Master the practical skills needed to design, build, and configure intelligent agents using Salesforce Agentforce, Prompt Builder, and Agent Script. Gain hands-on experience integrating AI agents with Salesforce business processes.

This course guides learners through the process of creating AI agents using both the Legacy Agentforce Builder and the modern Agent Script framework. You will learn to build custom actions with Flow and Apex, develop reusable prompt templates, and integrate agents with Salesforce business workflows. The course also covers invoking agents from Flow, Apex, APIs, Slack, and Experience Cloud, as well as managing context variables for dynamic, context-aware AI experiences. Follow a structured, project-based approach with detailed walkthroughs and scenario-driven examples. Reinforce each concept through guided readings, video demonstrations, and knowledge checks to ensure you can confidently build and configure intelligent Salesforce agents. This course is part two of a three-course Specialization designed to build a complete and cohesive understanding of the subject. While it offers valuable skills on its own, you'll gain the most benefit by progressing through all three courses as a structured learning journey. This course is based on Salesforce Agentforce Masterclass- Hands-on Guide, by Ankit Jain. This course is licensed and distributed by Packt. All rights reserved. Packt is one of the world's most prolific publishers of cutting-edge technical content. For over two decades we've made it our mission to curate and publish the knowledge of only the very best technical experts. We focus on real-world courses that help our customers get the job done, with coverage that extends across a wide range of established and cutting-edge technical topics. If you're an individual or an organisation that embraces learning by doing, Packt is the perfect fit for you.