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Learner Reviews & Feedback for Brand Management: Aligning Business, Brand and Behaviour by University of London

4,958 ratings
1,874 reviews

About the Course

Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. The course offers a brand workout for your own brands, as well as guest videos from leading branding professionals. The aim of the course is to change the conception of brands as being an organisation's visual identity (e.g., logo) and image (customers' brand associations) to an experience along "moments-that-matter" along the customer journey and, therefore, delivered by people across the entire organisation. Brands are thus not only an external promise to customers, but a means of executing business strategy via internal brand-led behaviour and culture change. You will learn and practice the following skills: 1. How to build brands from a broad organisational perspective 2. How to lead brand-led culture change with human resource practices at the core (i.e., brand as a lever and not just an outcome) 3. How to build brands in multi-brand companies, across cultures and geographies 4. How to measure brand health in new ways, that is, internally in addition to externally 5. How to value and capture returns to brands across the organisation - introducing the new concept of employee-based brand equity - and how this is different from the valuation of brands as intangible assets. This course allows you to develop the following aspects of yourself: 1. Head. Gain a deeper understanding of the evolving practice of brand management, one that goes further than practiced in most organisations today 2. Heart. Be motivated to engage in delivering your own brands – regardless of where you are in your organisation – thereby creating superior value for customers and for your organisation 3. Hands. Translate learnings into action. As Confucius is supposed to have said: “I hear and I forget. I see and I remember. I do and I understand.”...

Top reviews

Mar 16, 2021

Wonderful! Professor Tavassoli did a wonderful job of breaking down the business, brand & behaviour alignment process.\n\nVery insightful. I thoroughly enjoyed it and learned a lot. Thank you so much!

Oct 22, 2020

Professor Nader has been immensely helpful in bringing about a change in the way I viewed Brand Management. The course is well-framed with lots of good examples and interviews. A wonderful experience.

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1351 - 1375 of 1,897 Reviews for Brand Management: Aligning Business, Brand and Behaviour


Sep 6, 2020

One of the best course I did. loved it

By Kaushiki S

Sep 4, 2020

really interesting informative course!

By Samiha T

Jul 11, 2020

Learned so much about Brand Management

By Hawen W

Apr 27, 2020

Well designed content and resourceful!

By Shubham A

Oct 31, 2019

It was a nicely put course experience.

By Christou P

Aug 23, 2021

Interesting course, G​reat instructor

By Iris C

Feb 2, 2021

very interesting with lively examples

By Marina I

Jan 9, 2021

very interesting and full of examples

By Jurgita

Nov 3, 2020

Very interesting and valuable course.

By Brian M

Oct 15, 2020

Fantastic Fantastic Fantastic Course!

By Kirill M

Jul 8, 2020

Good course! clear and understandable

By Praful S

Jun 7, 2020

Amazing course with an amazing tutor.

By Himal C

Jun 2, 2020

Great Experience and amazing content.

By Janice B

Jun 1, 2020

Enjoyable course!! Super recommended.

By Syed A A Z

May 3, 2020

This was the best course or Coursera.

By Abhi K

Apr 20, 2020

One of the best courses in branding !

By Rahul U

Apr 19, 2020

Awesome Course and Fabulous Professor

By Vipul B

Apr 6, 2020

The course was highly knowledgeable !

By Renée M

Aug 24, 2021

great course work and good questions

By Jonathan O O V

Aug 11, 2021

Excellent professor. Real-life cases

By Ankit S

Jul 25, 2021

Wonderful Course...Amazing Learnings

By Christine W

Mar 9, 2021

Excellent professor, great learning!


Sep 30, 2020

Greatest course on brand management.


Aug 20, 2020

I loved this course and the content!

By Anuj K

Jul 2, 2020

One of the best MOOC on 'Marketing'.