que vous acquerrez: Notoriété de la marque, Recrutement, Établissement de relations, Favoriser l'engagement, Amélioration de l'expérience client, Stratégie d'expérience client (CX), Service clientèle, Compétences en matière d'entretien, L'image de marque, Fidélité à la marque, Acquisition de talents, Recrutement à cycle complet, Retour d'information constructif, Engagement des clients, Recrutement de talents, Stratégies de recrutement, Service personnalisé, Défense des intérêts des clients
★ 4.5 (11) · Intermédiaire · Cours · 1 à 4 semaines

University of Maryland, College Park
Compétences que vous acquerrez: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Customer Relationship Building, Customer Relationship Management, Brand Loyalty, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Customer Data Management, B2B Sales, Target Market, Operating Cost, Analytics, Strategic Decision-Making
★ 4.8 (6) · Débutant · Cours · 1 à 4 semaines

University of Maryland, College Park
Compétences que vous acquerrez: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer Relationship Building, Customer Data Management, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Data-Driven Marketing, Customer Analysis, Relationship Management, Marketing Strategies, Return On Investment, Equities, Predictive Modeling
★ 4.6 (19) · Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Canva (Software), Visual Design, Graphic and Visual Design, Marketing Collateral, Graphic and Visual Design Software, Marketing Materials, Marketing Design, Brochures, Layout Design, Design Elements And Principles, Marketing Communications, Workflow Management, Presentations, Financial Statement Analysis, Integrated Marketing Communications, Social Media Content, Financial Acumen, Strategic Communication, Financial Statements, Financial Accounting
★ 5 (13) · Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Overcoming Objections, Active Listening, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Service, Retail Sales, Verbal Communication Skills, Service Recovery
★ 4.9 (10) · Intermédiaire · Cours · 1 à 4 semaines

National Taiwan University
Compétences que vous acquerrez: Financial Statement Analysis, Inventory Accounting, Financial Statements, Inventory Control Systems, Inventory Management System, Accounts Receivable, Financial Analysis, Inventory Control, Standard Accounting Practices, Financial Accounting, Accounts Payable and Receivable, Generally Accepted Accounting Principles (GAAP), Financial Reporting, General Accounting, Business Economics, Fixed Asset, Accounts Payable, Accounting, Property Accounting, Depreciation
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Financial Statements, Financial Statement Analysis, Financial Analysis, Balance Sheet, Financial Data, Spreadsheet Software, Income Statement, Financial Reporting, Financial Accounting, Gross Profit, Business Metrics, Performance Analysis, Cash Flows, Annual Reports, Benchmarking
Intermédiaire · Cours · 1 à 4 semaines

Simplilearn
Compétences que vous acquerrez: Content Performance Analysis, Social Media Management, Instagram, Social Media Campaigns, Facebook, Content Scheduling, Social Media, Advertising Campaigns, Online Advertising, Social Media Analytics, Advertising, Digital Advertising, Social Media Content, Social Media Marketing, Performance Analysis, Digital Media Strategy, Collaboration, Content Marketing, Drive Engagement, Sales
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Canva (Software), Social Media Campaigns, Email Marketing, Advertising Campaigns, Online Advertising, Content Creation, Graphical Tools, Marketing Design, Graphic and Visual Design, Product Promotion, Advertising, Marketing Materials, Graphic Design, Promotional Materials, Marketing Communications, Sales Development, Digital Marketing
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Marketing Planning, Marketing Strategies, Strategic Marketing, Sales Process, Marketing, Brand Marketing, Marketing Analytics, Sales, Marketing Effectiveness, Value Propositions, Data-Driven Marketing, Sales Strategy, Marketing Strategy and Techniques, Branding, General Sales Practices, Digital Marketing Tools, Brand Strategy, Business Metrics, Brand Awareness, Promotional Strategies
★ 4.7 (6) · Mixte · Cours · 1 à 4 semaines

Real Madrid Graduate School Universidad Europea
Compétences que vous acquerrez: Marketing Effectiveness, Marketing Analytics, Key Performance Indicators (KPIs), Marketing, Return On Investment, Digital Marketing, Marketing Strategy and Techniques, Consumer Behaviour, Branding, Customer Engagement, Advertising, Brand Management, Strategic Partnership, Sales Process, Price Negotiation, Data Analysis, Stakeholder Management, Public Relations, Emotional Intelligence, Creative Thinking
★ 4.8 (6) · Débutant · Cours · 1 à 4 semaines
Compétences que vous acquerrez: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Guest Relations, Hospitality Services, Hospitality and Food Services, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication Strategies, Communication, Empathy, Active Listening
★ 5 (7) · Mixte · Cours · 1 à 4 semaines