Knowing how to provision accounts and resolve tickets is a strong start, but the most effective healthcare IT support specialists also know how to work smarter with AI tools, trace incidents across connected systems, and communicate clearly with clinical staff. Designed for learners who have completed Microsoft Core and Cloud Management (LC 3), this course helps you move beyond backend admin work to master the productivity tools, systems awareness, and communication skills needed in a live clinical environment.

You'll learn to apply durable prompting frameworks with Microsoft Copilot (Role, Context, Constraints, Output Format , and Follow-up verification) to generate troubleshooting guides, summarize tickets, and retrieve help content. The focus is placed on core prompting principles that survive UI changes rather than specific button placement. By the end of the course, you'll develop systems thinking to trace how disruptions in Microsoft 365 identity, messaging, or file access affect clinical application availability, and build end-user coaching skills to guide healthcare staff through Microsoft 365 workflows, including Epic-adjacent tasks, without taking unnecessary control of patient-facing systems.