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Learner Reviews & Feedback for Brand Management: Aligning Business, Brand and Behaviour by University of London

5,126 ratings
1,924 reviews

About the Course

Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. The course offers a brand workout for your own brands, as well as guest videos from leading branding professionals. The aim of the course is to change the conception of brands as being an organisation's visual identity (e.g., logo) and image (customers' brand associations) to an experience along "moments-that-matter" along the customer journey and, therefore, delivered by people across the entire organisation. Brands are thus not only an external promise to customers, but a means of executing business strategy via internal brand-led behaviour and culture change. You will learn and practice the following skills: 1. How to build brands from a broad organisational perspective 2. How to lead brand-led culture change with human resource practices at the core (i.e., brand as a lever and not just an outcome) 3. How to build brands in multi-brand companies, across cultures and geographies 4. How to measure brand health in new ways, that is, internally in addition to externally 5. How to value and capture returns to brands across the organisation - introducing the new concept of employee-based brand equity - and how this is different from the valuation of brands as intangible assets. This course allows you to develop the following aspects of yourself: 1. Head. Gain a deeper understanding of the evolving practice of brand management, one that goes further than practiced in most organisations today 2. Heart. Be motivated to engage in delivering your own brands – regardless of where you are in your organisation – thereby creating superior value for customers and for your organisation 3. Hands. Translate learnings into action. As Confucius is supposed to have said: “I hear and I forget. I see and I remember. I do and I understand.”...

Top reviews

Oct 22, 2020

Professor Nader has been immensely helpful in bringing about a change in the way I viewed Brand Management. The course is well-framed with lots of good examples and interviews. A wonderful experience.

Mar 16, 2021

Wonderful! Professor Tavassoli did a wonderful job of breaking down the business, brand & behaviour alignment process.\n\nVery insightful. I thoroughly enjoyed it and learned a lot. Thank you so much!

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1226 - 1250 of 1,945 Reviews for Brand Management: Aligning Business, Brand and Behaviour

By Faqan A

Dec 24, 2020

Your course is awesome. Thanks a lot of for your study

By Wayan R N G W

Oct 27, 2020

very good course, I got a lot of new information here!


Oct 4, 2020

its very good, and good tutor for explanation material

By Ritika B

May 6, 2020

Very well thought out course structure. I learnt a lot

By Anzar M

Apr 8, 2020

Exceptional faculty. Waiting more from Nader Tavassoli

By Jerel F R

Sep 2, 2021

Outstanding course the instructors were very helpful.

By Shruti a

Jul 26, 2021

I am having trouble in getting my course certificate.

By Vanessa V

Jul 19, 2021

Clear, straight to the point, very valuable content !

By Amit K

May 15, 2021

Easy language to be understand and with illustration.

By mauro v

May 1, 2021

Beautiful course and the professor explains very well

By E G

Jan 7, 2021

Very good course, with many materials and structured.

By Rachit W

Dec 8, 2020

Good explanation, different from traditional branding

By Elizabeth M

Oct 23, 2020

Excellent course, easy to follow, great case studies.

By Pravarti B

Sep 18, 2020

It was perfect. Many new things to learn. Go for it..

By Jagadabhi R g b

Aug 12, 2020

It was an amazing experience and I have learnt a lot.

By Dwaipayan B

May 8, 2020

The professor is a legit nigglet. I loved it mah man.

By Haifa A

Oct 1, 2020

I learned a lot from this course, thank you so much!

By Wage D

Jun 9, 2020

This course is totally insightful for me. Thank you!

By Sandeep K

Jun 3, 2020

Great learning by examples and practical Interviews.

By Wong C H

Apr 23, 2020

It is worthy for me to learn about Brand Management.

By Cristina S

Nov 4, 2018

Amazing approach in branding, I highly recommend it.

By Iñaki D d R

Nov 1, 2021

Easy to understand. Insightful. Full of examples.

By David M

Jun 25, 2021


By Ashutosh s

Mar 20, 2021

from this module, i have learnt practical examples.

By B. I W

Nov 12, 2020

This course is very helpful for beginner. Thank you