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Key Skillsets for a Sales Representative

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Key Skillsets for a Sales Representative

Ce cours fait partie de Certificat Professionnel Zoho Sales Representative

Instructeur : Zoho CRM

Inclus avec

5 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

3 semaines à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

5 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

3 semaines à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

How to work on building your skillsets.
Key skillsets to execute a sales process.
How to build communication skills required in sales
How to build softskills for sales personality development.

Compétences que vous acquerrez

Catégorie : Sales Process
Catégorie : Sales
Catégorie : Business Writing
Catégorie : Relationship Management
Catégorie : Relationship Building
Catégorie : Sales Training
Catégorie : Customer Relationship Building
Catégorie : Sales Management
Catégorie : Verbal Communication Skills
Catégorie : Selling Techniques
Catégorie : Communication
Catégorie : Problem Solving
Catégorie : Closing (Sales)
Catégorie : Sales Strategy
Catégorie : Customer Relationship Management
Catégorie : Sales Development
Catégorie : Value Propositions
Catégorie : Critical Thinking

Outils que vous découvrirez

Catégorie : Business Software
Catégorie : Customer Relationship Management (CRM) Software

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Évaluations

9 devoirs

Enseigné en Anglais

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Ce cours fait partie de la Certificat Professionnel Zoho Sales Representative

Lorsque vous vous inscrivez à ce cours, vous êtes également inscrit(e) à ce Certificat Professionnel.

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Acquérez une compréhension de base d'un sujet ou d'un outil
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Obtenez un certificat professionnel partageable auprès de Zoho Corporation

Il y a 5 modules dans ce cours

"Key Skillsets for a Sales Representative" is designed to equip a sales representative with the ultimate go-to guide on how to start a successful career in sales. This combines the essential core skills as well as communication and soft skills required for any sales enthusiast to kick start a successful career in sales. By the end of this course, the learner will be able to:

This module will introduce the learner to the Sales Rep Professional Certificate Program, take them through the program objectives and course categories. By the end of this module, the learner will be introduced to core skills required for a sales rep in an organization.

Inclus

7 vidéos4 lectures1 devoir1 sujet de discussion

7 vidéosTotal 26 minutes

About the Zoho Sales Representative Professional Certificate Program 3 minutes
Zoho CRM for businesses — An overview3 minutes
About the Key skillsets for a sales representative course3 minutes
The need for upskilling in your sales career6 minutes
Application of your sales skills3 minutes
How to work on building your skillsets: Short term Vs long term goals4 minutes
Types of skillsets — An overview5 minutes

4 lecturesTotal 25 minutes

Components of the program5 minutes
Meet the Team10 minutes
Learning Objectives of this Professional Certificate Program5 minutes
Instructions to sign up for a Zoho CRM account5 minutes

1 devoirTotal 30 minutes

Building your sales skillsets30 minutes

1 sujet de discussionTotal 10 minutes

Discussion prompt for learner introduction10 minutes

In this module, you will learn the core skillsets that are essential in building your sales career. These skills have a direct application in your day-to-day sales processes and establishing yourself in your sales career.

Inclus

17 vidéos4 lectures3 devoirs

17 vidéosTotal 206 minutes

Key skillsets to execute a sales process5 minutes
Part A: Skills for Initiating the sale3 minutes
Part B: Skills for effective persuasion and negotiation4 minutes
Part C: Skills for Closing the sale3 minutes
[Optional] Video Podcast: Expert Segment on Strategic Sales Research—Where to Begin?27 minutes
Getting Started with Sales Pitches14 minutes
Delivering an effective sales pitch4 minutes
The art of persuasion8 minutes
Negotiating a deal skilfully7 minutes
Objection handling9 minutes
[Optional] Video Podcast: Expert Segment on Presentation and Sales Pitch43 minutes
Closing a deal — an overview5 minutes
Handling wins and losses objectively7 minutes
Key sales closing techniques8 minutes
Closing points— Budget, timelines and implementation6 minutes
Creating a follow-up plan7 minutes
[Optional] Video Podcast: Expert Segment on Value-based Negotiation and Deal Closure in Enterprise Sales47 minutes

4 lecturesTotal 40 minutes

Building Research Skills10 minutes
Identifying and Adapting to the Buyer Persona 10 minutes
Analyzing Buyer Needs — Asking the Right Questions 10 minutes
Creating a unique value proposition 10 minutes

3 devoirsTotal 210 minutes

Sales Scenario Analysis Assignment120 minutes
Sales Pitch Development60 minutes
Choose the Right Sales Approach for Each Scenario30 minutes

In this module, you will learn how to develop essential communication skills in sales in order to build and foster healthy customer relationships. This includes skills for writing, and speaking effectively via different communication platforms as well as in-person.

Inclus

18 vidéos9 lectures3 devoirs2 sujets de discussion

18 vidéosTotal 142 minutes

The need for effective communication in sales4 minutes
Speaking skills — How to initiate and hold a sales conversation3 minutes
Writing skills— What do salespeople write?7 minutes
Listening skills — What makes a conversation effective7 minutes
Holding the controls in a sales conversation6 minutes
The importance of face to face commucation — An overview4 minutes
Presentation skills6 minutes
Reading facial expressions and body language8 minutes
Types of sales phone calls — An overview4 minutes
Telephone conversations in sales — Challenges and importance3 minutes
Effective opening, middle and ending of a sales phone call6 minutes
Creating and using call scripts5 minutes
Language and accents5 minutes
Online communication platforms for sales — an overview4 minutes
Writing effective emails5 minutes
Socia media marketing vs social selling4 minutes
Challenges and benefits of online communication5 minutes
[Optional] Video Podcast: Expert Segment on Effective Sales Communication56 minutes

9 lecturesTotal 270 minutes

Using communication platforms — An overview30 minutes
Understanding your audience30 minutes
The qualities of good speech30 minutes
Discussion skills30 minutes
Best time to call a customer30 minutes
Popular telephone modes and platforms30 minutes
Sales scenarios where online conversations are needed30 minutes
Live chat conversations30 minutes
Social media conversations and webforms30 minutes

3 devoirsTotal 240 minutes

Creating Sales Telephone Scripts90 minutes
Email Writing for Project Management Software Sales120 minutes
Choose the Right Communication Approach for Each Sales Scenario30 minutes

2 sujets de discussionTotal 20 minutes

What is the most challenging part of a telephone call with a customer?10 minutes
Spot and share some social media threads on customer complaint and resolution10 minutes

In this module, the learner will understand key soft skills including problem solving, team collaboration and critical thinking and interpersonal skills .

Inclus

5 vidéos7 lectures1 devoir

5 vidéosTotal 23 minutes

Importance of softskills in sales3 minutes
How to develop softskills6 minutes
Developing empathy for your customer4 minutes
Decision making 4 minutes
Dealing with conflicts and developing resolution 6 minutes

7 lecturesTotal 210 minutes

Application of softskills for your life and career30 minutes
Critical thinking and analysis30 minutes
Problem solving 30 minutes
Time management 30 minutes
Team collaboration30 minutes
Establishing accountability 30 minutes
Presence of mind — thinking on your feet 30 minutes

1 devoirTotal 30 minutes

Choose the Right Soft Skill for Each Sales Scenario30 minutes

This module is designed to equip the learner on the essential software skills required for any sales professional. We explore tools including spreadsheets, mobile apps and the CRM with the help of suitable examples.

Inclus

7 vidéos7 lectures1 devoir

7 vidéosTotal 45 minutes

Software skills for a sales rep — Purpose and benefits 3 minutes
Importance of being tech savvy in sales 4 minutes
Implementation of software applications in key sales areas 4 minutes
Presentation software for effective slideshows4 minutes
CRM for Sales reps4 minutes
[Optional] Video Podcast: Expert Segment Building Your Sales Tech Stack22 minutes
Congratulations on completing the course!3 minutes

7 lecturesTotal 190 minutes

Spreadsheets for organizing data30 minutes
Quoting and proposal systems30 minutes
Calendar applications30 minutes
E-signature apps for signing30 minutes
Mobile applications for field sales30 minutes
Meeting and Conferencing Tools10 minutes
Software for outbound sales30 minutes

1 devoirTotal 30 minutes

Pick the right tool for the purpose stated in each scenario30 minutes

Obtenez un certificat professionnel

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Instructeur

Zoho CRM

Zoho Corporation

5 Cours3 873 apprenants

Offert par

Zoho Corporation

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Foire Aux Questions

The Zoho Sales Representative Professional Certificate Program is designed to equip aspiring and current sales professionals with the essential skills and knowledge to excel in a challenging marketplace.

A sales representative is the primary point of contact for a customer in an organization and they are primarily responsible for qualifying new business, retaining existing business and managing key accounts.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.