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Acquérez une compréhension de base d'un sujet ou d'un outil
Développez des compétences professionnelles avec des projets pratiques
Obtenez un certificat professionnel partageable auprès de Microsoft
Il y a 3 modules dans ce cours
In this course, you’ll learn about the vital role of communication in aligning with the organization's strategic goals and fulfilling its business needs. You'll learn to identify and address cultural nuances, fostering effective communication and collaboration across cultural boundaries to enhance project success. Additionally, you'll explore strategies for ensuring clarity, transparency, and alignment in project communications. You’ll also examine how organizational culture, structure, and governance influence project management decisions and outcomes. By recognizing the impact of these factors, you'll be better equipped to navigate complexities and implement strategies that align with the organization's overarching objectives.
After completing this course, you’ll be able to:
• Discuss the importance of communication with the organization's strategic goals and business needs.
• Discuss the impact of organizational culture, structure, and governance on project management decisions and outcomes.
• Describe cultural nuances affecting project communications and stakeholder engagements in unique project environments.
This is a great way to prepare for some useful certifications, such as PgMP - Program Management Professional from PMI, and
MSP Practitioner - Managing Successful Programs from AXELOS.
Note: This course is also part of the Microsoft Project Management Professional Certificate. If you've already completed this course as part of that program, your progress will be saved and will count towards your completion in this program.
This module provides a comprehensive exploration of PMP Communication and Stakeholder key concepts. You will delve into building trust and influence among Stakeholders, assessing stakeholder needs and developing effective communication strategies. From understanding core concepts to hands-on activities, you will gain the expertise needed for effective communication with stakeholders
Inclus
11 vidéos9 lectures6 devoirs1 sujet de discussion
Afficher les informations sur le contenu du module
11 vidéos•Total 54 minutes
Introduction to the course: Communication with Stakeholders•5 minutes
Who are stakeholders?•5 minutes
Introduction to trust and influence•4 minutes
Introduction to assessing stakeholder needs•4 minutes
Stakeholder dynamics•7 minutes
Introduction to stakeholder mentoring•4 minutes
Stakeholder roles and needs•4 minutes
Stakeholder engagement•5 minutes
Stakeholder performance domain•5 minutes
Coaching and mentoring•5 minutes
Module Summary: Engaging with stakeholders•5 minutes
9 lectures•Total 90 minutes
Course syllabus•10 minutes
How to be successful in this course•10 minutes
Communication with stakeholders•10 minutes
Techniques for building trust with stakeholders•10 minutes
Agile environments•10 minutes
Stakeholder Power Interest Grid•10 minutes
Requirements gathering•10 minutes
Principles of effective mentoring•10 minutes
Additional resources: Engaging with stakeholders•10 minutes
6 devoirs•Total 115 minutes
Activity: Trust and influence•20 minutes
Knowledge Check: Trust and influence•15 minutes
Activity: Using the Power Interest Grid•20 minutes
Knowledge check: Using the Power Interest Grid•15 minutes
Module Quiz: Engaging with stakeholders•30 minutes
1 sujet de discussion•Total 10 minutes
What do you hope to learn?•10 minutes
Managing communications
Module 2•4 heures à terminer
Détails du module
In this module, you will explore the importance of managing communications in project management. The focus is on effective communication methods, conflict resolution techniques, and strategies for building consensus, all based on the principles of PMBOK 7, the Process Guide, and the Agile Practice Guide. Hands-on activities and quizzes are designed to reinforce theoretical knowledge, ensuring you are well-equipped to manage communications in project management.
Inclus
12 vidéos7 lectures6 devoirs
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12 vidéos•Total 65 minutes
Introduction to communication methods•5 minutes
Organizational change and communication•6 minutes
Introduction to project integration management•5 minutes
Impact of unresolved conflict on project success•5 minutes
Relevant documents, plans, and templates•6 minutes
User story mapping and feedback mechanisms•5 minutes
Change management plan•5 minutes
RACI chart•5 minutes
Stakeholder register•5 minutes
Building consensus among stakeholders•6 minutes
Communication and stakeholder engagement plans•6 minutes
Module summary: Managing communications•6 minutes
7 lectures•Total 65 minutes
Types of communication•10 minutes
Cultural sensitivity•10 minutes
The project manager as an integration manager•10 minutes
Sample relevant documents, plans, and templates•10 minutes
Activity: Communicate to resolve conflict•20 minutes
Knowledge check: Conflict resolution•15 minutes
Activity: Stakeholder communication plan•20 minutes
Module quiz: Managing communications•30 minutes
Introduction to the Capstone Project
Module 3•3 heures à terminer
Détails du module
In this module, you’ll put your skills into practice. You’ll reflect on the key learning points that you reviewed during the course and complete the final assessment and hands-on activity.
Inclus
2 vidéos2 lectures3 devoirs1 sujet de discussion1 plugin
Afficher les informations sur le contenu du module
2 vidéos•Total 9 minutes
Course recap: Communication with stakeholders•6 minutes
Congratulations•3 minutes
2 lectures•Total 20 minutes
About the final project and assessment•10 minutes
Next steps•10 minutes
3 devoirs•Total 160 minutes
Activity: Identify the key stakeholders and develop a communications plan•40 minutes
Self-review: Communication with stakeholders•30 minutes
Course quiz: Communication with stakeholders•90 minutes
1 sujet de discussion•Total 10 minutes
Reflect on learning•10 minutes
1 plugin•Total 10 minutes
Exemplar: Communication with stakeholders•10 minutes
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Étudiant(e) depuis 2018
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Étudiant(e) depuis 2020
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· If you want to switch to a career in the field of Program Management.
· If you are interested in the field of program management and just starting out. Earning a Microsoft Program Management certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
What background knowledge is necessary?
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
What is the main benefit of a Professional Certificate?
Whether you’re looking to start a new career or change your current one, Professional Certificates help you become job-ready. Apply your new skills on hands-on projects that showcase your expertise to potential employers and earn a career credential to kickstart your new career.
What does a program manager do?
Program managers are skilled and organized professionals who oversee multiple related projects within an organization to ensure they work together effectively. They ensure all the projects align with the company’s goals, stay on track, and deliver the expected benefits. They coordinate between teams, manage resources, and handle any issues that arise, making sure the overall program is successful and meets its objectives.
What jobs can I get with program management skills?
Prepare for a career in the high-demand field of program management. The program management skills you learn in this program prepare you for an entry-level role as a program manager. This program also prepares you for a variety of other entry-level roles that require goal-driven problem-solving and strategic planning.
These roles include:
· Project Manager
· Program Manager
· Product Manager
· Scrum Master
· Project Coordinator
· Business Analyst
· Change Manager
· Operations Manager
· IT Project Manager
· Construction Project Manager
· Engineering Project Manager
Will I be able to complete this course online?
This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.
Do I need to take the courses in a specific order?
Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a practice exam that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.
How long does it take to complete the professional certificate?
It typically takes 4 months to complete the 7 courses. However, some learners may go through the content faster.
What will I be able to do upon completing the Professional Certificate?
When you complete this Professional Certificate, you’ll have an understanding of the fundamental concepts of program management and how they apply to an enterprise environment including:
· Coordinating project managers with their teams through all phases of a successful program.
· Using predictive, agile, and hybrid approaches and tailored methodologies to determine which way of working is best for each program.
· Highlighting the success of a program and its impact on overall strategic organizational goals.
You will also be prepared to complete PgMP (Program Management Professional) from PMI and MSP (Managing Successful Programs) Practitioner - from AXELOS.
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.