Manager of Managers: Navigating Crisis and Uncertainty is an intermediate-level course designed to help experienced leaders and managers guide their teams—through high-pressure, high-ambiguity situations. In today’s volatile world, your leadership and management is most visible when things go wrong. This course equips you with the mindset, tools, and strategies to lead and manage during crisis, stabilize teams in uncertain times, and rebuild with resilience. You'll explore real-world case examples, design your own response frameworks, and build a post-crisis recovery plan rooted in empathy, communication and trust. Through short videos, scenario-based readings, hands-on exercises, and interactive coaching, you'll learn how to communicate when there are no easy answers, make fast decisions with limited data, and strengthen your team’s long-term adaptability. Whether you're leading through disruption now or preparing for future challenges, this course helps you lead with calm, clarity, and confidence—when your team needs it most.
Cela se termine bientôt : Obtenez des compétences de niveau supérieur avec Coursera Plus pour 199 $ (régulièrement 399 $). Économisez maintenant.
Expérience recommandée
Compétences que vous acquerrez
- Catégorie : Empathy
- Catégorie : Business Communication
- Catégorie : Resilience
- Catégorie : Prioritization
- Catégorie : Emotional Intelligence
- Catégorie : Team Leadership
- Catégorie : Adaptability
- Catégorie : Leadership
- Catégorie : Leadership and Management
- Catégorie : Dealing With Ambiguity
- Catégorie : Decision Making
- Catégorie : Crisis Management
- Catégorie : Delegation Skills
Détails à connaître
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Il y a 3 modules dans ce cours
In this introductory lesson, learners will identify different types of crises and explore how leadership and/or management roles and behaviors must shift and adapt under pressure. They'll examine early crisis signals, practice diagnosing organizational vulnerabilities, and reflect on how leadership presence and calm decision-making create psychological safety across leadership and management teams.
Inclus
4 vidéos3 lectures1 devoir
This lesson equips learners to guide their leadership and/or management teams through ambiguity. They'll explore frameworks for fast, values-based decision-making and empathetic team communication. With examples from healthcare and tech, learners will design leadership briefings, practice clarity under pressure, and reflect on how structured delegation prevents bottlenecks.
Inclus
3 vidéos1 lecture1 devoir
In the final lesson, learners shift their focus to post-crisis leadership. They'll explore how to rebuild trust, process team emotions, and institutionalize lessons learned. This lesson emphasizes not just bouncing back—but bouncing forward—by designing resilient systems and developing leadership reflection rituals that reinforce confidence and preparation.
Inclus
4 vidéos1 lecture3 devoirs
Instructeur
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En savoir plus sur Leadership and Management
Statut : Essai gratuitHarvard Business Review
Statut : Essai gratuitUniversity of Colorado Boulder
Statut : PrévisualisationUniversity of Michigan
Statut : Essai gratuitUniversity of Colorado Boulder
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To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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