Packt

Payment Fraud & Dispute Resolution + PCI‑DSS Training

La Fête du Travail commence avec plus de 70 $ d'économies sur Coursera Plus. Bénéficiez de 40 % de réduction pendant 3 mois.

Ce cours n'est pas disponible en Français (France)

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Packt

Payment Fraud & Dispute Resolution + PCI‑DSS Training

Inclus avec Coursera PlusEn savoir plus

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.
niveau Intermédiaire

Expérience recommandée

2 semaines à compléter
à 10 heures par semaine
Planning flexible
Apprenez à votre propre rythme
Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.
niveau Intermédiaire

Expérience recommandée

2 semaines à compléter
à 10 heures par semaine
Planning flexible
Apprenez à votre propre rythme

Ce que vous apprendrez

  • Understand fraud prevention strategies and their applications.

  • Identify various types of payment fraud and common perpetrators.

  • Learn PCI-DSS v4 compliance and its implementation in payments.

Compétences que vous acquerrez

  • Catégorie : Auditing
  • Catégorie : Payment Processing and Collection
  • Catégorie : Security Strategy
  • Catégorie : Payment Card Industry (PCI) Data Security Standards
  • Catégorie : Merchant Services
  • Catégorie : Claims Processing
  • Catégorie : Loss Prevention
  • Catégorie : Finance
  • Catégorie : Conflict Management
  • Catégorie : Information Technology
  • Catégorie : Customer Complaint Resolution
  • Catégorie : Payment Systems
  • Catégorie : Transaction Processing
  • Catégorie : Arbitration
  • Catégorie : Negotiation
  • Catégorie : Security Controls
  • Catégorie : Securities (Finance)
  • Catégorie : Business
  • Catégorie : Credit/Debit Card Processing
  • Catégorie : Payment Processing

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août 2026

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19 devoirs

Enseigné en Anglais

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Il y a 20 modules dans ce cours

This module introduces learners to the structure and purpose of the masterclass, providing an overview of the key topics and expectations for the course. It sets the stage for deeper learning by clarifying the goals and context of the material covered.

Inclus

1 vidéo

This module introduces the fundamental concepts of fraud, including its definitions, key players, and common tactics. Learners will gain an understanding of how to detect and prevent fraudulent activities. The content provides a foundation for developing effective fraud mitigation strategies.

Inclus

1 vidéo1 devoir

This module introduces the essential concepts of fraud prevention and detection, helping learners understand the risks, impacts, and key players involved in payment fraud. It provides a foundational knowledge base for identifying and addressing fraudulent activities in financial systems.

Inclus

1 vidéo1 devoir

This module provides an in-depth exploration of fraud prevention strategies, covering general approaches, specific fraud execution methods, and the profiles of common fraud perpetrators. Learners will gain the knowledge to recognize and address various types of fraud, including convenience, social engineering, and internal fraud. The module also emphasizes practical prevention techniques and risk management strategies.

Inclus

19 vidéos1 devoir

This module provides an in-depth look at various fraud prevention techniques, including data verification, identity checks, technological solutions, scoring, and dispute processes. Learners will gain an understanding of how organizations detect and prevent fraudulent activities through both manual and automated methods. The content covers practical strategies that can be applied in real-world scenarios.

Inclus

20 vidéos1 devoir

This module covers key aspects of fraud prevention strategies, including the stages involved, considerations for technique application, and critical data handling practices. Learners will gain insights into building and optimizing effective fraud monitoring systems.

Inclus

6 vidéos1 devoir

This module wraps up the fraud prevention section by reinforcing key concepts such as types of payment fraud, prevention techniques, and the integration of technology and human processes in building effective strategies. Learners will gain a clear understanding of how to apply these principles in real-world scenarios.

Inclus

1 vidéo1 devoir

This module provides an overview of dispute resolution in the context of payment fraud, covering its importance, key methods, and the roles of financial institutions in resolving conflicts. Learners will gain insight into chargeback processes and alternative resolution strategies.

Inclus

1 vidéo1 devoir

This module explores the key factors involved in resolving financial disputes, including distinguishing between fraud and disputes, understanding types of payment issues, and applying best practices for effective resolution.

Inclus

1 vidéo1 devoir

This module explores various alternative dispute resolution (ADR) methods, including negotiation, mediation, and arbitration. Learners will gain an understanding of how these techniques are applied in real-world conflict resolution scenarios. The module also covers the advantages, limitations, and appropriate use cases for each method.

Inclus

5 vidéos1 devoir

This module explores the fundamentals of Online Dispute Resolution (ODR), including its context, principles, implementation steps, and real-world applications. Learners will gain an understanding of how digital tools are used to resolve conflicts efficiently and securely in various dispute categories.

Inclus

5 vidéos1 devoir

This module explores the various aspects of dispute resolution within merchant banking, including strategies for handling disputes, the role of payment systems, and the lifecycle of a dispute. Learners will gain an understanding of how payment schemes contribute to resolving conflicts and the key factors in liability allocation.

Inclus

6 vidéos1 devoir

This module explores the key aspects of dispute resolution in payment systems, focusing on fraud, authorization, processing errors, and consumer disputes. Learners will gain an understanding of common chargeback reason codes and their impact on transactions. The content provides practical knowledge for identifying and addressing payment-related issues.

Inclus

21 vidéos1 devoir

This module provides a comprehensive review of key dispute resolution concepts, including alternative dispute resolution methods, online dispute resolution frameworks, merchant banking procedures, and chargeback reason codes. Learners will gain a deeper understanding of how these elements work together in real-world scenarios.

Inclus

1 vidéo1 devoir

This module introduces learners to the Payment Card Industry Data Security Standard (PCI DSS) version 4.0, focusing on its critical role in securing payment data. It covers key concepts, requirements, and assessment processes. Learners will gain a foundational understanding of how to implement and maintain PCI DSS compliance.

Inclus

1 vidéo1 devoir

This module provides a comprehensive introduction to the fundamentals of PCI DSS v4, covering its core principles, terminology, historical evolution, and changes from previous versions. Learners will gain a solid understanding of how PCI DSS applies to payment systems and the importance of compliance in securing cardholder data.

Inclus

11 vidéos1 devoir

This module provides an in-depth look at the PCI DSS assessment process, covering key categories, SAQ selection guidelines, and how to ensure compliance with payment security standards. Learners will gain the knowledge needed to evaluate and apply the right assessment methods for their organization.

Inclus

4 vidéos1 devoir

This module provides a comprehensive overview of the 12 core requirements of PCI DSS v4, focusing on essential security practices such as firewall implementation, data protection, access control, and policy development. Learners will gain practical insight into how to meet compliance standards and ensure secure payment systems. The module includes interactive elements to reinforce understanding of key concepts.

Inclus

15 vidéos1 devoir

This module covers the key requirements, implementation strategies, and best practices for achieving PCI DSS v4 compliance. Learners will explore common challenges, track progress using checklists, and understand how to manage changes throughout the compliance process.

Inclus

8 vidéos1 devoir

This module provides a comprehensive summary of the key concepts covered in the course, offering final insights on how to effectively implement PCI DSS v4 within an organization. Learners will gain a clear understanding of the critical steps and considerations involved in maintaining compliance with the latest standards.

Inclus

1 vidéo1 devoir

Instructeur

Packt - Course Instructors
Packt
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Pour quelles raisons les étudiants sur Coursera nous choisissent-ils pour leur carrière ?

Felipe M.

Étudiant(e) depuis 2018
’Pouvoir suivre des cours à mon rythme à été une expérience extraordinaire. Je peux apprendre chaque fois que mon emploi du temps me le permet et en fonction de mon humeur.’

Jennifer J.

Étudiant(e) depuis 2020
’J'ai directement appliqué les concepts et les compétences que j'ai appris de mes cours à un nouveau projet passionnant au travail.’

Larry W.

Étudiant(e) depuis 2021
’Lorsque j'ai besoin de cours sur des sujets que mon université ne propose pas, Coursera est l'un des meilleurs endroits où se rendre.’

Chaitanya A.

’Apprendre, ce n'est pas seulement s'améliorer dans son travail : c'est bien plus que cela. Coursera me permet d'apprendre sans limites.’

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