In this module, you will tackle two of the trickiest people-management dimensions of agentic teams together: evaluating the human’s contribution fairly when work is co-produced with agents, and running the coaching, feedback, and escalation routines that keep both humans and agents improving. You will apply attribution frameworks and bias-aware performance conversations, then refine coaching, feedback, and escalation loops so they work for teams where some performers are agents and others are humans. The culminating lab drafts a performance review and a weekly operating rhythm.

In this module, you will close the performance loop by treating agents themselves as artifacts that need to be improved, retired, or replaced over time. You will study agent lifecycle management at a manager’s level, including drift, degradation, and the refresh decision, decide when to refresh, replace, or retire an agent, and integrate this work with the team’s broader operating rhythm. The labs have you author a twelve-month lifecycle plan for one agent in a multi-agent workflow.

In this module, you will begin the capstone by integrating work from across the program into one coherent artifact. You will scope the agentic team you will lead, bring topology, allocation, roles, and decision rights into a team design document, specify the multi-agent configuration and integrations in watsonx Orchestrate, and assemble the governance package, reconciling design, configuration, and governance into one consistent story. The culminating lab produces the team design document, configured workflow, and governance package against the rubric.

In this module, you will complete the capstone. You will build the performance operating plan for your team, author a tiered communication plan for executives, peers, and affected employees, and document a risk-mitigation appendix. You will then submit the complete leadership package, conduct structured peer reviews, respond to feedback with a revision plan, and rehearse a concise defense of the design under stakeholder challenge. The culminating lab assembles and submits the polished capstone with a written ninety-second elevator pitch.

In this final module, you will formally submit the Professional Certificate capstone you assembled across Modules 4 and 5: a portfolio-ready leadership package for an agentic team you could realistically lead. After submission and structured peer review, the module closes the Professional Certificate with a wrap-up featuring an SME interview, a day-in-the-life view of an Agentic Team Manager, and guidance on presenting the capstone artifact in your portfolio, interviews, and LinkedIn profile.